The below Roadmap is for new features, bug fixes will be released from time to time and top priority is given to bug fixes.
We are in the process of converting our existing mobile apps to React Native.
| Feature List |
Help Desk
 |
Service Desk
|
Support App
|
|
|---|---|---|---|---|
| June 2026 | ||||
| Labels & tag integration |  |
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| Fork ticket | |
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| Canned response | |
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| Message redaction and Secret Messages | |
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| 2FA sms integration | |
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| Microsoft Microsoft Entra ID integration | |
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| Merge Ticket | |
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| July 2026 | ||||
| Microsoft Microsoft Entra ID integration | |
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| Subscription expiry, web app update alerts and version-based access control | |
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| Enhancement: UI Components | |
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| Asset Event Notifications | |
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| August 2026 | ||||
| Single sign on | |
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| Productivity Suite | |
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| Elea AI | |
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| September 2026 | ||||
| Live Chat - Phase 1 | |
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| New Features for service desk | |
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| Enhance Notification Content and Informative Messaging | |
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| October 2026 | ||||
| Reports | |
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| Offline mode | |
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| Future Releases | ||||
| Option to disable Crash report | |
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| Email and mobile verification | |
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| Location Tracking | |
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| Dashboard to show widget stats | |
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| Reports | |
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| Cache, local storage | |
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| Agent location tracking | |
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More Info:
- To report bugs or request new features, do email us via Contact form
- Faveo is completely customisable as per requirement. Do get in touch with us to discuss customisation. Customisation is charged extra.
- Roadmap subject to change without prior notice
