Vi gir ut 1 oppdatering hver måned. Veikartet nedenfor er for nye funksjoner, feilrettinger vil bli utgitt fra tid til annen, og feilrettinger får høyeste prioritet.
Også plugin-integrasjon med flere plattformer vil bli utgitt fra tid til annen basert på klientkrav/forespørsler.
| Feature List | Help Desk | Service Desk | ||
|---|---|---|---|---|
| April 2025 | ||||
| Task Module enhancement |  |
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| Grouping of roles | |
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| And and OR operator between 2 statements in workflow, listeners and sla | |
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| Patch management | |
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| Improved Project Management | |
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| Gmail API support – Read and send emails via API | |
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| May 2025 | ||||
| Better UI for SLA, Workflows etc | |
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| Task module Reporting | |
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| Bots for whats app, widget, facebook, instagram, twitter | |
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| Filters in Organisation directory datatable page | |
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| Data table select column & export option in organisation |  |
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| Ticket form submission auto detect the asset | |
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| Show customer assets in client panel | |
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| June 2025 | ||||
| Faveo Live Chat | |
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| Inbox new ticket alert auto refresh the page | |
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| Improved feedback and rating report | |
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| Service Catalogue | |
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| New enhancments to time and billing module | |
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| Email inbox, Bulk assign tags and labels | |
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| July 2025 | ||||
| Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies | |
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| Ticket collision detection | |
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| Future Releases | ||||
| Business hours, give time breakup option within a day | |
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| Bulk action option in all data tables throughout | |
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| Selectable columns throughout | |
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| Improved ticket merge | |
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| Survey | |
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| Migration Plugin – Build generic option to import tickets within Faveo | |
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| Report Builder | |
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| Sales CRM Plugin | |
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| Github integration | |
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| Jira integration | |
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| Shopify integration | |
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| Show where all approval is required in client panel | |
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Faveo Help Desk Mobile App Veikart
Mer informasjon:
- For å rapportere feil eller be om nye funksjoner, send oss en e-post via Kontakt skjema
- Faveo kan tilpasses helt etter behov. Ta kontakt med oss for å diskutere tilpasning.
- Veikartet kan endres uten forvarsel
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