Faveo Cloud-abonnementer og priser

Kjøp årsabonnement og spar opptil 20 %

Monthly Annually

* Billed Annually

Startup

Essential features for small teams starting with Helpdesk

₹770.67
₹847.74

₹693.60
₹847.74

Per Agent /month

Order Now

  • Omni Channel Integration
  • Dynamic Ticket Form Management
  • SLA Process Management
  • SLA reminder & escalation
  • Workflow & Approval Workflow Management
  • Workflow Automation
  • Collision Detection
  • In-Depth Reports
  • Canned Response
  • Average handling Time
  • Custom Reports and Dashboards

SME

Extended features for growing support teams

₹1,198.82
₹1,318.70

₹1,078.94
₹1,318.70

Per Agent /month

Order Now

  • All the Features in Startup
  • LDAP
  • Azure Active Directory
  • Round-Robin routing
  • Skill-based routing
  • CSS customization

Enterprise

Full control and customization for large, complex support needs

₹1,626.97
₹1,789.67

₹1,464.27
₹1,789.67

Per Agent /month

Order Now

  • All the Features in SME
  • Ad Hoc Approval
  • Department Status Link
  • Custom Js

*GST Extra

Compare All Features

Startup
 SME
 Enterprise
Ticket Management
Email ticketing i This refers to email-based support ticketing.
Automatic email notifications i Automatic email notifications.
Merge tickets
Ticket activities
Set priority
Set status
Outbound email
Multiple shared inboxes
In-app smart notifications
Clone tickets
Time tracking
Ticket templates
Annotated image attachments
Standard CSAT surveys
Custom form field
Customizable CSAT surveys
Agent Productivity
Internal notes in tickets
Labels & Tags
Filtered search
Add reminders on to-dos
Canned Responses
CSAT Surveys
Execution Logs
Time Tracking
Custom Agent Dashboard
Priority Matrix
Agent Access Permissions
Workflow Automation
Workflow Automator
Automations that run on ticket creation
Event-triggered workflow automations
CRT Workflow
Round robin ticket assignment
Load balanced ticket assignment
Skill based ticket assignment
Approval Workflows
Webhooks
Listeners
Business Rules
SLA Management
Business rules management through SLAs
SLA reminders
Escalation emails for SLA violation
Multiple SLA policies
Product, group and company level SLAs
Knowledge Base
Knowledge base
Private knowledge base
Interlinking articles
Advanced article filtering
Article versioning
Help Widget
Embeddable contact form
Embeddable solution articles
Appearance customization
Omni Channel Support
Facebook channel
WhatsApp Business
Twitter
Line
Instagram
Telephony Service
3CX integration
Chat
SMS
Single sign-on (SSO)
Azure Active Directory
Ldap
oAuth
SAML
Collaboration
Team ownership of tickets
Parent-child ticketing
Ad Hoc Approval
Collaborators
Reporting and Analytics
Default dashboard
Ticket volume trends
Helpdesk in-depth report
Export reports
Agent and group performance
Satisfaction survey report
Ticket drill down in reports
Performance distribution
Top customer analysis
Custom reports
Text widgets and widget styling
Team Dashboards
Data export
Ticket Forms
Custom status
Custom ticket fields
Dependent fields in ticket forms
Department Status Link
Dynamic ticket forms
Global Support
Dynamic email notifications
Multiple time zones
Multiple business hours
Customer Management
Contact and organisation fields
Custom contact and company fields
Link multiple organisations to a single contact
Identify contacts using external ID
Task & Project Management
To-dos
Add reminders on to-dos
Task Management
Custom Task Types
Platform
Faveo for Android
Faveo for iOS
API Access
Customer Support
Documentation
20/7 Email Support
20/7 Phone Support
20/7 Chat Support
Security and Controls
Data Center Location
GDPR
Single Sign on
Multiple Portal Languages
Access Controls
Audit Logs
Customization
Client Portal Customization
API access
Custom domain mapping
CSS customization
Extendable API
Custom Language
Custom Js
Elea AI
Ticket summary
Convert tickets to KB articles
AI powered replies
Sentiment Analysis & Prioritization
Multi-Language Support
Third party integrations
Lime Survey
Cisco Smart Bonding
Slack
Remote Desktop
Security & Privacy
Two-factor authentication (2FA)
Faveo Redaction
Attachment Scanner
Form Builder - Custom Fields
Web Forms 8 10 10
Text 30 50 70
Textarea 10 20 20
Number 30 50 70
Email 30 50 70
Date 30 50 70
Decimal 30 50 70
Mobile 30 50 70
API 10 20 20
File 10 10 10
Radio 20 40 60
Checkbox 20 40 60
Select 20 40 60
Nested Level 2 2 3
Section 50 80 100
Plan details
No. of Agents 1 1 1
Source code

