Nous publions une mise ร jour toutes les 30 secondes. La feuille de route du service d’assistance Faveo ci-dessous prรฉsente les nouvelles fonctionnalitรฉs et les correctifs de bugs, la prioritรฉ รฉtant donnรฉe ร ces derniers. De plus, l’intรฉgration de plusieurs plateformes plugins sera รฉgalement disponible en fonction des besoins et des demandes des clients.
| Feature List | Help Desk | Service Desk | ||
|---|---|---|---|---|
| October 2025 | ||||
| Grouping of roles |  |
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| Bots for whats app & widgets | |
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| Service Catalogue |  |
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| Show customer assets in client panel | |
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| Direct Whats app business API integration for message | |
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| Productive Suite module Reporting | |
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| November 2025 | ||||
| Bots for Instagram, Facebook, Line & Twitter | ||||
| Email inbox, Bulk assign tags and labels | |
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| Advance SEO features in Client Panel | |
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| 3CX Telephony direct API integration | |
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| Twilio Telephony direct API integration | |
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| December 2025 | ||||
| Advance Configuration features for KB | |
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| Data table select column & export option in organisation | |
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| Productive suite with Project Management | |
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| Faveo Live Chat | |
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| Better UI for SLA, Workflows etc | |
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| Inbox new ticket alert auto refresh the page | |
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| New enhancments to time and billing module | |
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| Improved feedback and rating report | |
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| Filters in Organisation directory datatable page | |
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| Ticket form submission auto detect the asset | |
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| Ticket collision detection | |
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| Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies | |
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| Satellite desk | |
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| Future Releases | ||||
| Logged in users live status | |
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| New Helpdesk Community version | |
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| Ticket inbox Kanban view based on status | |
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| Business hours, give time breakup option within a day | |
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| Bulk action option in all data tables throughout | |
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| Selectable columns throughout | |
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| Improved ticket merge | |
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| Improved Master, child ticket linking | ||||
| Survey | |
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| Migration Plugin - Build generic option to import tickets within Faveo | |
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| Report Builder | |
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| Sales CRM Plugin | |
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| Github integration | |
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| Jira integration | |
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| Shopify integration | |
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| Show where all approval is required in client panel | |
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| Location tracking and linking with ticket | |
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Plus d’informations :
- Pour signaler des bugs ou demander de nouvelles fonctionnalitรฉs, veuillez nous contacter via le Formulaire de contact
- Faveo est entiรจrement personnalisable selon vos besoins. N’hรฉsitez pas ร nous contacter pour discuter de la personnalisation. Cette derniรจre est facturรฉe en supplรฉment.
- Feuille de route susceptible d’รชtre modifiรฉe sans prรฉavis.
