Introduction
Small business; sales and service of agriculture and construction equipment. IT department is responsible for 150 end-users spanning 13 physical locations.
Problem faced earlier before using Faveo:
Previous solution was over-featured and overpriced for our modest needs; only offered annual payment schedule.
The Solution:
Lean, modular service desk; monthly renewal.
Refer Faveo to other businesses:
Yes
Future with Faveo:
We will remain with Faveo for the foreseeable future.
LDI
Industry: Heavy Equipment (Agriculture and Construction)
Customer Since: 2025
Country: United States of America
Product used: ServiceDesk Startup
Agents: 2
Tickets receiving per day:3
โThe platform itself seems to be going through some growing pains. We have found some issues with renewals, updates, and LDAP syncing which required support desk assistance. Support desk is extremely helpful, given the vast time zone difference. The international monthly renewals were a problem at first, but the payment system has improved. Cost of the product jumped over 50% this past month, messing with our budget somewhat. That is the risk you take with a month-to-month service. At first, the self-hosted service seemed rather responsive. Unsure if it has slowed down or if we are becoming accustomed to the interface and workflow. Overall, pleased with Service Desk Startup compared to our previous solution.โ
