We are releasing 1 update every month. The below roadmap is for new features, bug fixes will be released from time to time and top priority is given to bug fixes.
Also multiple platforms plugin integration will be released from time to time based on client requirement/requests.
| Feature List | Help Desk | Service Desk | ||
|---|---|---|---|---|
| May 2025 | ||||
| Grouping of roles |  |
|
||
| RMM & Patch management |  |
|
||
| Productive suite with Project Management | |
|
||
| Gmail API support – Read and send emails via API | |
|
||
| June 2025 | ||||
| Productive Suite module Reporting | |
|
||
| And and OR operator between 2 statements in workflow, listeners and sla | |
|
||
| Bots for whats app, widget, facebook, instagram, twitter | |
|
||
| Service Catalogue | |
|
||
| Show customer assets in client panel | |
|
||
| Direct Whats app business API integration | |
|
||
| July 2025 | ||||
| Faveo Live Chat | |
|
||
| Data table select column & export option in organisation | |
|
||
| Filters in Organisation directory datatable page | |
|
||
| Ticket form submission auto detect the asset | |
|
||
| Better UI for SLA, Workflows etc | |
|
||
| Inbox new ticket alert auto refresh the page | |
|
||
| Improved feedback and rating report | |
|
||
| New enhancments to time and billing module | |
|
||
| Email inbox, Bulk assign tags and labels | |
|
||
| August 2025 | ||||
| Ticket collision detection | |
|
||
| Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies | |
|
||
| Satellite desk | |
|
||
| Future Releases | ||||
| Logged in users live status | |
|
||
| New Helpdesk Community version | |
|
||
| Ticket inbox Kanban view based on status | |
|
||
| Business hours, give time breakup option within a day | |
|
||
| Bulk action option in all data tables throughout | |
|
||
| Selectable columns throughout | |
|
||
| Improved ticket merge | |
|
||
| Improved Master, child ticket linking | |
|
||
| Survey | |
|
||
| Migration Plugin – Build generic option to import tickets within Faveo | |
|
||
| Report Builder | |
|
||
| Sales CRM Plugin | |
|
||
| Github integration | |
|
||
| Jira integration | |
|
||
| Shopify integration | |
|
||
| Show where all approval is required in client panel | |
|
||
| Location tracking and linking with ticket | |
|
||
Faveo Helpdesk Mobile App Road Map
More info:
- To reports bugs or request new features, do email us via Contact form
- Faveo is completely customisable as per requirement. Do get in touch with us to discuss customisation.
- Roadmap subject to change without prior notice
Ready to discuss your requirements?
