Itโ€™s awesome having an open source helpdesk but something you donโ€™t get much of is data. We know Faveo has had many downloads daily but who, what, where, how and why? Not so much.

As ofย Faveo 1.0.6.2 weโ€™ve made it possible for Faveo Helpdesk owners/developersย to enable usage tracking from withinย theย Faveo admin area. This feature sends us non-sensitive data about the size of theย Faveo Helpdesk, how Faveo is installed and howย it is being used.

Which is golden.

Important

The only sensitive thing we store is the admin email. Weย do notย track or storeย any personal or business-critical data from youย or your clientsย andย keep track of the admin email address simply to get in touch regarding potential vulnerabilities and information on fixes.ย Tracking data isย sent automatically to ourย servers once you opt-in and then every two weeks from there on.

How to opt-out

Perhaps you agree to share the non-sensitive data but then for some reason wish to opt-out. No problem, you can do so by going to your Faveo admin dashboard and then by visiting:ย Faveo -> System Status -> Toolsย and then clicking the Reset Usage Tracking Settings button.

Whatย exactlyย is tracked?

Below is the listย of the data we track:

  • Site URL
  • Faveoย admin email
  • Theme
  • Faveo version
  • Faveo locale
  • Debug mode
  • Faveo memory limit
  • Web server software & version
  • PHP version
  • Some PHP Settings like maximum post size, maximum input vars, if Suhosin is enabled, if you have cURL, SOAP and fSock enabled
  • MySQL version
  • List of activated plugins
  • Total number of customers
  • Total number of tickets
  • General Faveo settings
  • Template overrides

This is all done in the name ofย making Faveoย better. Byย seeing how our customers are using Faveo and what their setups look like we are able to draw the kind of conclusions that lead to helpful features, better documentation, and more good things.

Thanks forย reading this

The fact that you are reading this post means you had at the very leastย an active interest in helping make Faveo more awesome and for that we thank you. If for some reason this userย tracking isnโ€™t for you, we understand and we say good luck.