Faveo Help Desk Road Map

Vi gir ut 1 oppdatering hver måned. Veikartet nedenfor er for nye funksjoner, feilrettinger vil bli utgitt fra tid til annen, og feilrettinger får høyeste prioritet.
Også plugin-integrasjon med flere plattformer vil bli utgitt fra tid til annen basert på klientkrav/forespørsler.

Feature List Help Desk Service Desk
February 2024
Form Builder – Section & Columns 1438108666_button_ok 1438108666_button_ok
Form Builders : Add Sections 1438108666_button_ok 1438108666_button_ok
Form Builders : Add columns 1438108666_button_ok 1438108666_button_ok
Common loader bar 1438108666_button_ok 1438108666_button_ok
Support for Sockets 1438108666_button_ok 1438108666_button_ok
3CX Telephony integration 1438108666_button_ok 1438108666_button_ok
Form Builders : New UI 1438108666_button_ok 1438108666_button_ok
Pre seeded asset forms 1438108666_button_ok 1438108666_button_ok
Agent Probe for assets 1438108666_button_ok 1438108666_button_ok
Save Filter for problem, change, release and contract 1438108666_button_ok 1438108666_button_ok
Servicedesk new dashboard widgets 1438108666_button_ok 1438108666_button_ok
March 2024
Grouping of roles 1438108666_button_ok 1438108666_button_ok
New enhancements to time and billing module 1438108666_button_ok 1438108666_button_ok
Service Catalogue 1438108666_button_ok 1438108666_button_ok
Enhanced servicedesk reports 1438108666_button_ok 1438108666_button_ok
April 2024
Custom form for problem 1438108666_button_ok 1438108666_button_ok
Custom form for release 1438108666_button_ok 1438108666_button_ok
Custom form for contract 1438108666_button_ok 1438108666_button_ok
And and OR operator in filters 1438108666_button_ok 1438108666_button_ok
Future Releases
Better UI for SLA, Workflows etc 1438108666_button_ok 1438108666_button_ok
OAuth Improvement, 2 way support 1438108666_button_ok 1438108666_button_ok
Email inbox, Bulk assign tags and labels 1438108666_button_ok 1438108666_button_ok
Migration Plugin – Build generic option to import tickets within Faveo 1438108666_button_ok 1438108666_button_ok
Email template reply with complete conversation history 1438108666_button_ok 1438108666_button_ok
Filters in Organisation directory datatable page 1438108666_button_ok 1438108666_button_ok
Improve Email Trim 1438108666_button_ok 1438108666_button_ok
Selenium support for admin panel 1438108666_button_ok 1438108666_button_ok
Gmail API support – Read and send emails via API 1438108666_button_ok 1438108666_button_ok
Business hours, give time breakup option within a day 1438108666_button_ok 1438108666_button_ok
Authentication: Shift to OAuth 2 1438108666_button_ok 1438108666_button_ok
Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies 1438108666_button_ok 1438108666_button_ok
Survey 1438108666_button_ok 1438108666_button_ok
Data table select column & export option in organisation 1438108666_button_ok 1438108666_button_ok
Pre seeded asset forms 1438108666_button_ok 1438108666_button_ok
Selectable columns throughout 1438108666_button_ok 1438108666_button_ok
More & improved reports 1438108666_button_ok 1438108666_button_ok
AnydeskAPI integration as a plugin 1438108666_button_ok 1438108666_button_ok
Faveo Automatic Chat Bots 1438108666_button_ok 1438108666_button_ok
Faveo Chat 1438108666_button_ok 1438108666_button_ok
Project Management 1438108666_button_ok 1438108666_button_ok
Github integration 1438108666_button_ok 1438108666_button_ok
Jira integration 1438108666_button_ok 1438108666_button_ok
Shopify integration 1438108666_button_ok 1438108666_button_ok
Pipedrive integration 1438108666_button_ok 1438108666_button_ok
Patch Management 1438108666_button_ok 1438108666_button_ok
MS Teams integration 1438108666_button_ok 1438108666_button_ok
Survey Monkey integration 1438108666_button_ok 1438108666_button_ok
Google Drive integration 1438108666_button_ok 1438108666_button_ok
Zapier integration 1438108666_button_ok 1438108666_button_ok
Discussion forum 1438108666_button_ok 1438108666_button_ok

Faveo Help Desk Mobile App Veikart

Les mer

Mer informasjon:

  • For å rapportere feil eller be om nye funksjoner, send oss ​​en e-post via Kontakt skjema
  • Faveo kan tilpasses helt etter behov. Ta kontakt med oss ​​for å diskutere tilpasning.
  • Veikartet kan endres uten forvarsel
Klar til å diskutere dine krav?
× How can I help you?