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PRODID:-//Faveo Helpdesk Software - ECPv6.15.20//NONSGML v1.0//EN
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X-ORIGINAL-URL:https://www.faveohelpdesk.com
X-WR-CALDESC:Events for Faveo Helpdesk Software
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X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Asia/Kolkata
BEGIN:STANDARD
TZOFFSETFROM:+0530
TZOFFSETTO:+0530
TZNAME:IST
DTSTART:20200101T000000
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END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=Asia/Kolkata:20250521T080000
DTEND;TZID=Asia/Kolkata:20250521T170000
DTSTAMP:20260503T045804
CREATED:20250614T045612Z
LAST-MODIFIED:20260327T090311Z
UID:37943-1747814400-1747846800@www.faveohelpdesk.com
SUMMARY:Data Archiving in Helpdesk and Service Desk Systems What\, Why and How
DESCRIPTION:In our recent webinar\, we explored how Faveo’s Data Archiving plugin can help declutter your helpdesk by automatically managing old and inactive tickets. The session covered the essentials of data archiving\, techniques to reduce database load\, and how to set up automated workflows. We also discussed various storage options to optimize system performance and shared best practices for implementing archiving effectively in Faveo. If you missed the live session\, you can still catch the recording to learn how this plugin can keep your helpdesk running smoothly and efficiently.
URL:https://www.faveohelpdesk.com/event/data-archiving-in-helpdesk-and-service-desk-systems-what-why-and-how/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kolkata:20250423T080000
DTEND;TZID=Asia/Kolkata:20250423T170000
DTSTAMP:20260503T045804
CREATED:20250604T094740Z
LAST-MODIFIED:20260327T090513Z
UID:37799-1745395200-1745427600@www.faveohelpdesk.com
SUMMARY:The future of ticketing: A step-by-step guide to Elea AI-driven ticket automation
DESCRIPTION:In this session\, we showcased how Elea AI enhances ticket handling in Faveo. From instant overviews and AI-drafted replies to sentiment-based prioritization and multilingual support. Elea boosts speed\, consistency\, agent productivity and turns resolved tickets into helpful knowledge base articles. This session was especially helpful for IT leads\, CRM admins\, and support managers looking to improve speed and consistency in ticket handling. If you couldn’t attend live\, you can still watch the recording to see how Elea AI can make your support process faster and more efficient.
URL:https://www.faveohelpdesk.com/event/the-future-of-ticketing-a-step-by-step-guide-to-elea-ai-driven-ticket-automation/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kolkata:20250326T080000
DTEND;TZID=Asia/Kolkata:20250326T170000
DTSTAMP:20260503T045804
CREATED:20250603T062106Z
LAST-MODIFIED:20260327T090609Z
UID:37777-1742976000-1743008400@www.faveohelpdesk.com
SUMMARY:The Lifecycle of a Ticket From Creation to Closure
DESCRIPTION:In this session\, we walked through the complete journey of a support ticket — from the moment it’s created to when it’s resolved and closed. We covered how to assign tickets to the right team members\, set priorities\, communicate clearly with customers\, and handle issues more efficiently. It’s a useful session for anyone looking to better understand and manage the ticket process in day-to-day support operations. If you missed the live session\, you can still watch the recording.
URL:https://www.faveohelpdesk.com/event/the-lifecycle-of-a-ticket-from-creation-to-closure/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kolkata:20230712T080000
DTEND;TZID=Asia/Kolkata:20230712T170000
DTSTAMP:20260503T045804
CREATED:20230627T123928Z
LAST-MODIFIED:20230627T123930Z
UID:16996-1689148800-1689181200@www.faveohelpdesk.com
SUMMARY:Boosting Productivity With Helpdesk Automation: Time-saving Tips And WorkFlows
DESCRIPTION:1. Are you tired of spending endless hours on repetitive tasks? \n\n\n\n2. Want to unlock the secrets of helpdesk automation?  \n\n\n\n3. Want to supercharge your team’s productivity?  \n\n\n\nIf the answer to any of the above questions is a YES\, then you are at the right place. Join us for an insightful WEBINAR where we’ll share time-saving tips and powerful workflows.  \n\n\n\nDate: July 12\, 2023  \n\n\n\nTime: 10:00 AM GMT  \n\n\n\nRegister now: click here \n\n\n\nYou’ll learn about:  \n\n\n\n\nHelpdesk Introduction \n\n\n\nFeatures \n\n\n\nWhy choose Faveo? \n\n\n\nAutomation for Time Saving \n\n\n\nWorkflows \n\n\n\nPlugins \n\n\n\n\nJoin our webinar and learn how to Boost Productivity with Helpdesk Automation: Time-Saving Tips and Workflows. Don’t miss out on this valuable opportunity! \n\n\n\nDon’t miss out on this opportunity to revolutionize your helpdesk workflows. Mark your calendars\, invite your team\, and get ready to boost productivity like never before!
