Podio is a collaborative work platform that’s perfect for managing projects, teams, and anything else in your business that needs flexible apps that work the way you do. Podio plugin integrates the user’s Podio account with their Faveo system and allows users to manage their business projects and teams along with their customer support.
- Import Tickets from Faveo: This plugin exports Faveo tickets into the Podio system and creates app items with ticket and client details. Tickets created by any of the three mediums available in Faveo (mail, client panel form, and agent panel form) will reflect as an item in Podio. The creator/owner of the ticket will become a client in the Podio client app. One client may be linked with different tickets just like in faveo where a single user can create multiple tickets for various issues
- Import Ticket comments/replies from Faveo: In Faveo after the creation of a ticket agents can reply back to that ticket or discuss the issue internally using internal notes. These conversation threads will be exported to Podio as comments on the ticket items. In Podio users can comment on the items and these comments will be imported as internal notes in Faveo tickets.
- Sync Faveo tickets and Podio items status: User can change the status of tickets in Faveo and Podio. Changing status in one system will reflect in the other system.
- Read client replies from mail: In Faveo clients can respond to agent replies by email and by login to their account. This plugin will export the client’s response as comments in Podio items.
NOTE: This plugin uses app authorization to access the Podio system. So all activities and comments in Podio will be done by the app only.
NOTE: This plugin uses app authorization to access podio system. So all activities and comments in Podio will be done by the app only. We’ve tried to show details of the user who triggers events in Faveo.