Paket & Harga Faveo Cloud

Beli paket Tahunan dan hemat hingga 20%

Monthly Annually

* Billed Annually

Startup

Essential features for small teams starting with Helpdesk

₹770.67
₹847.74

₹693.60
₹847.74

Per Agent /month

Order Now

  • Omni Channel Integration
  • Dynamic Ticket Form Management
  • SLA Process Management
  • SLA reminder & escalation
  • Workflow & Approval Workflow Management
  • Workflow Automation
  • Collision Detection
  • In-Depth Reports
  • Canned Response
  • Average handling Time
  • Custom Reports and Dashboards

SME

Extended features for growing support teams

₹1,198.82
₹1,318.70

₹1,078.94
₹1,318.70

Per Agent /month

Order Now

  • All the Features in Startup
  • LDAP
  • Azure Active Directory
  • Round-Robin routing
  • Skill-based routing
  • CSS customization

Enterprise

Full control and customization for large, complex support needs

₹1,626.97
₹1,789.67

₹1,464.27
₹1,789.67

Per Agent /month

Order Now

  • All the Features in SME
  • Ad Hoc Approval
  • Department Status Link
  • Custom Js

*GST Extra

Compare All Features

Startup
 SME
 Enterprise
Ticket Management
Email ticketing i This refers to email-based support ticketing.
Automatic email notifications i Automatic email notifications.
Merge tickets
Ticket activities
Set priority
Set status
Outbound email
Multiple shared inboxes
In-app smart notifications
Clone tickets
Time tracking
Ticket templates
Annotated image attachments
Standard CSAT surveys
Custom form field
Customizable CSAT surveys
Agent Productivity
Internal notes in tickets
Labels & Tags
Filtered search
Add reminders on to-dos
Canned Responses
CSAT Surveys
Execution Logs
Time Tracking
Custom Agent Dashboard
Priority Matrix
Agent Access Permissions
Workflow Automation
Workflow Automator
Automations that run on ticket creation
Event-triggered workflow automations
CRT Workflow
Round robin ticket assignment
Load balanced ticket assignment
Skill based ticket assignment
Approval Workflows
Webhooks
Listeners
Business Rules
SLA Management
Business rules management through SLAs
SLA reminders
Escalation emails for SLA violation
Multiple SLA policies
Product, group and company level SLAs
Knowledge Base
Knowledge base
Private knowledge base
Interlinking articles
Advanced article filtering
Article versioning
Help Widget
Embeddable contact form
Embeddable solution articles
Appearance customization
Omni Channel Support
Facebook channel
WhatsApp Business
Twitter
Line
Instagram
Telephony Service
3CX integration
Chat
SMS
Single sign-on (SSO)
Azure Active Directory
Ldap
oAuth
SAML
Collaboration
Team ownership of tickets
Parent-child ticketing
Ad Hoc Approval
Collaborators
Reporting and Analytics
Default dashboard
Ticket volume trends
Helpdesk in-depth report
Export reports
Agent and group performance
Satisfaction survey report
Ticket drill down in reports
Performance distribution
Top customer analysis
Custom reports
Text widgets and widget styling
Team Dashboards
Data export
Ticket Forms
Custom status
Custom ticket fields
Dependent fields in ticket forms
Department Status Link
Dynamic ticket forms
Global Support
Dynamic email notifications
Multiple time zones
Multiple business hours
Customer Management
Contact and organisation fields
Custom contact and company fields
Link multiple organisations to a single contact
Identify contacts using external ID
Task & Project Management
To-dos
Add reminders on to-dos
Task Management
Custom Task Types
Platform
Faveo for Android
Faveo for iOS
API Access
Customer Support
Documentation
20/7 Email Support
20/7 Phone Support
20/7 Chat Support
Security and Controls
Data Center Location
GDPR
Single Sign on
Multiple Portal Languages
Access Controls
Audit Logs
Customization
Client Portal Customization
API access
Custom domain mapping
CSS customization
Extendable API
Custom Language
Custom Js
Elea AI
Ticket summary
Convert tickets to KB articles
AI powered replies
Sentiment Analysis & Prioritization
Multi-Language Support
Third party integrations
Lime Survey
Cisco Smart Bonding
Slack
Remote Desktop
Security & Privacy
Two-factor authentication (2FA)
Faveo Redaction
Attachment Scanner
Form Builder - Custom Fields
Web Forms 8 10 10
Text 30 50 70
Textarea 10 20 20
Number 30 50 70
Email 30 50 70
Date 30 50 70
Decimal 30 50 70
Mobile 30 50 70
API 10 20 20
File 10 10 10
Radio 20 40 60
Checkbox 20 40 60
Select 20 40 60
Nested Level 2 2 3
Section 50 80 100
Plan details
No. of Agents 1 1 1
Source code