URL:https://www.faveohelpdesk.com/event/boosting-productivity-with-helpdesk-automation-time-saving-tips-and-workflows/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kolkata:20230516T080000
DTEND;TZID=Asia/Kolkata:20230516T170000
DTSTAMP:20260503T045804
CREATED:20240826T055311Z
LAST-MODIFIED:20260327T091111Z
UID:26535-1684224000-1684256400@www.faveohelpdesk.com
SUMMARY:Manage Your Customer Support Using Faveo Helpdesk
DESCRIPTION:Elevate your customer support operations with the Faveo Helpdesk. This recorded webinar offers a comprehensive guide on optimizing your support processes using the Faveo Helpdesk. Hosted by Shivangi Goswami\, the session delves into essential features\, industry best practices\, and actionable strategies to enhance your customer service efficiency. Perfect for professionals aiming to refine their support systems and drive operational excellence.
URL:https://www.faveohelpdesk.com/event/manage-your-customer-support-using-faveo-helpdesk/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kolkata:20230516T080000
DTEND;TZID=Asia/Kolkata:20230516T170000
DTSTAMP:20260503T045804
CREATED:20230920T103324Z
LAST-MODIFIED:20260327T091208Z
UID:20021-1684224000-1684256400@www.faveohelpdesk.com
SUMMARY:Creating An Omnichannel Support Experience For Your Customer
DESCRIPTION:In this video\, we will explore how “Creating an Omnichannel Support Experience for Your Customers”. \n\n\n\nWe will explore the key strategies and best practices to deliver a seamless and personalized support experience across multiple channels. In today’s fast-paced digital landscape\, customers expect convenient and consistent interactions with businesses.  \n\n\n\nAs customer expectations evolve\, it is crucial for organizations to adapt and embrace an omnichannel approach to support.
URL:https://www.faveohelpdesk.com/event/creating-an-omnichannel-support-experience-for-your-customer/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kolkata:20230516T080000
DTEND;TZID=Asia/Kolkata:20230516T170000
DTSTAMP:20260503T045804
CREATED:20230516T100513Z
LAST-MODIFIED:20260327T091423Z
UID:16486-1684224000-1684256400@www.faveohelpdesk.com
SUMMARY:How Business can increase their operational productivity through faveo helpdesk
DESCRIPTION:In this video\, we’ll explore how businesses can enhance their operational productivity by leveraging Faveo Helpdesk – an open source help desk ticketing system.  \n\n\n\nFaveo Helpdesk is a powerful helpdesk software that enables IT helpdesk teams to streamline their workflow\, automate repetitive tasks\, and manage customer inquiries with ease. \n\n\n\n By using an open source ticket management system like Faveo Helpdesk\, businesses can reduce costs\, improve response times\, and enhance customer satisfaction.  \n\n\n\nSo\, if you’re looking for an efficient and cost-effective helpdesk ticketing system\, make sure to check out Faveo Helpdesk!
URL:https://www.faveohelpdesk.com/event/how-business-can-increase-their-operational-productivity-through-faveo-helpdesk/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kolkata:20230516T080000
DTEND;TZID=Asia/Kolkata:20230516T170000
DTSTAMP:20260503T045804
CREATED:20230516T100247Z
LAST-MODIFIED:20260327T091255Z
UID:16484-1684224000-1684256400@www.faveohelpdesk.com
SUMMARY:Transforming your customer service experience: harnessing the power of service desk software.
DESCRIPTION:In this video\, we will explore how implementing help desk ticketing systems and helpdesk software can streamline your customer service operations\, increase efficiency\, and ultimately improve customer satisfaction.  \n\n\n\nFrom managing IT helpdesk requests to enhancing ticket management\, we will cover everything you need to know about these tools.  \n\n\n\nWe will also discuss the benefits of open-source help desk systems and ticket management systems.
