Migrate Your Freshdesk Support Data to Faveo Helpdesk

Transfer your tickets, users, departments, knowledge base, and more from Freshdesk to Faveo Helpdesk with minimal disruption and reduce your support costs by up to 70%.

  • 4.3M+ tickets migrated successfully
  • Apply SLA to migrated tickets
  • Planned migration with minimal disruption

14-day free trial. No credit card required.

Migrate Your Freshdesk Support Data to Faveo Helpdesk
The Blue Group
Front Force
Nutrifood
Al Ghurair Exchange LLP
Indevco
Capitallegacy
Seamless Infotech
Centralised Raiffeisen Intl. Services & Payments
Arrow Technology

Why Choose Faveo as a Freshdesk Alternative?

More Control Over Your Helpdesk

Tailor Your Helpdesk

Faveo can be adapted to your business processes through customizable forms, workflows, reports, routing, CSS, and other configuration options.

Support for Your Team

Self-Hosted or Cloud Deployment

Choose between self-hosted and cloud deployment based on your business needs, infrastructure, and level of control.

Powerful Support Capabilities

Dedicated Account Support

Get dedicated account management and personalized support to address your requirements, provide guidance, and assist throughout your Faveo journey.

Save Support Costs by Up to 80%

Reduce Your Helpdesk Costs

Faveo offers flexible licensing options, including recurring and perpetual plans, with unlimited-agent options that can help reduce costs for larger support teams.

Simple and Intuitive Interface

Powerful Support Capabilities

Go beyond basic ticket management with automation, SLA management, knowledge base tools, reporting, integrations, and advanced AI capabilities that help teams work smarter.

How the Freshdesk to Faveo Migration Works?

Seamless Migration

1

Plan & Review

Assess your current helpdesk, data, workflows, and requirements to create a clear migration plan tailored to your support needs.

2

Migrate Your Data

Securely migrate your data, including tickets, users, agents, departments, knowledge base articles, attachments, custom fields, and tags. Configure Faveo to match your support setup.

3

Validate & Go Live

Review your migrated data and configurations, make any necessary adjustments, and move to Faveo with minimal disruption to your support operations.

4

SLA After Migration

Automatically apply the relevant response and resolution SLAs to eligible migrated tickets, helping teams track deadlines without manually updating each ticket.

You save up to
70% with us.

5 100
$405.00
$950.00
Faveo
Freshdesk

Need pricing for 100+ agents? View our pricing options or Book a live demo to see Faveo in action.

A Smarter Alternative to Freshdesk

See how Faveo helps you deliver better support with flexible deployment, powerful customization, and enterprise-ready features.

Comparison Criteria

Faveo Helpdesk

Freshdesk

AI-Powered Support

AI chatbot, AI-assisted replies, ticket summaries & intelligent automation

AI capabilities may require higher-tier plans or additional tools

Self-Hosted & Cloud

Deploy on your own servers or use the cloud, your choice

Cloud deployment only

Open Source

Customize the source code to match your business needs

Limited to platform-level customization and APIs

Complete Data Ownership

Keep full control over where your support data is stored

Data is hosted within the vendor's cloud environment

Cost-Effective Licensing

Flexible licensing options help reduce long-term costs

Subscription costs increase as your team grows

Built-in IT Asset Management

Manage IT assets alongside tickets from a single platform

Requires separate products or integrations for advanced asset management

Simple Migration

Move your data with an easy, step-by-step Migration Assistant

Migration setup may require additional planning depending on your data and source

Enterprise-Level Customization

Customize workflows, forms, automations, and business logic without restrictions

Advanced customization depends on your subscription plan

ITSM Ready

Includes IT support features, automation, and asset management in one platform

Many ITSM capabilities require additional products or higher-tier plans

Switch Without Leaving Anything Behind

Every ticket and its full reply history, moved over as-is.

Customer profiles and the companies they're linked to.

Your support team and department structure, carried over.

Help articles kept in the same categories they're organized in today.

Ticket labels, tags, and file attachments kept intact.

About Faveo

Up to 70%

Lower Costs

4.3M+

Tickets Migrated

99.9%

Uptime SLA

FAQ

Will my Freshdesk tickets be transferred to Faveo Helpdesk?

Yes. Your existing tickets and other supported support data can be transferred based on your migration requirements.

No. Supported agent information, departments, and other essential support data can be transferred, helping your team continue working with minimal disruption.

Yes. We use secure processes to protect your data throughout the transfer, helping maintain its integrity and confidentiality.

The timeline depends on the size of your data, your current helpdesk setup, and any custom requirements. Our team will provide an estimated timeline during the assessment.

Yes. Supported ticket attachments can be included as part of the transfer process.

No problem. Schedule a personalized demo with our product experts to see how Faveo Helpdesk can support your business and answer any questions before you make the move.

Migrate to Faveo with Expert Guidance

REQUEST A DEMO