Open Source Ticketing system For Smarter Support
Faveo Helpdesk is an advanced open-source ticketing system designed to simplify customer service. With smart connectivity, full customization, and easy integration, it offers a unified support solution personalized to your business—while keeping your privacy a top priority.
Simplify Tasks with Elea AI in One Click
Meet Elea for more efficient decisions in ticketing support system to make your job easier.
Omni-Channel Integration Support
Faveo’s online helpdesk software enables seamless communication support across email, live chat, and social media, ensuring customers receive consistent, personalized support on every platform. This unified approach enhances satisfaction and builds lasting relationships.
Knowledge Base Solution Management
Faveo makes knowledge base management easy by bringing everything into one place—from writing and publishing articles to handling feedback. Organize content by brand and topic, store media in the Gallery, and share how-to videos, guides, FAQS, and more to help customers and gather their feedback.
Third-Party Integrations
Connect effortlessly with your essential business tools. Faveo Helpdesk Software enables smooth integration with third-party applications, helping you manage support operations more efficiently. Whether it’s automating routine tasks or enhancing team collaboration, you can boost productivity by connecting your helpdesk with the tools you already use.
Mobile-Friendly & Responsive Design
Faveo is built with a responsive design that works seamlessly on both Android and iOS devices. Whether you’re on the move or working remotely, you can access tickets, respond to customers, track progress, and stay connected with your team—anytime, anywhere. Deliver uninterrupted support, wherever you are.
Reporting & Analytics
Track key metrics like ticket volume, response times, resolution rates, agent performance, and customer satisfaction within your ticketing support system. Generate custom reports, schedule them for regular updates, and visualise data with clear charts and graphs to improve your ticketing support system and deliver better customer experiences.
Plugins Integrations with Faveo Helpdesk System
Turn WhatsApp messages into support tickets automatically. Your agents can reply right inside Faveo, while customers get quick answers on WhatsApp. Manage multiple WhatsApp numbers to handle lots of inquiries smoothly.
Productivity Suite
The new Productivity Suite plugin offers advanced tools to monitor tasks performance, track key metrics in real time, analyze data, and manage role-based permissions. Easily export reports and share insights with your team.
Telephony
Easily connect phone calls from platforms like Knowlarity, 3CX, My Operator and Exotel with Faveo Helpdesk Software. Calls become tickets instantly, and recordings are linked so agents can help customers faster and more personally.
LDAP
Keep your user information automatically updated by syncing with systems like Active Directory and OpenLDAP. Your team can log in using their usual credentials, making access easy and secure.
Top Benefits Driving Support Efficiency with Faveo Helpdesk
Time Saving & Efficient
Automates repetitive tasks like ticket routing and categorization, helping your team resolve issues faster and focus on high-impact customer interactions.
Elea AI Compatibility
With Elea AI, businesses can automate, optimize, and elevate customer support, ensuring an intelligent, efficient, and future-ready helpdesk solution.
Advanced Reporting Analytics
Monitor team performance and analyze customer trends through detailed dashboards and reports to make data-driven decisions and improve support quality.
Improves Customer Satisfaction
Quick, accurate responses and seamless interactions lead to happier customers, stronger trust, and improved satisfaction across all support touchpoints.
Scales with Your Business
Easily adapts to growing ticket volumes, users, and changing workflows—ensuring smooth operations as your business expands without extra workload.
Easy to Customize & Integrate
Customizable features and smooth integration with existing tools allow the system to fit into your unique workflows for better efficiency and flexibility.
Why Customer Choose Us
We have great experiences with Faveo Team. They always guide us and help us in maintaining / improving our Help Desk system.
Fully functional helpdesk, best part is that we can create technical entries for customers and other staff to refer to.
Excellent work team provided required support in timely manner
What Makes Faveo Helpdesk a Smarter Choice?
Centralized Ticket Management
Handle all support requests from one place.
AI-Powered Support with Elea
Get intelligent suggestions for quicker resolutions.
Automated Task Handling
Eliminate repetitive tasks and save time.
Scalable for Growth
Easily expand support as your business grows.
Customizable Workflows
Adapt workflows to fit your team’s needs and boost efficiency.
Cloud or On-Premise Flexibility
Choose the deployment model that suits your setup.