URL:https://www.faveohelpdesk.com/event/transforming-your-customer-service-experience-harnessing-the-power-of-service-desk-software/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kolkata:20220928T080000
DTEND;TZID=Asia/Kolkata:20220928T170000
DTSTAMP:20260503T045804
CREATED:20230403T070145Z
LAST-MODIFIED:20260327T091509Z
UID:15351-1664352000-1664384400@www.faveohelpdesk.com
SUMMARY:How can Faveo simplify your customer support process?
DESCRIPTION:We can all agree that a customer care team is the foundation of every business. So\, we should keep the customer assistance process as straightforward as possible in order to preserve a positive brand image. \n\n\n\nEveryone will agree with him when he says that a Custo: customer support is part of every organization. So\, in order to maintain a good brand image\, we should keep the customer support process as simple as possible. \n\n\n\nIs going to demonstrate a webinar on the topic “How can Faveo simplify your customer support process?” \n\n\n\nThis section is going to change your business strategies. Faveo will help you simplify your customers’ queries. Don’t miss the chance. If you are interested in learning\, join us.
URL:https://www.faveohelpdesk.com/event/how-can-faveo-simplify-your-customer-support-process/
ATTACH;FMTTYPE=image/png:https://www.faveohelpdesk.com/wp-content/uploads/2023/04/Webinar-Website-Banner-with-Speaker-Photo-05-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kolkata:20220727T080000
DTEND;TZID=Asia/Kolkata:20220727T170000
DTSTAMP:20260503T045804
CREATED:20230403T100315Z
LAST-MODIFIED:20260327T092235Z
UID:15434-1658908800-1658941200@www.faveohelpdesk.com
SUMMARY:How to set up Faveo Helpdesk for Optimal Results?
DESCRIPTION: This section will teach you how to configure Faveo Helpdesk for the best outcomes. In this overview\, we have covered the following modules: Workflow for approval\, listeners\, widgets\, priority and ticket type\, the daily report\, and more  \n\n\n\nFull Description \n\n\n\n1.) Thinking of investing in help desk software? \n\n\n\n2.) Want to increase your ROI and simplify your customer support process? \n\n\n\n3.) Aiming to achieve a higher level of customer satisfaction? \n\n\n\nIf the answer to any of the above questions is yes\, then your search ends here. \n\n\n\nOur keynote speaker will provide a thorough portion of this segment.
URL:https://www.faveohelpdesk.com/event/how-to-set-up-faveo-helpdesk-for-optimal-results/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kolkata:20220525T080000
DTEND;TZID=Asia/Kolkata:20220525T170000
DTSTAMP:20260503T045804
CREATED:20230403T105601Z
LAST-MODIFIED:20260327T091821Z
UID:15449-1653465600-1653498000@www.faveohelpdesk.com
SUMMARY:Faveo Helpdesk Installation and Configuration on Windows Server
DESCRIPTION:If you are looking for an automated help desk system to manage customer support\, then your search ends here. \n\n\n\nFaveo Helpdesk enables you to efficiently tackle customer service management\, incident management\, and SLA management\, with a built-in knowledge base to help you share information and guide your staff and customers. \n\n\n\nTo understand the step-by-step Faveo Helpdesk Installation and Configuration on Windows Server \n\n\n\nWith a built-in knowledge base to assist you in sharing information and guiding your staff and customers\, Faveo Helpdesk gives you the ability to easily handle customer service management\, incident management\, and SLA management.
URL:https://www.faveohelpdesk.com/event/faveo-helpdesk-installation-and-configuration-on-windows-server/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kolkata:20220522T080000
DTEND;TZID=Asia/Kolkata:20220522T170000
DTSTAMP:20260503T045804
CREATED:20250710T130500Z
LAST-MODIFIED:20260327T091906Z
UID:43903-1653206400-1653238800@www.faveohelpdesk.com
SUMMARY:An Introduction to  Faveo Helpdesk Affordable Ticketing Software
DESCRIPTION:This webinar gives a quick and clear introduction to Faveo Helpdesk\, a simple and affordable ticketing system built for startups and small teams. It walks you through how Faveo helps manage customer support by organizing tickets from emails and web forms in one place. You’ll also see how easy it is to customize workflows\, set up automation\, and create a helpful knowledge base for customers to find answers on their own. The live demo shows how to install the system\, respond to tickets\, and get useful reports to track your team’s performance. Overall\, the session highlights how Faveo makes support easier to manage without needing a big budget.