Down Arrow

Monthly Annually

* Billed Annually

Startup

Essential features for small teams starting with Helpdesk

₹1,541.34
₹1,695.47

₹1,387.21
₹1,695.47

Per Agent /month

Order Now

  • All the features in HelpDesk
  • Asset Management
  • Problem Management
  • Change Management
  • Release Management
  • Contract Management

SME

Extended features for growing support teams

₹2,568.90
₹2,825.79

₹2,312.01
₹2,825.79

Per Agent /month

Order Now

  • All the Features in Startup
  • LDAP
  • Azure Active Directory
  • Round-Robin routing
  • Skill-based routing
  • CSS customization

Enterprise

Full control and customization for large, complex support needs

₹3,425.20
₹3,767.72

₹3,082.68
₹3,767.72

Per Agent /month

Order Now

  • All the Features in SME
  • Ad Hoc Approval
  • Department Status Link
  • Custom Js

*GST Extra

Compare All Features

Startup
 SME
 Enterprise
Ticket Management
Email ticketing i This refers to email-based support ticketing.
Automatic email notifications i Automatic email notifications.
Merge tickets
Ticket activities
Set priority
Set status
Outbound email
Multiple shared inboxes
In-app smart notifications
Clone tickets
Time tracking
Ticket templates
Annotated image attachments
Standard CSAT surveys
Custom form field
Customizable CSAT surveys
Agent Productivity
Internal notes in tickets
Labels & Tags
Filtered search
Canned Responses
CSAT Surveys
Execution Logs
Time Tracking
Custom Agent Dashboard
Priority Matrix
Agent Access Permissions
Workflow Automation
Workflow Automator
Automations that run on ticket creation
Event-triggered workflow automations
CRT Workflow
Round robin ticket assignment
Load balanced ticket assignment
Skill based ticket assignment
Approval Workflows
Webhooks
Listeners
Business Rules
SLA Management
Business rules management through SLAs
SLA reminders
Escalation emails for SLA violation
Multiple SLA policies
Product, group and company level SLAs
Knowledge Base
Knowledge base
Private knowledge base
Interlinking articles
Advanced article filtering
Article versioning
Help Widget
Embeddable contact form
Embeddable solution articles
Appearance customization
Omni Channel Support
Facebook channel
WhatsApp Business
Twitter
Line
Instagram
Telephony Service
3CX integration
Chat
SMS
Single sign-on (SSO)
Azure Active Directory
Ldap
oAuth
SAML
Collaboration
Team ownership of tickets
Parent-child ticketing
Ad Hoc Approval
Collaborators
Reporting and Analytics
Default dashboard
Ticket volume trends
Helpdesk in-depth report
Export reports
Agent and group performance
Satisfaction survey report
Ticket drill down in reports
Performance distribution
Top customer analysis
Custom reports
Text widgets and widget styling
Team Dashboards
Data export
Problem Reports
Change Reports
Release Reports
Asset Reports
Contract Report
Ticket Forms
Custom status
Custom ticket fields
Dependent fields in ticket forms
Department Status Link
Dynamic ticket forms
Global Support
Dynamic email notifications
Multiple time zones
Multiple business hours
Customer Management
Contact and organisation fields
Custom contact and company fields
Link multiple organisations to a single contact
Identify contacts using external ID
Change Management
Audit log
See changes through, from planning to rollout
Simplify CAB
Change Workflows
Change Listeners
IT Service Management (ITSM)
Knowledge Management
Incident Management
SLA Policy
Request Management
Problem Management
Release Management
Change Management
Request for Change
IT Asset Management (ITAM)
IT Inventory Management
Network Discovery for Assets
Asset Lifecycle Management
Purchase Order Management
Asset Relationship Mapping
Software Asset Management
QR and Asset Barcode Scanner
Contract Management
Task & Project Management
To-dos
Add reminders on to-dos
Task Management
Custom Task Types
Platform
Faveo for Android
Faveo for iOS
API Access
Customer Support
Documentation
20/7 Email Support
20/7 Phone Support
20/7 Chat Support
Security and Controls
Data Center Location
GDPR
Single Sign on
Multiple Portal Languages
Access Controls
Audit Logs
Customization
Client Portal Customization
API access
Custom domain mapping
CSS customization
Extendable API
Custom Language
Custom Js
Elea AI
Ticket summary
Convert tickets to KB articles
AI powered replies
Sentiment Analysis & Prioritization
Multi-Language Support
Third party integrations
Lime Survey
Cisco Smart Bonding
Slack
Remote Desktop
Security & Privacy
Two-factor authentication (2FA)
Faveo Redaction
Attachment Scanner
Form Builder - Custom Fields
Web Forms 8 10 10
Text 30 50 70
Textarea 10 20 20
Number 30 50 70
Email 30 50 70
Date 30 50 70
Decimal 30 50 70
Mobile 30 50 70
API 10 20 20
File 10 10 10
Radio 20 40 60
Checkbox 20 40 60
Select 20 40 60
Nested Level 2 2 2
Section 50 80 100
Plan details
No. of Agents 1 1 1
Source code

