Lanzamos una actualizaciรณn cada aรฑo. La siguiente hoja de ruta del servicio de asistencia de Faveo describe nuevas funciones. Las correcciones de errores se publicarรกn periรณdicamente, priorizando la correcciรณn de errores. Ademรกs, se publicarรก la integraciรณn de plugins en mรบltiples plataformas periรณdicamente segรบn las necesidades/solicitudes del cliente.
| Feature List | Help Desk | Service Desk | ||
|---|---|---|---|---|
| October 2025 | ||||
| Grouping of roles |  |
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| Bots for whats app & widgets | |
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| Service Catalogue |  |
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| Show customer assets in client panel | |
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| Direct Whats app business API integration for message | |
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| Productive Suite module Reporting | |
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| November 2025 | ||||
| Bots for Instagram, Facebook, Line & Twitter | ||||
| Email inbox, Bulk assign tags and labels | |
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| Advance SEO features in Client Panel | |
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| 3CX Telephony direct API integration | |
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| Twilio Telephony direct API integration | |
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| December 2025 | ||||
| Advance Configuration features for KB | |
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| Data table select column & export option in organisation | |
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| Productive suite with Project Management | |
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| Faveo Live Chat | |
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| Better UI for SLA, Workflows etc | |
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| Inbox new ticket alert auto refresh the page | |
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| New enhancments to time and billing module | |
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| Improved feedback and rating report | |
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| Filters in Organisation directory datatable page | |
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| Ticket form submission auto detect the asset | |
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| Ticket collision detection | |
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| Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies | |
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| Satellite desk | |
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| Future Releases | ||||
| Logged in users live status | |
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| New Helpdesk Community version | |
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| Ticket inbox Kanban view based on status | |
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| Business hours, give time breakup option within a day | |
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| Bulk action option in all data tables throughout | |
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| Selectable columns throughout | |
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| Improved ticket merge | |
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| Improved Master, child ticket linking | ||||
| Survey | |
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| Migration Plugin - Build generic option to import tickets within Faveo | |
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| Report Builder | |
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| Sales CRM Plugin | |
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| Github integration | |
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| Jira integration | |
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| Shopify integration | |
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| Show where all approval is required in client panel | |
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| Location tracking and linking with ticket | |
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Mรกs informaciรณn:
- Para informar sobre errores o solicitar nuevas funciones, envรญenos un correo electrรณnico a travรฉs del formulario de contacto
- Faveo es completamente personalizable segรบn sus necesidades. Contรกctenos para hablar sobre la personalizaciรณn. La personalizaciรณn tiene un coste adicional.
- La hoja de ruta estรก sujeta a cambios sin previo aviso.
