We are releasing 1 update every month. The following Faveo Helpdesk roadmap outlines new features, bug fixes will be released from time to time and top priority is given to bug fixes. Also, multiple platforms plugin integration will be released from time to time based on client requirements/requests.
| Feature List | Help Desk | Service Desk | |
|---|---|---|---|
| June 2026 | |||
| Faveo Live Chat |  |
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| Freshdesk Migration | |
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| Slack Integration |  |
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| Microsoft Teams Integration | |
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| Whatsapp Group Integration | |
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| Omnichannel Dashboard | |
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| Agent Status and Shift Module | |
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| July 2026 | |||
| Omnichannel Dashboard | |
|
|
| Google Chat Integartion | |
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| Github integration | |
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| Jira integration | |
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| Enhanced SLA | |
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| Threads Feature | |
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| Agent Availability Dashboard | |
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| Agent Shift Management | |
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| Email Feature | |
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| August 2026 | |||
| Advance SEO features in Client Panel | |
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| Filters in Organisation directory datatable page | |
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| 3CX Telephony direct API integration | |
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| Twilio Telephony direct API integration | |
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| Voice Bot with telephont via Twillio | |
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| Productive suite with Project Management | |
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| Ticket form submission auto detect the asset | |
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| Data table select column & export option in organisation | |
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| Advance Configuration features for KB | |
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| September 2026 | |||
| Inbox new ticket alert auto refresh the page | |
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| Improved feedback and rating report | |
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| Parent Child Ticktes | |
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| Satellite desk | |
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| Ticket collision detection | |
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| New enhancments to time and billing module | |
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| Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies | |
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| Future Releases | |||
| Logged in users live status | |
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| New Helpdesk Community lite version | |
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| Ticket inbox Kanban view based on status | |
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| Business hours, give time breakup option within a day | |
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| Bulk action option in all data tables throughout | |
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| Selectable columns throughout | |
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| Improved ticket merge | |
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| Improved Master, child ticket linking | |
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| Survey | |
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| Migration Plugin - Build generic option to import tickets within Faveo | |
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| Report Builder | |
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| Sales CRM Plugin | |
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| Shopify integration | |
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| Show where all approval is required in client panel | |
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| Location tracking and linking with ticket | |
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More Info:
- To reports bugs or request new features, do email us via Contact form
- Faveo is completely customisable as per requirement. Do get in touch with us to discuss customisation. Customisation is charged extra.
- Roadmap subject to change without prior notice
