خطط Faveo Cloud والأسعار

اشترِ الخطة السنوية ووفر حتى 20%

Helpdesk
Service Desk

Helpdesk

Monthly Annually

* Billed Annually

Startup

Essential features for small teams starting with Helpdesk

₹770.67
₹847.74

₹693.60
₹847.74

Per Agent /month

Order Now

Omni Channel Integration
Dynamic Ticket Form Management
SLA Process Management
SLA reminder & escalation
Workflow & Approval Workflow Management
Workflow Automation
Collision Detection
In-Depth Reports
Canned Response
Average handling Time
Custom Reports and Dashboards

SME

Extended features for growing support teams

₹1,198.82
₹1,318.70

₹1,078.94
₹1,318.70

Per Agent /month

Order Now

All the Features in Startup
LDAP
Azure Active Directory
Round-Robin routing
Skill-based routing
CSS customization

Enterprise

Full control and customization for large, complex support needs

₹1,626.97
₹1,789.67

₹1,464.27
₹1,789.67

Per Agent /month

Order Now

All the Features in SME
Ad Hoc Approval
Department Status Link
Custom Js

*GST Extra

Compare All Features

	Startup	SME	Enterprise

Ticket Management
Email ticketing i This refers to email-based support ticketing.
Automatic email notifications i Automatic email notifications.
Merge tickets
Ticket activities
Set priority
Set status
Outbound email
Multiple shared inboxes
In-app smart notifications
Clone tickets
Time tracking
Ticket templates
Annotated image attachments
Standard CSAT surveys
Custom form field
Customizable CSAT surveys
Agent Productivity
Internal notes in tickets
Labels & Tags
Filtered search
Add reminders on to-dos
Canned Responses
CSAT Surveys
Execution Logs
Time Tracking
Custom Agent Dashboard
Priority Matrix
Agent Access Permissions
Workflow Automation
Workflow Automator
Automations that run on ticket creation
Event-triggered workflow automations
CRT Workflow
Round robin ticket assignment
Load balanced ticket assignment
Skill based ticket assignment
Approval Workflows
Webhooks
Listeners
Business Rules
SLA Management
Business rules management through SLAs
SLA reminders
Escalation emails for SLA violation
Multiple SLA policies
Product, group and company level SLAs
Knowledge Base
Knowledge base
Private knowledge base
Interlinking articles
Advanced article filtering
Article versioning
Help Widget
Embeddable contact form
Embeddable solution articles
Appearance customization
Omni Channel Support
Facebook channel
WhatsApp Business
Twitter
Line
Instagram
Telephony Service
3CX integration
Chat
SMS
Single sign-on (SSO)
Azure Active Directory
Ldap
oAuth
SAML
Collaboration
Team ownership of tickets
Parent-child ticketing
Ad Hoc Approval
Collaborators
Reporting and Analytics
Default dashboard
Ticket volume trends
Helpdesk in-depth report
Export reports
Agent and group performance
Satisfaction survey report
Ticket drill down in reports
Performance distribution
Top customer analysis
Custom reports
Text widgets and widget styling
Team Dashboards
Data export
Ticket Forms
Custom status
Custom ticket fields
Dependent fields in ticket forms
Department Status Link
Dynamic ticket forms
Global Support
Dynamic email notifications
Multiple time zones
Multiple business hours
Customer Management
Contact and organisation fields
Custom contact and company fields
Link multiple organisations to a single contact
Identify contacts using external ID
Task & Project Management
To-dos
Add reminders on to-dos
Task Management
Custom Task Types
Platform
Faveo for Android
Faveo for iOS
API Access
Customer Support
Documentation
20/7 Email Support
20/7 Phone Support
20/7 Chat Support
Security and Controls
Data Center Location
GDPR
Single Sign on
Multiple Portal Languages
Access Controls
Audit Logs
Customization
Client Portal Customization
API access
Custom domain mapping
CSS customization
Extendable API
Custom Language
Custom Js
Elea AI
Ticket summary
Convert tickets to KB articles
AI powered replies
Sentiment Analysis & Prioritization
Multi-Language Support
Third party integrations
Lime Survey
Cisco Smart Bonding
Slack
Remote Desktop
Security & Privacy
Two-factor authentication (2FA)
Faveo Redaction
Attachment Scanner
Form Builder - Custom Fields
Web Forms	8	10	10
Text	30	50	70
Textarea	10	20	20
Number	30	50	70
Email	30	50	70
Date	30	50	70
Decimal	30	50	70
Mobile	30	50	70
API	10	20	20
File	10	10	10
Radio	20	40	60
Checkbox	20	40	60
Select	20	40	60
Nested Level	2	2	3
Section	50	80	100
Plan details
No. of Agents	1	1	1
Source code

