خطط Faveo Cloud والأسعار
اشترِ الخطة السنوية ووفر حتى 20%
Monthly
Yearly
Most Popular
Helpdesk Enterprise (Cloud)
Full control and customization for large, complex support needs
$0.00
Buy Now- Ad Hoc Approval Add flexible approval steps on the fly for urgent or exception-based requests.
- AI-Powered Chatbot Deliver instant, intelligent responses with an AI-driven chatbot.
- Custom JS Extend and personalize your helpdesk behavior using custom JavaScript scripts.
- Department Status Link Share live ticket status updates for specific departments with stakeholders.
- Elea AI Automate support tasks and enhance efficiency with Elea AI
- Enterprise Support Get priority enterprise-level assistance and resolution.
- Attachment Scanner Automatically scan ticket attachments for viruses or malicious content to ensure system safety.
- Auto Ticket Assignment Automatically assign tickets to the right agents based on predefined rules.
- Average Handling Time Track and optimize how long it takes to resolve customer issues on average.
- Canned Response Save time with pre-defined responses for frequently asked customer queries.
- Custom Reports and Dashboards Build personalized dashboards and reports to monitor KPIs and service performance.
- Dynamic Ticket Form Management Customize ticket forms dynamically based on issue type or department to capture relevant information efficiently.
- In-Depth Reports Gain insights into performance metrics and team productivity through advanced reporting.
- SLA Process Management Define and track Service Level Agreements (SLAs) to ensure timely ticket resolution and compliance.
- SLA Reminder & Escalation Get automatic reminders and escalate tickets when SLAs are about to breach or have been breached.
- WhatsApp Channel Integration Engage customers directly through WhatsApp within the helpdesk.
- Workflow & Approval Workflow Management Automate and streamline approvals and workflows effortlessly.
- Workflow Automation Eliminate repetitive manual tasks by setting triggers and automated actions for ticket management.
- CSS Customization Customize the look and feel of your helpdesk portal to match your brand identity.
- LDAP Integrate with LDAP for centralized user authentication and management.
- Microsoft Entra ID Enable secure single sign-on with Microsoft Entra ID integration.
- Omni Channel Integration Manage customer interactions from email, chat, phone, and social media — all in one place.
- Round-Robin Routing Distribute incoming tickets evenly among available agents to balance workload.
- Skill-based Routing Automatically assign tickets to agents based on their expertise or department.
Helpdesk Startup (Cloud)
Essential features for small teams starting with Helpdesk
$8.00
$10.00
Per Month for 1 Agent
Buy Now- Attachment Scanner Automatically scan ticket attachments for viruses or malicious content to ensure system safety.
- Auto Ticket Assignment Automatically assign tickets to the right agents based on predefined rules.
- Average Handling Time Track and optimize how long it takes to resolve customer issues on average.
- Canned Response Save time with pre-defined responses for frequently asked customer queries.
- Custom Reports and Dashboards Build personalized dashboards and reports to monitor KPIs and service performance.
- Dynamic Ticket Form Management Customize ticket forms dynamically based on issue type or department to capture relevant information efficiently.
- In-Depth Reports Gain insights into performance metrics and team productivity through advanced reporting.
- SLA Process Management Define and track Service Level Agreements (SLAs) to ensure timely ticket resolution and compliance.
- SLA Reminder & Escalation Get automatic reminders and escalate tickets when SLAs are about to breach or have been breached.
- WhatsApp Channel Integration Engage customers directly through WhatsApp within the helpdesk.
- Workflow & Approval Workflow Management Automate and streamline approvals and workflows effortlessly.
- Workflow Automation Eliminate repetitive manual tasks by setting triggers and automated actions for ticket management.
Helpdesk SME (Cloud)
Extended features for growing support teams
$13.50
$15.00
Per Month for 1 Agent
Buy Now- CSS Customization Customize the look and feel of your helpdesk portal to match your brand identity.
- LDAP Integrate with LDAP for centralized user authentication and management.
- Microsoft Entra ID Enable secure single sign-on with Microsoft Entra ID integration.
- Omni Channel Integration Manage customer interactions from email, chat, phone, and social media — all in one place.
- Round-Robin Routing Distribute incoming tickets evenly among available agents to balance workload.
- Skill-based Routing Automatically assign tickets to agents based on their expertise or department.
Most Popular
Helpdesk Enterprise (Cloud)
Full control and customization for large, complex support needs
$18.90
$21.00
Per Month for 1 Agent
Buy Now- Ad Hoc Approval Add flexible approval steps on the fly for urgent or exception-based requests.
