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Introduction to Puntacana Resort & Club
[/fusion_title][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”” rule_size=”” rule_color=”” hue=”” saturation=”” lightness=”” alpha=”” user_select=”” awb-switch-editor-focus=”” content_alignment_medium=”” content_alignment_small=”” content_alignment=”left” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” width_medium=”” width_small=”” width=”” min_width_medium=”” min_width_small=”” min_width=”” max_width_medium=”” max_width_small=”” max_width=”” margin_top=”” margin_right=”” margin_bottom=”” margin_left=”” fusion_font_family_text_font=”Open Sans” fusion_font_variant_text_font=”400″ font_size=”16px” line_height=”1.8″ letter_spacing=”” text_transform=”” text_color=”#333333″ animation_type=”” animation_direction=”left” animation_color=”” animation_speed=”0.3″ animation_delay=”0″ animation_offset=”” logics=””]
Puntacana Resort & Club is a resort and residential community located in Punta Cana, La Altagracia Province, Dominican Republic; encompasses over 15,000 acres and includes Tortuga Bay hotel, The Westin Puntacana, a Six Senses Spa, an ecological reserve, five residential communities, nine restaurants, a full-service marina, two golf courses and the Punta Cana International Airport. A member of Leading Hotels of the World and the only AAA Five Diamond awarded hotel in the Dominican Republic.
[/fusion_text][fusion_title title_type=”text” scroll_reveal_effect=”color_change” scroll_reveal_basis=”chars” scroll_reveal_behavior=”always” scroll_reveal_duration=”500″ scroll_reveal_stagger=”200″ scroll_reveal_delay=”0″ scroll_reveal_above_fold=”yes” marquee_direction=”left” marquee_mask_edges=”no” marquee_speed=”15000″ rotation_effect=”bounceIn” display_time=”1200″ highlight_effect=”circle” loop_animation=”once” highlight_animation_duration=”1500″ highlight_width=”9″ highlight_smudge_effect=”no” highlight_top_margin=”0″ before_text=”” rotation_text=”” highlight_text=”” after_text=”” awb-switch-editor-focus=”” title_link=”off” link_url=”” link_target=”_self” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” content_align_medium=”” content_align_small=”” content_align=”left” size=”1″ animated_font_size=”” fusion_font_family_title_font=”Open Sans” fusion_font_variant_title_font=”500″ font_size=”24px” line_height=”1.8″ letter_spacing=”” text_transform=”” text_color=”#333333″ hue=”” saturation=”” lightness=”” alpha=”” animated_text_color=”” highlight_color=”” text_shadow=”no” text_shadow_vertical=”” text_shadow_horizontal=”” text_shadow_blur=”0″ text_shadow_color=”” text_stroke=”no” text_stroke_size=”1″ text_stroke_color=”” text_overflow=”none” margin_top_medium=”” margin_right_medium=”” margin_bottom_medium=”” margin_left_medium=”” margin_top_small=”” margin_right_small=”” margin_bottom_small=”” margin_left_small=”” margin_top=”” margin_right=”” margin_bottom=”” margin_left=”” margin_top_mobile=”” margin_bottom_mobile=”” gradient_font=”no” gradient_start_color=”” gradient_end_color=”” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ style_type=”default” sep_color=”” link_color=”” link_hover_color=”” animation_type=”” animation_direction=”left” animation_color=”” animation_speed=”0.3″ animation_delay=”0″ animation_offset=””]Why Faveo Helpdesk ?[/fusion_title][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”” rule_size=”” rule_color=”” hue=”” saturation=”” lightness=”” alpha=”” user_select=”” awb-switch-editor-focus=”” content_alignment_medium=”” content_alignment_small=”” content_alignment=”left” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” width_medium=”” width_small=”” width=”” min_width_medium=”” min_width_small=”” min_width=”” max_width_medium=”” max_width_small=”” max_width=”” margin_top=”” margin_right=”” margin_bottom=”” margin_left=”” fusion_font_family_text_font=”Open Sans” fusion_font_variant_text_font=”400″ font_size=”16px” line_height=”1.8″ letter_spacing=”” text_transform=”” text_color=”#333333″ animation_type=”” animation_direction=”left” animation_color=”” animation_speed=”0.3″ animation_delay=”0″ animation_offset=”” logics=””]
- Experience has been very good ,not just because the software is well designed and developed but also because the commitment of the guys that work on the software to support it and to add features to it has been very good “For me, a software is only as good as the people behind it.”