Service Desk

Monthly Annually

* Billed Annually

Startup

Essential features for small teams starting with Helpdesk

₹1,541.34
₹1,695.47

₹1,387.21
₹1,695.47

Per Agent /month

Order Now

All the features in HelpDesk
Asset Management
Problem Management
Change Management
Release Management
Contract Management

SME

Extended features for growing support teams

₹2,568.90
₹2,825.79

₹2,312.01
₹2,825.79

Per Agent /month

Order Now

All the Features in Startup
LDAP
Azure Active Directory
Round-Robin routing
Skill-based routing
CSS customization

Enterprise

Full control and customization for large, complex support needs

₹3,425.20
₹3,767.72

₹3,082.68
₹3,767.72

Per Agent /month

Order Now

All the Features in SME
Ad Hoc Approval
Department Status Link
Custom Js

*GST Extra

Compare All Features

	Startup	SME	Enterprise

Ticket Management
Email ticketing i This refers to email-based support ticketing.
Automatic email notifications i Automatic email notifications.
Merge tickets
Ticket activities
Set priority
Set status
Outbound email
Multiple shared inboxes
In-app smart notifications
Clone tickets
Time tracking
Ticket templates
Annotated image attachments
Standard CSAT surveys
Custom form field
Customizable CSAT surveys
Agent Productivity
Internal notes in tickets
Labels & Tags
Filtered search
Canned Responses
CSAT Surveys
Execution Logs
Time Tracking
Custom Agent Dashboard
Priority Matrix
Agent Access Permissions
Workflow Automation
Workflow Automator
Automations that run on ticket creation
Event-triggered workflow automations
CRT Workflow
Round robin ticket assignment
Load balanced ticket assignment
Skill based ticket assignment
Approval Workflows
Webhooks
Listeners
Business Rules
SLA Management
Business rules management through SLAs
SLA reminders
Escalation emails for SLA violation
Multiple SLA policies
Product, group and company level SLAs
Knowledge Base
Knowledge base
Private knowledge base
Interlinking articles
Advanced article filtering
Article versioning
Help Widget
Embeddable contact form
Embeddable solution articles
Appearance customization
Omni Channel Support
Facebook channel
WhatsApp Business
Twitter
Line
Instagram
Telephony Service
3CX integration
Chat
SMS
Single sign-on (SSO)
Azure Active Directory
Ldap
oAuth
SAML
Collaboration
Team ownership of tickets
Parent-child ticketing
Ad Hoc Approval
Collaborators
Reporting and Analytics
Default dashboard
Ticket volume trends
Helpdesk in-depth report
Export reports
Agent and group performance
Satisfaction survey report
Ticket drill down in reports
Performance distribution
Top customer analysis
Custom reports
Text widgets and widget styling
Team Dashboards
Data export
Problem Reports
Change Reports
Release Reports
Asset Reports
Contract Report
Ticket Forms
Custom status
Custom ticket fields
Dependent fields in ticket forms
Department Status Link
Dynamic ticket forms
Global Support
Dynamic email notifications
Multiple time zones
Multiple business hours
Customer Management
Contact and organisation fields
Custom contact and company fields
Link multiple organisations to a single contact
Identify contacts using external ID
Change Management
Audit log
See changes through, from planning to rollout
Simplify CAB
Change Workflows
Change Listeners
IT Service Management (ITSM)
Knowledge Management
Incident Management
SLA Policy
Request Management
Problem Management
Release Management
Change Management
Request for Change
IT Asset Management (ITAM)
IT Inventory Management
Network Discovery for Assets
Asset Lifecycle Management
Purchase Order Management
Asset Relationship Mapping
Software Asset Management
QR and Asset Barcode Scanner
Contract Management
Task & Project Management
To-dos
Add reminders on to-dos
Task Management
Custom Task Types
Platform
Faveo for Android
Faveo for iOS
API Access
Customer Support
Documentation
20/7 Email Support
20/7 Phone Support
20/7 Chat Support
Security and Controls
Data Center Location
GDPR
Single Sign on
Multiple Portal Languages
Access Controls
Audit Logs
Customization
Client Portal Customization
API access
Custom domain mapping
CSS customization
Extendable API
Custom Language
Custom Js
Elea AI
Ticket summary
Convert tickets to KB articles
AI powered replies
Sentiment Analysis & Prioritization
Multi-Language Support
Third party integrations
Lime Survey
Cisco Smart Bonding
Slack
Remote Desktop
Security & Privacy
Two-factor authentication (2FA)
Faveo Redaction
Attachment Scanner
Form Builder - Custom Fields
Web Forms	8	10	10
Text	30	50	70
Textarea	10	20	20
Number	30	50	70
Email	30	50	70
Date	30	50	70
Decimal	30	50	70
Mobile	30	50	70
API	10	20	20
File	10	10	10
Radio	20	40	60
Checkbox	20	40	60
Select	20	40	60
Nested Level	2	2	2
Section	50	80	100
Plan details
No. of Agents	1	1	1
Source code