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Monthly Annually

* Billed Annually

Startup

Essential features for small teams starting with Helpdesk

₹1,541.34
₹1,695.47

₹1,387.21
₹1,695.47

Per Agent /month

Order Now

  • All the features in HelpDesk
  • Asset Management
  • Problem Management
  • Change Management
  • Release Management
  • Contract Management

SME

Extended features for growing support teams

₹2,568.90
₹2,825.79

₹2,312.01
₹2,825.79

Per Agent /month

Order Now

  • All the Features in Startup
  • LDAP
  • Azure Active Directory
  • Round-Robin routing
  • Skill-based routing
  • CSS customization

Enterprise

Full control and customization for large, complex support needs

₹3,425.20
₹3,767.72

₹3,082.68
₹3,767.72

Per Agent /month

Order Now

  • All the Features in SME
  • Ad Hoc Approval
  • Department Status Link
  • Custom Js

*GST Extra

Compare All Features

Startup
 SME
 Enterprise
Ticket Management
Email ticketing i This refers to email-based support ticketing.
Automatic email notifications i Automatic email notifications.
Merge tickets
Ticket activities
Set priority
Set status
Outbound email
Multiple shared inboxes
In-app smart notifications
Clone tickets
Time tracking
Ticket templates
Annotated image attachments
Standard CSAT surveys
Custom form field
Customizable CSAT surveys
Agent Productivity
Internal notes in tickets
Labels & Tags
Filtered search
Canned Responses
CSAT Surveys
Execution Logs
Time Tracking
Custom Agent Dashboard
Priority Matrix
Agent Access Permissions
Workflow Automation
Workflow Automator
Automations that run on ticket creation
Event-triggered workflow automations
CRT Workflow
Round robin ticket assignment
Load balanced ticket assignment
Skill based ticket assignment
Approval Workflows
Webhooks
Listeners
Business Rules
SLA Management
Business rules management through SLAs
SLA reminders
Escalation emails for SLA violation
Multiple SLA policies
Product, group and company level SLAs
Knowledge Base
Knowledge base
Private knowledge base
Interlinking articles
Advanced article filtering
Article versioning
Help Widget
Embeddable contact form
Embeddable solution articles
Appearance customization
Omni Channel Support
Facebook channel
WhatsApp Business
Twitter
Line
Instagram
Telephony Service
3CX integration
Chat
SMS
Single sign-on (SSO)
Azure Active Directory
Ldap
oAuth
SAML
Collaboration
Team ownership of tickets
Parent-child ticketing
Ad Hoc Approval
Collaborators
Reporting and Analytics
Default dashboard
Ticket volume trends
Helpdesk in-depth report
Export reports
Agent and group performance
Satisfaction survey report
Ticket drill down in reports
Performance distribution
Top customer analysis
Custom reports
Text widgets and widget styling
Team Dashboards
Data export
Problem Reports
Change Reports
Release Reports
Asset Reports
Contract Report
Ticket Forms
Custom status
Custom ticket fields
Dependent fields in ticket forms
Department Status Link
Dynamic ticket forms
Global Support
Dynamic email notifications
Multiple time zones
Multiple business hours
Customer Management
Contact and organisation fields
Custom contact and company fields
Link multiple organisations to a single contact
Identify contacts using external ID
Change Management
Audit log
See changes through, from planning to rollout
Simplify CAB
Change Workflows
Change Listeners
IT Service Management (ITSM)
Knowledge Management
Incident Management
SLA Policy
Request Management
Problem Management
Release Management
Change Management
Request for Change
IT Asset Management (ITAM)
IT Inventory Management
Network Discovery for Assets
Asset Lifecycle Management
Purchase Order Management
Asset Relationship Mapping
Software Asset Management
QR and Asset Barcode Scanner
Contract Management
Task & Project Management
To-dos
Add reminders on to-dos
Task Management
Custom Task Types
Platform
Faveo for Android
Faveo for iOS
API Access
Customer Support
Documentation
20/7 Email Support
20/7 Phone Support
20/7 Chat Support
Security and Controls
Data Center Location
GDPR
Single Sign on
Multiple Portal Languages
Access Controls
Audit Logs
Customization
Client Portal Customization
API access
Custom domain mapping
CSS customization
Extendable API
Custom Language
Custom Js
Elea AI
Ticket summary
Convert tickets to KB articles
AI powered replies
Sentiment Analysis & Prioritization
Multi-Language Support
Third party integrations
Lime Survey
Cisco Smart Bonding
Slack
Remote Desktop
Security & Privacy
Two-factor authentication (2FA)
Faveo Redaction
Attachment Scanner
Form Builder - Custom Fields
Web Forms 8 10 10
Text 30 50 70
Textarea 10 20 20
Number 30 50 70
Email 30 50 70
Date 30 50 70
Decimal 30 50 70
Mobile 30 50 70
API 10 20 20
File 10 10 10
Radio 20 40 60
Checkbox 20 40 60
Select 20 40 60
Nested Level 2 2 2
Section 50 80 100
Plan details
No. of Agents 1 1 1
Source code

