Privacy Policy

Your privacy is incredibly important to us. We wouldn’t want people mistreating our information, so we’ll do everything we can to safeguard yours. Any information that we collect will only be used in ways for which you have consented.

By using Faveo websites, you agree and give consent to the terms set out here.
This policy came into effect and was last updated on the 17th January 2017.

Information collected from website visitors
When visiting a Faveo website, your activity, browser information and information about the referring site, along with an approximation of your location may be recorded.

Faveo may publish this information in an aggregate, non-personally identifiable way.

We may also record this information linked to your IP address or e-mail address, if authenticated to the website. We will never publish this personally identifiable information.

Faveo uses this information to improve its websites, products and services and your experience with Faveo. We will not share this personally identifiable information with a third party other than in the circumstances set out below.

Collection and use of personally identifiable information
Faveo may collect and use Users personal information for the following purposes:

  • To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site: We may use feedback you provide to improve our products and services.
  • To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
  • To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

Faveo does not intentionally collect information from children under the age of thirteen (13).

Credit card information
Your transaction may be processed by one of our third-party payment vendors: CCAvenue, PayPal or Payu Money. These vendors are payment processors who can process your payment on behalf of Faveo. The vendor which will be used to process your own transaction will depend on the kind of product or subscription you purchase.

Protection of personally identifiable information
Faveo may disclose personally identifiable information to its employees, contractors and affiliated organizations. This will only be done on a need-to-know basis.

Faveo uses the services of third party vendors for storage, network and technical services.

Personally identifiable information may be transferred outside of your home country as part of our provision of services to you.

When required by law (under governmental order, warrant or subpoena), or when Faveo believes that disclosure is reasonably necessary to protect the rights of Faveo or third parties, personally identifiable information may be disclosed.

Faveo reserves to right to publish correspondence and feedback sent to us in order to help us respond to the correspondence or to help other users.

Faveo will take all reasonable measures to protect against unauthorized access, use and alteration to personally identifiable information. When passing personally identifiable information to a third party, we will ensure that adequate protection of the information is applied by the recipient.

Should Faveo be acquired or merged with another organization, your information may be transferred. We will notify you if your information is to be subject to a different privacy policy.

Should Faveo cease trading or file for bankruptcy, information held about you will not be transferred to a third party.

Cookies
A cookie is a small amount of information that our websites can store on your computer. Your computer provides this cookie when visiting the same website in the future. Cookies are used to enhance your experience with a website.

Faveo uses cookies to identify visitors and track visits to our website, store login session information and to remember your user preferences.

Visitors can disable the storage of cookies in their web browser, but should be aware that doing so may affect the quality of the experience with the website. In some cases, the website may not work at all.

Access to your information
You can change any of the personally identifiable information volunteered to us by logging into the Faveo customer area: https://www.faveohelpdesk.com/billing

If you would like us to delete any personally identifiable information held about you, we will do so on request unless we need to hold the information as part of the provision of products and services to you.

Changes to this policy
From time to time we may make adjustments to this privacy policy. Changes to this policy will be made at Faveo’s sole discretion. Faveo’s users are encouraged to check this privacy policy for such changes. Your continued use of this site following changes to this privacy policy constitutes your acceptance of the changes.