Liberamos 1 actualización cada mes. La siguiente hoja de ruta es para nuevas funciones, las correcciones de errores se publicarán de vez en cuando y se da la máxima prioridad a las correcciones de errores.
Además, la integración de complementos de múltiples plataformas se libera de vez en cuando en función de los requisitos/solicitudes del cliente.
| Feature List | Help Desk | Service Desk | ||
|---|---|---|---|---|
| April 2025 | ||||
| Task Module enhancement |  |
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| Grouping of roles | |
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| And and OR operator between 2 statements in workflow, listeners and sla | |
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| Patch management | |
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| Improved Project Management | |
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| Gmail API support – Read and send emails via API | |
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| May 2025 | ||||
| Better UI for SLA, Workflows etc | |
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| Task module Reporting | |
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| Bots for whats app, widget, facebook, instagram, twitter | |
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| Filters in Organisation directory datatable page | |
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| Data table select column & export option in organisation |  |
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| Ticket form submission auto detect the asset | |
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| Show customer assets in client panel | |
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| June 2025 | ||||
| Faveo Live Chat | |
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| Inbox new ticket alert auto refresh the page | |
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| Improved feedback and rating report | |
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| Service Catalogue | |
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| New enhancments to time and billing module | |
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| Email inbox, Bulk assign tags and labels | |
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| July 2025 | ||||
| Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies | |
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| Ticket collision detection | |
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| Future Releases | ||||
| Business hours, give time breakup option within a day | |
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| Bulk action option in all data tables throughout | |
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| Selectable columns throughout | |
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| Improved ticket merge | |
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| Survey | |
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| Migration Plugin – Build generic option to import tickets within Faveo | |
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| Report Builder | |
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| Sales CRM Plugin | |
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| Github integration | |
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| Jira integration | |
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| Shopify integration | |
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| Show where all approval is required in client panel | |
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La Hoja de ruta de la aplicación móvil Faveo HelpDesk
Más información:
- Para informar errores o solicitar nuevas funciones, envíenos un correo electrónico a través de Formulario de contacto
- Faveo es completamente personalizable según los requisitos. Póngase en contacto con nosotros para discutir la personalización.
- Hoja de ruta sujeta a cambios sin previo aviso
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