- And what I have found out from “Ladybird web solution” is the place where everyone is ready for resolve issues, whenever I needed support, they are always very diligent and dedicated to find a solution for me.
- At Puntacana Resort, this level of reliability and commitment has made a real difference in ensuring smooth operations.
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INDUSTRY
Resort & Club
LOCATION
Dominican Republic
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Customer story with Faveo
[/fusion_text][fusion_accordion type=”accordions” inactive_icon=”fa-plus fas” active_icon=”fa-minus fas” margin_top=”10px” margin_bottom=”10px” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” boxed_mode=”yes” border_size=”1″ border_color=”var(–awb-color3)” hue=”” saturation=”” lightness=”” alpha=”” hover_color=”” background_color=”var(–awb-color2)” divider_line=”” divider_hover_color=”” divider_color=”” padding_top=”5px” padding_right=”5px” padding_bottom=”5px” padding_left=”5px” title_tag=”h4″ fusion_font_family_title_font=”” fusion_font_variant_title_font=”” title_font_size=”” title_line_height=”var(–awb-typography1-line-height)” title_letter_spacing=”var(–awb-typography1-letter-spacing)” title_text_transform=”” title_color=”var(–awb-color8)” icon_size=”22px” icon_color=”var(–awb-color6)” icon_boxed_mode=”no” icon_box_color=”” icon_alignment=”left” fusion_font_family_content_font=”” fusion_font_variant_content_font=”” content_font_size=”” content_line_height=”” content_letter_spacing=”” content_text_transform=”” content_color=”var(–awb-color8)” toggle_hover_accent_color=”” toggle_active_accent_color=”” parent_dynamic_content=””][fusion_toggle title=”How did you get to know about Faveo ?” open=”yes” awb-switch-editor-focus=”” class=”” id=”” fusion_font_family_title_font=”Open Sans” fusion_font_variant_title_font=”500″ title_font_size=”17px” title_line_height=”1.3″ title_letter_spacing=”” title_text_transform=”” title_color=”var(–awb-color7)” hue=”” saturation=”” lightness=”” alpha=”” fusion_font_family_content_font=”Open Sans” fusion_font_variant_content_font=”400″ content_font_size=”16px” content_line_height=”1.5″ content_letter_spacing=”” content_text_transform=”” content_color=”var(–awb-color7)”]
Internet research, I was looking for a helpdesk that could be applied first to an IT department, then to other service areas and was very customizable and the developers where reachable and accessible, willing to incorporate adaptations to fit our specific needs.
