Nous publions une mise ร jour par mois. La feuille de route du service d’assistance Faveo ci-dessous prรฉsente les nouvelles fonctionnalitรฉs et les correctifs de bugs qui seront publiรฉs rรฉguliรจrement, la prioritรฉ รฉtant donnรฉe ร ces derniers. De plus, l’intรฉgration de plugins multi-plateformes sera publiรฉe rรฉguliรจrement en fonction des besoins et des demandes des clients.
| Feature List | Help Desk | Service Desk | ||
|---|---|---|---|---|
| October 2025 | ||||
| Grouping of roles |  |
|
||
| Bots for whats app & widgets | |
|
||
| Service Catalogue |  |
|
||
| Show customer assets in client panel | |
|
||
| Direct Whats app business API integration for message | |
|
||
| Productive Suite module Reporting | |
|
||
| November 2025 | ||||
| Bots for Instagram, Facebook, Line & Twitter | ||||
| Email inbox, Bulk assign tags and labels | |
|
||
| Advance SEO features in Client Panel | |
|
||
| 3CX Telephony direct API integration | |
|
||
| Twilio Telephony direct API integration | |
|
||
| December 2025 | ||||
| Advance Configuration features for KB | |
|
||
| Data table select column & export option in organisation | |
|
||
| Productive suite with Project Management | |
|
||
| Faveo Live Chat | |
|
||
| Better UI for SLA, Workflows etc | |
|
||
| Inbox new ticket alert auto refresh the page | |
|
||
| New enhancments to time and billing module | |
|
||
| Improved feedback and rating report | |
|
||
| Filters in Organisation directory datatable page | |
|
||
| Ticket form submission auto detect the asset | |
|
||
| Ticket collision detection | |
|
||
| Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies | |
|
||
| Satellite desk | |
|
||
| Future Releases | ||||
| Logged in users live status | |
|
||
| New Helpdesk Community version | |
|
||
| Ticket inbox Kanban view based on status | |
|
||
| Business hours, give time breakup option within a day | |
|
||
| Bulk action option in all data tables throughout | |
|
||
| Selectable columns throughout | |
|
||
| Improved ticket merge | |
|
||
| Improved Master, child ticket linking | ||||
| Survey | |
|
||
| Migration Plugin - Build generic option to import tickets within Faveo | |
|
||
| Report Builder | |
|
||
| Sales CRM Plugin | |
|
||
| Github integration | |
|
||
| Jira integration | |
|
||
| Shopify integration | |
|
||
| Show where all approval is required in client panel | |
|
||
| Location tracking and linking with ticket | |
|
||
Plus d’informations :
- Pour signaler des bugs ou demander de nouvelles fonctionnalitรฉs, veuillez nous contacter via le Formulaire de contact
- Faveo est entiรจrement personnalisable selon vos besoins. N’hรฉsitez pas ร nous contacter pour discuter de la personnalisation. Cette derniรจre est facturรฉe en supplรฉment.
- Feuille de route susceptible d’รชtre modifiรฉe sans prรฉavis.