URL:https://www.faveohelpdesk.com/event/an-introduction-to-faveo-helpdesk-affordable-ticketing-software/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kolkata:20220522T080000
DTEND;TZID=Asia/Kolkata:20220522T170000
DTSTAMP:20260503T045804
CREATED:20230403T111743Z
LAST-MODIFIED:20260327T090836Z
UID:15467-1653206400-1653238800@www.faveohelpdesk.com
SUMMARY:Using SLAs and Escalation Rules to Improve Response Times
DESCRIPTION:In this recorded Faveo Helpdesk webinar\, you’ll learn how Service Level Agreements (SLAs) and Escalation Rules can help improve your customer support. The session explains how SLAs ensure that tickets are handled within a set time\, while escalation rules make sure nothing gets missed by automatically alerting the right people if there’s a delay. \n\n\n\n\n\n\n\nYou’ll also get to learn how your team can use these features to work more efficiently and keep customers happy. This video is a helpful guide for anyone looking to make their helpdesk faster\, more organized\, and more reliable.
URL:https://www.faveohelpdesk.com/event/using-slas-and-escalation-rules-to-improve-response-times/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kolkata:20220309T080000
DTEND;TZID=Asia/Kolkata:20220309T170000
DTSTAMP:20260503T045804
CREATED:20230403T112249Z
LAST-MODIFIED:20230403T112541Z
UID:15472-1646812800-1646845200@www.faveohelpdesk.com
SUMMARY:Basic Configuration of Faveo Helpdesk Which Includes.
DESCRIPTION:[iframe src=”https://www.youtube.com/embed/Fm14gx0mBhE” width=”100%” height=”400″] \n\n\n\n\n\n\nDiscover how to automate procedures\, manage customer problems more skillfully\, and respond to them quickly. \n\n\n\nA help desk software system can be of immense value and assistance to your customer support team.  \n\n\n\nLearn how to improve managing customer queries efficiently\, reply in a timely manner\, and also set automation workflows. \n\n\n\nIn this hour-long section\, you will get to know more about the basic configuration of the Faveo Helpdesk.
URL:https://www.faveohelpdesk.com/event/basic-configuration-of-faveo-helpdesk-which-includes/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kolkata:20211117T080000
DTEND;TZID=Asia/Kolkata:20211117T170000
DTSTAMP:20260503T045804
CREATED:20230403T114627Z
LAST-MODIFIED:20260327T092055Z
UID:15496-1637136000-1637168400@www.faveohelpdesk.com
SUMMARY:A complete walkthrough of Faveo Helpdesk its working\, and features.
DESCRIPTION:Major Faveo Helpdesk features will be covered in this webinar\, along with key configurations to get you started using the Helpdesk.
URL:https://www.faveohelpdesk.com/event/a-complete-walkthrough-of-faveo-helpdesk-its-working-and-features/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kolkata:20210526T080000
DTEND;TZID=Asia/Kolkata:20210526T170000
DTSTAMP:20260503T045804
CREATED:20230403T113916Z
LAST-MODIFIED:20260327T091959Z
UID:15485-1622016000-1622048400@www.faveohelpdesk.com
SUMMARY:How to use Faveo Helpdesk Ticketing System – Beginners Guide to Helpdesk
DESCRIPTION: Faveo Helpdesk is a ticket support system specially designed to cater to the needs of startups and SME’s\, empowering them with a state-of-the-art customer service app.  \n\n\n\nIt helps your team stay organized and keep tabs on customer service. \n\n\n\nIn today’s competitive startup scenario\, customer retention is one of the major challenges. Handling client queries diligently is all the difference between retaining or losing a long-lasting relationship.  \n\n\n\nThe company is driven by a passion for providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions.
URL:https://www.faveohelpdesk.com/event/how-to-use-faveo-helpdesk-ticketing-system-beginners-guide-to-helpdesk/
END:VEVENT
END:VCALENDAR