Down Arrow

Funksjoner

Ingen serveradministrasjon

Faveos skybaserte arkitektur tar seg av alle serverrelaterte oppgaver, og sikrer sømløs ytelse og optimal oppetid for brukerstøtten din. Med serveradministrasjon lett tilgjengelig kan du omdirigere verdifulle ressurser mot dine kjerneforretningsmål.

Ingen minimal agentforpliktelse

Med vår fleksible tilnærming har du friheten til å velge bare én agent, slik at du kan minimere kostnadene samtidig som du nyter godt av fordelene med et robust kundesupportsystem. Du kan skalere antallet agenter opp eller ned etter hvert som bedriften vokser eller tilpasser seg endrede behov.

Banebrytende teknologi

Våre skyløsninger er omhyggelig utformet for å holde deg i forkant av innovasjon i den raske digitale verdenen. Omfavn kraften i sømløs integrasjon, uovertruffen skalerbarhet og uovertruffen sikkerhet for å forvandle kundeserviceopplevelsen din.

Robust sikkerhet

Beskytt dine verdifulle data med våre toppmoderne sikkerhetstiltak. Beskyttelse av dine data er vårt ansvar, og vi tar det på alvor. Vår urokkelige forpliktelse til å beskytte informasjonen din gir deg muligheten til å fokusere på det som virkelig betyr noe.

Skalerbarhet på forespørsel

Ingen flere maskinvarebegrensninger eller lange implementeringsprosesser. Med Faveos skymodell er det så enkelt som å skalere brukerstøtten din med noen få klikk. Fokuser på å levere eksepsjonelle kundeopplevelser, mens vi håndterer de tekniske detaljene i bakgrunnen.

Sømløs migrering

At Faveo Helpdesk, we understand that migrating your support system to a new platform can be a daunting task. That’s why we’ve made Seamless Migration a top priority to ensure a hassle-free transition for your business.

For spørsmål eller for å lære mer om hvordan Faveo Cloud kan være til fordel for bedriften din

Hva gjør Faveo Helpdesk til et smartere valg?

Hva er faktureringsperioden?

Alle planer faktureres månedlig.

Du kan når som helst kansellere abonnementet ditt og fortsette å ha tilgang til arbeidsområdet ditt resten av faktureringsmåneden.

Vi garanterer 99,9 % månedlig oppetid

Alle abonnementer leveres med et gratis SSL-sertifikat fra Let’s Encrypt. Hvis du ønsker å installere et tredjeparts betalt SSL-sertifikat, må du kontakte supportteamet vårt, så installerer vi det for deg.

Vi sikkerhetskopierer dataene daglig én gang om dagen og lagrer sikkerhetskopierte data i opptil 7 dager.

Ja, vi godtar bankoverføringer. Merk at bankoverføringer er den tregeste betalingsmåten, og det kan ta opptil 1 til 7 dager å klarere. Hvis du ønsker umiddelbar tilgang til Faveo, anbefaler vi at du bruker den elektroniske betalingsmåten som er tilgjengelig på nettstedet vårt.

For spørsmål og støtte, vennligst send oss en e-post på support@faveohelpdesk.com

Serverne er driftet i San Francisco, USA

Du får kun tilgang til Faveo-applikasjonen som kjører på serveren. Serverne administreres av oss. Du vil ikke få tilgang til root-/cPanel-/WHM-panelet.

Ja absolutt, du kan kjøpe en egenhostet lisens, og vi kan hjelpe deg med å migrere dataene dine til serveren din.

Utforsk en fullfunksjonell online demonstrasjon