MSG91, a bulk SMS service provider offers transactional & promotional bulk SMS solutions to enterprises via powerful & robust bulk SMS gateway.
Faveo uses SMS Service providers API to send OTP codes, password reset link and other notifications to clients on their registered mobile number using SMS plugin for Faveo.
OTP verification: Some businesses needs correct information of their clients like mobile number, email etc. So Faveo has built this plugin to send OTP codes to client’s mobile number. Whenever a new user registers his account in the system an OTP code will be sent to users to verify and activate their account. Resend OTP if OTP is expired or not received.
Mobile number verification: Whenever users/agents/admin updates their mobile number in their profile they’ll receive an OTP code for verification of their new number. Mobile number will be updated only after verification of new number.
Notifications: Faveo will send various notification to the clients via SMS for various events occurred in the system. Below are the list of currently available event which sends notification via SMS
- Confirmation of ticket creation to clients
- Agent replies/ Reply notifications to clients
- Ticket assignment notification to client and agents.
- Ticket status changed to “Resolve” or “Closed” to clients