Down Arrow

Fitur

Tidak Ada Manajemen Server

Arsitektur berbasis cloud Faveo menangani semua tugas terkait server, memastikan kinerja yang lancar dan waktu aktif yang optimal untuk meja bantuan Anda. Dengan manajemen server yang mudah, Anda dapat mengalokasikan sumber daya berharga untuk mencapai tujuan bisnis inti Anda.

Tidak Ada Komitmen Agen Minimal

Dengan pendekatan kami yang fleksibel, Anda bebas memilih hanya satu agen, sehingga Anda dapat meminimalkan biaya sambil tetap menikmati manfaat penuh dari sistem dukungan pelanggan yang tangguh. Anda dapat menambah atau mengurangi jumlah agen seiring pertumbuhan bisnis Anda atau beradaptasi terhadap perubahan permintaan.

Teknologi Mutakhir

Solusi cloud kami dirancang dengan cermat untuk menjadikan Anda yang terdepan dalam inovasi di dunia digital yang serba cepat. Nikmati kekuatan integrasi yang mulus, skalabilitas tak tertandingi, dan keamanan tak tertandingi untuk mentransformasi pengalaman layanan pelanggan Anda.

Keamanan yang Kuat

Lindungi data berharga Anda dengan langkah-langkah keamanan canggih kami. Perlindungan data Anda adalah tanggung jawab kami, dan kami menganggapnya serius. Komitmen kami yang teguh untuk melindungi informasi Anda memampukan Anda untuk fokus pada hal-hal yang benar-benar penting.

Skalabilitas Sesuai Permintaan

Tidak ada lagi kendala perangkat keras atau proses implementasi yang panjang. Dengan model cloud Faveo, penskalaan helpdesk Anda semudah beberapa klik. Fokuslah untuk memberikan pengalaman pelanggan yang luar biasa, sementara kami menangani kerumitan teknis di balik layar.

Migrasi yang Lancar

Di Faveo Helpdesk, kami memahami bahwa memigrasikan sistem dukungan Anda ke platform baru bisa menjadi tugas yang berat. Itulah sebabnya kami menjadikan Migrasi yang Lancar sebagai prioritas utama untuk memastikan transisi bisnis Anda lancar.

Untuk pertanyaan apa pun atau untuk mempelajari lebih lanjut tentang bagaimana Faveo Cloud dapat menguntungkan bisnis Anda

Apa yang Membuat Helpdesk Faveo Pilihan yang Lebih Cerdas?

Apa periode penagihan?

Semua paket ditagih setiap bulan.

Anda dapat membatalkan paket Anda kapan saja dan terus mengakses ruang kerja Anda selama sisa bulan penagihan Anda.

Kami menjamin uptime bulanan 99,9%

Semua paket dilengkapi dengan sertifikat SSL gratis dari Let’s Encrypt. Jika Anda ingin memasang SSL berbayar dari pihak ketiga, silakan hubungi tim dukungan kami dan kami akan memasangkannya untuk Anda.

Kami mencadangkan data setiap hari sekali sehari dan menyimpan data cadangan hingga 7 hari

Ya, kami menerima transfer bank. Harap dicatat bahwa transfer bank adalah metode pembayaran yang paling lambat, dan dapat memakan waktu hingga 1 hingga 7 hari untuk diproses. Jika Anda ingin akses instan ke Faveo, kami sarankan Anda menggunakan metode pembayaran online yang tersedia di situs web kami.

Untuk pertanyaan dan dukungan, silakan email kami di support@faveohelpdesk.com

Server dihosting di San Francisco, USA

Anda hanya diberikan akses ke aplikasi Faveo yang berjalan di server. Server dikelola oleh kami. Akses panel Root/cPanel/WHM tidak akan diberikan kepada Anda.

Ya, tentu saja, Anda dapat membeli lisensi yang dihosting sendiri dan kami dapat membantu Anda memigrasikan data ke server Anda.

Jelajahi demo online berfitur lengkap