In our recent webinar, we explored how Faveo’s Data Archiving plugin can help declutter your helpdesk by automatically managing old and inactive tickets. The session covered the essentials of data archiving, techniques to reduce database load, and how to set up automated workflows. We also discussed various storage options to optimize system performance and shared best practices for implementing archiving effectively in Faveo. If you missed the live session, you can still catch the recording to learn how this plugin can keep your helpdesk running smoothly and efficiently.

In this recorded Faveo Helpdesk webinar, you’ll learn how Service Level Agreements (SLAs) and Escalation Rules can help improve your customer support. The session explains how SLAs ensure that tickets are handled within a set time, while escalation rules make sure nothing gets missed by automatically alerting the right people if there’s a delay. You’ll also get to learn how your team can use these features to work more efficiently and keep customers happy. This video is a helpful guide for anyone looking to make their helpdesk faster, more organized, and more reliable.

Explore the transformative impact of Intelligent IT Service Management (ITSM) in our recorded webinar. This session highlights the benefits of ITSM and how it can significantly improve operational efficiency and customer support. It covers practical strategies for delivering seamless IT support, implementing automation to free up time for critical priorities, and using workflows to boost productivity and manage tasks more effectively. You’ll also learn how to accelerate incident resolution through automated assignment and optimize team resources for balanced, high-performance results. Additionally, the session provides insights into the latest ITSM trends to strengthen your operations and support long term success.

In this recorded webinar, we explore how organizations can proactively manage IT incidents to minimize downtime and maintain smooth operations. The session covers practical strategies to detect issues early, reduce business disruptions, and improve overall efficiency. It also highlights how IT teams can be better equipped with the right tools and processes to respond quickly and effectively. If you're looking to strengthen your incident management approach, this video provides valuable understanding to help you stay ahead.

If you missed our live session, here’s your chance to catch up. In this recorded webinar, we explored how Network Discovery and Agent Software can completely transform your approach to IT asset management. We discussed how automating asset tracking can help save time and reduce manual effort, while real-time updates ensure more accurate and reliable data. By minimizing repetitive tasks, these tools help manage operations and significantly improve overall efficiency. We also demonstrated how easily network devices can be discovered, giving you complete visibility into your infrastructure. Watch the session now to learn how you can simplify asset management in your organization.