Helpdesk and service desk software are often confused due to their similar functionalities, but they serve distinct purposes. Both tools are designed to streamline support processes, yet their use cases,... read more →
As 2024 comes to a close, it's time to reflect on the milestones we’ve achieved as a team. We had ambitious goals for the year, and we’ve worked tirelessly to... read more →
It’s crucial to keep your software up to date because regular updates improve existing features, fix security vulnerabilities, add new security features, address bug issues and enhance performance for devices.... read more →
As we look into the future of customer support, helpdesk software is transforming to meet users' changing requirements and demands. The main focus for next-generation help desk platforms is accessibility... read more →
In today's fast-paced digital world, customer support has advanced significantly. The customer support knowledge base is at the pinnacle of this evolution, it is a powerful tool that has changed... read more →
Have you ever wondered about the difference between a help desk and a service desk? If you're thinking they’re the same thing and often used interchangeably, let's clear up that... read more →
Introduction Faveo comes equipped with Meilisearch which can be enabled to provide faster search capabilities and reflect real time data updates. This enables the search index to be updated instantly... read more →
An IT service desk is an important part of any organisation's IT infrastructure, it serves as a primary gateway between IT services and end-users. Its capabilities have a direct impact... read more →
As the digital world is rapidly evolving, the need for, effective communication and support has become more crucial l than ever for organizations aiming to stay ahead of their competitors.... read more →
In today's ever-evolving business environment, the importance of making data-driven decisions has become crucial for the success of any company. Businesses can benefit tremendously by utilising the power of helpdesk... read more →