- AI-Powered Chatbot Deliver instant, intelligent responses with an AI-driven chatbot.
- Custom JS Extend and personalize your helpdesk behavior using custom JavaScript scripts.
- Department Status Link Share live ticket status updates for specific departments with stakeholders.
- Elea AI Automate support tasks and enhance efficiency with Elea AI
- Enterprise Support Get priority enterprise-level assistance and resolution.
Helpdesk Startup (Cloud)
Essential features for small teams starting with Helpdesk
$97.20
$108.00
Per Month for 1 Agent
Buy Now- Attachment Scanner Automatically scan ticket attachments for viruses or malicious content to ensure system safety.
- Auto Ticket Assignment Automatically assign tickets to the right agents based on predefined rules.
- Average Handling Time Track and optimize how long it takes to resolve customer issues on average.
- Canned Response Save time with pre-defined responses for frequently asked customer queries.
- Custom Reports and Dashboards Build personalized dashboards and reports to monitor KPIs and service performance.
- Dynamic Ticket Form Management Customize ticket forms dynamically based on issue type or department to capture relevant information efficiently.
- In-Depth Reports Gain insights into performance metrics and team productivity through advanced reporting.
- SLA Process Management Define and track Service Level Agreements (SLAs) to ensure timely ticket resolution and compliance.
- SLA Reminder & Escalation Get automatic reminders and escalate tickets when SLAs are about to breach or have been breached.
- WhatsApp Channel Integration Engage customers directly through WhatsApp within the helpdesk.
- Workflow & Approval Workflow Management Automate and streamline approvals and workflows effortlessly.
- Workflow Automation Eliminate repetitive manual tasks by setting triggers and automated actions for ticket management.
Helpdesk SME (Cloud)
Extended features for growing support teams
$151.20
$168.00
Per Month for 1 Agent
Buy Now- CSS Customization Customize the look and feel of your helpdesk portal to match your brand identity.
- LDAP Integrate with LDAP for centralized user authentication and management.
- Microsoft Entra ID Enable secure single sign-on with Microsoft Entra ID integration.
- Omni Channel Integration Manage customer interactions from email, chat, phone, and social media — all in one place.
- Round-Robin Routing Distribute incoming tickets evenly among available agents to balance workload.
- Skill-based Routing Automatically assign tickets to agents based on their expertise or department.
Most Popular
Helpdesk Enterprise (Cloud)
Full control and customization for large, complex support needs
$205.20
$228.00
Per Month for 1 Agent
Buy Now- Ad Hoc Approval Add flexible approval steps on the fly for urgent or exception-based requests.
- AI-Powered Chatbot Deliver instant, intelligent responses with an AI-driven chatbot.
- Custom JS Extend and personalize your helpdesk behavior using custom JavaScript scripts.
- Department Status Link Share live ticket status updates for specific departments with stakeholders.
- Elea AI Automate support tasks and enhance efficiency with Elea AI
- Enterprise Support Get priority enterprise-level assistance and resolution.
*GST Extra
Compare All Features
Monthly
Yearly
Most Popular
ServiceDesk Enterprise (Cloud)
Full control and customization for large, complex support needs
$0.00
Buy Now- Ad Hoc Approval Add flexible approval steps on the fly for urgent or exception-based requests.
- Department Status Link Share live ticket status updates for specific departments with stakeholders.
- Custom JS Extend and personalize your helpdesk behavior using custom JavaScript scripts.
- Elea AI Automate support tasks and enhance efficiency with Elea AI
- AI-Powered Chatbot Deliver instant, intelligent responses with an AI-driven chatbot.
- Enterprise Support Get priority enterprise-level assistance and resolution.
- WhatsApp Channel Integration Engage customers directly through WhatsApp within the helpdesk.
- Attachment Scanner Automatically scan ticket attachments for viruses or malicious content to ensure system safety.
- Dynamic Ticket Form Management Customize ticket forms dynamically based on issue type or department to capture relevant information efficiently.
- SLA Process Management Define and track Service Level Agreements (SLAs) to ensure timely ticket resolution and compliance.
- SLA Reminder & Escalation Get automatic reminders and escalate tickets when SLAs are about to breach or have been breached.
- Workflow & Approval Workflow Management Automate and streamline approvals and workflows effortlessly.
- Workflow Automation Eliminate repetitive manual tasks by setting triggers and automated actions for ticket management.
