We are releasing 1 update every month. The below road map is for new features, bug fixes will be released from time to time and top priority is given to bug fixes.
Also multiple platforms plugin integration will be released from time to time based on client requirement/requests.
Future Releases
| Feature List | Help Desk | Service Desk | ||
|---|---|---|---|---|
| April 2024 | ||||
| Form Builders : Add Sections |  |
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| Form Builders : Add columns | |
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| Form Builders : New UI | |
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| Pre seeded asset forms |  |
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| Agent Probe for assets | |
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| Servicedesk new dashboard widgets | |
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| Enhanced servicedesk reports | |
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| Save Filter for problem, change, release and contract | |
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| oAuth Improvement, 2 way support | |
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| Intercom integration | |
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| May 2024 | ||||
| Grouping of roles | |
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| Vonage SMS integration | |
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| Improved security for authentication and verifying user | |
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| Message redaction | |
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| Time based workflow triggers | |
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| Ticket form submission auto detect the asset | |
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| June 2024 | ||||
| New enhancments to time and billing module | |
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| Improved feedback and rating report | |
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| Service Catalogue | |
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| July 2024 | ||||
| And and OR operator in filters | |
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| Improved ticket merge | |
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| And and OR operator between 2 statements in workflow, listeners and sla | |
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| August 2024 | ||||
| Filters in Organization directory datatable page | |
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| Custom form for problem | |
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| Custom form for release | |
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| Custom form for contract | |
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| September 2024 | ||||
| Better UI for SLA, Workflows etc | |
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| Business hours, give time breakup option within a day | |
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| Email inbox, Bulk assign tags and labels | |
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| Migration Plugin – Build generic option to import tickets within Faveo | |
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| Gmail API support – Read and send emails via API | |
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| Improve Email Trim | |
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| Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies | |
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| October 2024 | ||||
| Data table select column & export option in organisation | |
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| Selectable columns throughout | |
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| Bulk action option in all data tables throughout | |
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| November 2024 | ||||
| Support for PHP 8.2 | |
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| Laravel and all libraries update | |
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| December 2024 | ||||
| Ticket collision detection | |
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| Inbox new ticket alert auto refresh the page | |
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| Future Releases | ||||
| Selenium support for admin panel | |
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| Survey | |
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| Report Builder | |
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| AnydeskAPI integration as a plugin | |
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| Faveo Automatic Chat Bots | |
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| Faveo Chat | |
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| Sales CRM Plugin | |
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| Project Management | |
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| Patch management | |
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| Github integration | |
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| Jira integration | |
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| Shopify integration | |
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Faveo Help Desk Mobile App Road Map
More info:
- To reports bugs or request new features, do email us via Contact form
- Faveo is completely customisable as per requirement. Do get in touch with us to discuss customisation.
- Roadmap subject to change without prior notice
Ready to discuss your requirements?
