Faveo Helpdesk is an advanced open-source ticketing system designed to simplify customer service. With smart connectivity, full customization, and easy integration, it offers a unified support solution personalized to your business—while keeping your privacy a top priority.

Faveo’s online helpdesk software enables seamless communication support across email, live chat, and social media, ensuring customers receive consistent, personalized support on every platform. This unified approach enhances satisfaction and builds lasting relationships.

Faveo makes knowledge base management easy by bringing everything into one place—from writing and publishing articles to handling feedback. Organize content by brand and topic, store media in the Gallery, and share how-to videos, guides, FAQS, and more to help customers and gather their feedback.

Connect effortlessly with your essential business tools. Faveo Helpdesk Software enables smooth integration with third-party applications, helping you manage support operations more efficiently. Whether it’s automating routine tasks or enhancing team collaboration, you can boost productivity by connecting your helpdesk with the tools you already use.

Faveo is built with a responsive design that works seamlessly on both Android and iOS devices. Whether you’re on the move or working remotely, you can access tickets, respond to customers, track progress, and stay connected with your team—anytime, anywhere. Deliver uninterrupted support, wherever you are.

Track key metrics like ticket volume, response times, resolution rates, agent performance, and customer satisfaction within your ticketing support system. Generate custom reports, schedule them for regular updates, and visualise data with clear charts and graphs to improve your ticketing support system and deliver better customer experiences.