[/fusion_toggle][fusion_toggle title=”Before faveo which helpdesk you were using ?” open=”no” awb-switch-editor-focus=”” class=”” id=”” fusion_font_family_title_font=”Open Sans” fusion_font_variant_title_font=”500″ title_font_size=”17px” title_line_height=”1.3″ title_letter_spacing=”” title_text_transform=”” title_color=”var(–awb-color7)” hue=”” saturation=”” lightness=”” alpha=”” fusion_font_family_content_font=”Open Sans” fusion_font_variant_content_font=”400″ content_font_size=”16px” content_line_height=”1.5″ content_letter_spacing=”” content_text_transform=”” content_color=”var(–awb-color7)”]We are using osticket[/fusion_toggle][fusion_toggle title=”What type of problems you were facing with osticket helpdesk?” open=”no” awb-switch-editor-focus=”” class=”” id=”” fusion_font_family_title_font=”Open Sans” fusion_font_variant_title_font=”500″ title_font_size=”17px” title_line_height=”1.3″ title_letter_spacing=”” title_text_transform=”” title_color=”var(–awb-color7)” hue=”” saturation=”” lightness=”” alpha=”” fusion_font_family_content_font=”Open Sans” fusion_font_variant_content_font=”400″ content_font_size=”16px” content_line_height=”1.5″ content_letter_spacing=”” content_text_transform=”” content_color=”var(–awb-color7)”]We were facing problems like – some customization problems, other simple things like business hours are not available.[/fusion_toggle][fusion_toggle title=”Are the customer service agents in your company happy with the new improved product ?” open=”no” awb-switch-editor-focus=”” class=”” id=”” fusion_font_family_title_font=”Open Sans” fusion_font_variant_title_font=”500″ title_font_size=”17px” title_line_height=”1.3″ title_letter_spacing=”” title_text_transform=”” title_color=”var(–awb-color7)” hue=”” saturation=”” lightness=”” alpha=”” fusion_font_family_content_font=”Open Sans” fusion_font_variant_content_font=”400″ content_font_size=”16px” content_line_height=”1.5″ content_letter_spacing=”” content_text_transform=”” content_color=”var(–awb-color7)”]Yes, they are very happy with this new improved product Faveo help desk.[/fusion_toggle][fusion_toggle title=”What are the total numbers of tickets you receive in a day ?” open=”no” awb-switch-editor-focus=”” class=”” id=”” fusion_font_family_title_font=”Open Sans” fusion_font_variant_title_font=”500″ title_font_size=”17px” title_line_height=”1.3″ title_letter_spacing=”” title_text_transform=”” title_color=”var(–awb-color7)” hue=”” saturation=”” lightness=”” alpha=”” fusion_font_family_content_font=”Open Sans” fusion_font_variant_content_font=”400″ content_font_size=”16px” content_line_height=”1.5″ content_letter_spacing=”” content_text_transform=”” content_color=”var(–awb-color7)”]About 80 tickets per day.[/fusion_toggle][fusion_toggle title=”Future with faveohelpdesk ?” open=”no” awb-switch-editor-focus=”” class=”” id=”” fusion_font_family_title_font=”Open Sans” fusion_font_variant_title_font=”500″ title_font_size=”17px” title_line_height=”1.3″ title_letter_spacing=”” title_text_transform=”” title_color=”var(–awb-color7)” hue=”” saturation=”” lightness=”” alpha=”” fusion_font_family_content_font=”Open Sans” fusion_font_variant_content_font=”400″ content_font_size=”16px” content_line_height=”1.5″ content_letter_spacing=”” content_text_transform=”” content_color=”var(–awb-color7)”]We are planning to expand your business with FAVEO HELPDESK, and we have another department, we want increasing number of customer request on a daily basis, Punta Cana Resort and Club gained a competitive advantage in the Thai market with Faveo helpdesk and stayed true to their goal of being the service provider with the best customer service in Punta Cana, Dominican republic.[/fusion_toggle][/fusion_accordion][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container type=”flex” hundred_percent=”yes” hundred_percent_height=”no” min_height_medium=”” min_height_small=”” min_height=”” 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animation_offset=”” logics=””]We’d love to work with you ![/fusion_text][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”” rule_size=”” rule_color=”” hue=”” saturation=”” lightness=”” alpha=”” user_select=”” awb-switch-editor-focus=”” content_alignment_medium=”” content_alignment_small=”” content_alignment=”center” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” width_medium=”” width_small=”” width=”” min_width_medium=”” min_width_small=”” min_width=”” max_width_medium=”” max_width_small=”” max_width=”” margin_top=”” margin_right=”” margin_bottom=”” margin_left=”” fusion_font_family_text_font=”Open Sans” fusion_font_variant_text_font=”400″ font_size=”18px” line_height=”1.8″ letter_spacing=”” text_transform=”” text_color=”#333333″ animation_type=”” animation_direction=”left” animation_color=”” animation_speed=”0.3″ animation_delay=”0″ animation_offset=”” logics=””]
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