Nous publions 1 mise à jour chaque mois. La feuille de route ci-dessous concerne les nouvelles fonctionnalités, des corrections de bugs seront publiées de temps en temps et la priorité absolue est donnée aux corrections de bugs.
De plus, l’intégration de plugins sur plusieurs plates-formes sera publiée de temps en temps en fonction des exigences/demandes des clients.
| Feature List | Help Desk | Service Desk | ||
|---|---|---|---|---|
| April 2025 | ||||
| Task Module enhancement |  |
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| Grouping of roles | |
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| And and OR operator between 2 statements in workflow, listeners and sla | |
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| Patch management | |
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| Improved Project Management | |
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| Gmail API support – Read and send emails via API | |
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| May 2025 | ||||
| Better UI for SLA, Workflows etc | |
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| Task module Reporting | |
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| Bots for whats app, widget, facebook, instagram, twitter | |
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| Filters in Organisation directory datatable page | |
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| Data table select column & export option in organisation |  |
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| Ticket form submission auto detect the asset | |
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| Show customer assets in client panel | |
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| June 2025 | ||||
| Faveo Live Chat | |
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| Inbox new ticket alert auto refresh the page | |
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| Improved feedback and rating report | |
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| Service Catalogue | |
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| New enhancments to time and billing module | |
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| Email inbox, Bulk assign tags and labels | |
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| July 2025 | ||||
| Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies | |
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| Ticket collision detection | |
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| Future Releases | ||||
| Business hours, give time breakup option within a day | |
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| Bulk action option in all data tables throughout | |
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| Selectable columns throughout | |
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| Improved ticket merge | |
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| Survey | |
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| Migration Plugin – Build generic option to import tickets within Faveo | |
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| Report Builder | |
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| Sales CRM Plugin | |
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| Github integration | |
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| Jira integration | |
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| Shopify integration | |
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| Show where all approval is required in client panel | |
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Feuille de route de l’application mobile Faveo Help Desk
Plus d’informations:
- Pour signaler des bugs ou demander de nouvelles fonctionnalités, envoyez-nous un e-mail via Formulaire de contact
- Faveo est entièrement personnalisable selon les besoins. Contactez-nous pour discuter de la personnalisation.
- Feuille de route sujette à changement sans préavis
Prêt à discuter de vos besoins ?
