Social Help desk
A social help desk is an all-in-one help desk that combines all of your channels into one accessible location and provides powerful tools so you can deliver customer support with ease. A social help desk supports both traditional and social environments such as Facebook & Twitter.
Create ticket from social media messages, tweets and respond to such ticket from within Faveo and response will be posted on the same channel where customer has send the request from, without the agent going to these channel and posting response
Following social media channels are supported