سمات

لا يوجد إدارة للخادم

تتولى بنية Faveo السحابية جميع المهام المتعلقة بالخادم، مما يضمن أداءً سلسًا ووقت تشغيل مثاليًا لمركز الدعم الفني لديك. مع إعفاءك من إدارة الخادم، يمكنك توجيه مواردك القيّمة نحو أهداف عملك الأساسية.

لا يوجد التزام أدنى من الوكيل

بفضل نهجنا المرن، لديك حرية اختيار وكيل واحد فقط، مما يتيح لك تقليل التكاليف مع الاستمرار في الاستمتاع بالمزايا الكاملة لنظام دعم العملاء القوي. يمكنك زيادة عدد الوكلاء لديك أو تقليله حسب نمو عملك أو تكيفه مع المتطلبات المتغيرة.

التكنولوجيا المتطورة

حلولنا السحابية مصممة بعناية فائقة لتبقيك في طليعة الابتكار في عالمنا الرقمي المتسارع. استفد من قوة التكامل السلس، وقابلية التوسع الفريدة، والأمان الذي لا مثيل له، لترتقي بتجربة خدمة العملاء لديك.

أمان قوي

احمِ بياناتك القيّمة بإجراءاتنا الأمنية المتطورة. حماية بياناتك مسؤوليتنا، ونأخذها على محمل الجد. التزامنا الراسخ بحماية معلوماتك يُمكّنك من التركيز على ما يهمك حقًا.

قابلية التوسع عند الطلب

لا مزيد من قيود الأجهزة أو عمليات التنفيذ المطولة. مع نموذج Faveo السحابي، أصبح توسيع نطاق خدمة الدعم الفني لديك سهلاً ببضع نقرات. ركّز على تقديم تجارب عملاء استثنائية، بينما نتولى نحن معالجة التفاصيل التقنية المعقدة في الخلفية.

الهجرة السلسة

في Faveo Helpdesk، ندرك أن نقل نظام الدعم الخاص بك إلى منصة جديدة قد يكون مهمة شاقة. لذلك، جعلنا النقل السلس أولوية قصوى لضمان انتقال سلس لأعمالك.

لأي استفسارات أو لمعرفة المزيد حول كيفية استفادة عملك من Faveo Cloud

اتصل بنا

العرض التوضيحي عبر الإنترنت

خطط Faveo Cloud والأسعار

Helpdesk

Service Desk

Helpdesk

* Billed Annually

Startup

₹770.67 ₹847.74

₹693.60 ₹847.74

Per Agent /month

SME

₹1,198.82 ₹1,318.70

₹1,078.94 ₹1,318.70

Per Agent /month

Enterprise

₹1,626.97 ₹1,789.67

₹1,464.27 ₹1,789.67

Per Agent /month

Compare All Features

Service Desk

* Billed Annually

Startup

₹1,541.34 ₹1,695.47

₹1,387.21 ₹1,695.47

Per Agent /month

SME

₹2,568.90 ₹2,825.79

₹2,312.01 ₹2,825.79

Per Agent /month

Enterprise

₹3,425.20 ₹3,767.72

₹3,082.68 ₹3,767.72

Per Agent /month

Compare All Features

سمات

لا يوجد إدارة للخادم

لا يوجد التزام أدنى من الوكيل

التكنولوجيا المتطورة

أمان قوي

قابلية التوسع عند الطلب

الهجرة السلسة

ما الذي يجعل من Faveo Helpdesk خيارًا أكثر ذكاءً؟

₹770.67
₹847.74

₹693.60
₹847.74

₹1,198.82
₹1,318.70

₹1,078.94
₹1,318.70

₹1,626.97
₹1,789.67

₹1,464.27
₹1,789.67

₹1,541.34
₹1,695.47

₹1,387.21
₹1,695.47

₹2,568.90
₹2,825.79

₹2,312.01
₹2,825.79

₹3,425.20
₹3,767.72

₹3,082.68
₹3,767.72