- In-Depth Reports Gain insights into performance metrics and team productivity through advanced reporting.
- Canned Response Save time with pre-defined responses for frequently asked customer queries.
- Average Handling Time Track and optimize how long it takes to resolve customer issues on average.
- Custom Reports and Dashboards Build personalized dashboards and reports to monitor KPIs and service performance.
- Auto ticket assignment Distribute tickets automatically to the right agents in real time.
- Asset Management Track and manage IT assets across their lifecycle from a single platform.
- Problem Management Identify recurring issues and create root-cause records to prevent future incidents.
- Change Management Streamline change requests and approvals to minimize service disruptions.
- Release Management Plan, schedule, and control software or infrastructure releases efficiently.
- Contract Management Manage vendor and service contracts with reminders and compliance tracking.
- Omni Channel Integration Manage customer interactions from email, chat, phone, and social media — all in one place.
- LDAP Integrate with LDAP for centralized user authentication and management.
- Microsoft Entra ID Enable secure single sign-on with Microsoft Entra ID integration.
- Round-Robin Routing Distribute incoming tickets evenly among available agents to balance workload.
- Skill-based Routing Automatically assign tickets to agents based on their expertise or department.
- CSS Customization Customize the look and feel of your helpdesk portal to match your brand identity.
- Remote Desktop integration Troubleshoot issues remotely with secure desktop access.
ServiceDesk Startup (Cloud)
Essential features for small teams starting with Helpdesk
$18.00
$20.00
Per Month for 1 Agent
Buy Now- WhatsApp Channel Integration Engage customers directly through WhatsApp within the helpdesk.
- Attachment Scanner Automatically scan ticket attachments for viruses or malicious content to ensure system safety.
- Dynamic Ticket Form Management Customize ticket forms dynamically based on issue type or department to capture relevant information efficiently.
- SLA Process Management Define and track Service Level Agreements (SLAs) to ensure timely ticket resolution and compliance.
- SLA Reminder & Escalation Get automatic reminders and escalate tickets when SLAs are about to breach or have been breached.
- Workflow & Approval Workflow Management Automate and streamline approvals and workflows effortlessly.
- Workflow Automation Eliminate repetitive manual tasks by setting triggers and automated actions for ticket management.
- In-Depth Reports Gain insights into performance metrics and team productivity through advanced reporting.
- Canned Response Save time with pre-defined responses for frequently asked customer queries.
- Average Handling Time Track and optimize how long it takes to resolve customer issues on average.
- Custom Reports and Dashboards Build personalized dashboards and reports to monitor KPIs and service performance.
- Auto ticket assignment Distribute tickets automatically to the right agents in real time.
- Asset Management Track and manage IT assets across their lifecycle from a single platform.
- Problem Management Identify recurring issues and create root-cause records to prevent future incidents.
- Change Management Streamline change requests and approvals to minimize service disruptions.
- Release Management Plan, schedule, and control software or infrastructure releases efficiently.
- Contract Management Manage vendor and service contracts with reminders and compliance tracking.
ServiceDesk SME (Cloud)
Extended features for growing support teams
$29.70
$33.00
Per Month for 1 Agent
Buy Now- Omni Channel Integration Manage customer interactions from email, chat, phone, and social media — all in one place.
- LDAP Integrate with LDAP for centralized user authentication and management.
- Microsoft Entra ID Enable secure single sign-on with Microsoft Entra ID integration.
- Round-Robin Routing Distribute incoming tickets evenly among available agents to balance workload.
- Skill-based Routing Automatically assign tickets to agents based on their expertise or department.
- CSS Customization Customize the look and feel of your helpdesk portal to match your brand identity.
- Remote Desktop integration Troubleshoot issues remotely with secure desktop access.
Most Popular
ServiceDesk Enterprise (Cloud)
Full control and customization for large, complex support needs
$39.60
$44.00
Per Month for 1 Agent
Buy Now- Ad Hoc Approval Add flexible approval steps on the fly for urgent or exception-based requests.
- Department Status Link Share live ticket status updates for specific departments with stakeholders.
- Custom JS Extend and personalize your helpdesk behavior using custom JavaScript scripts.
- Elea AI Automate support tasks and enhance efficiency with Elea AI
- AI-Powered Chatbot Deliver instant, intelligent responses with an AI-driven chatbot.
- Enterprise Support Get priority enterprise-level assistance and resolution.
ServiceDesk Startup (Cloud)
Essential features for small teams starting with Helpdesk
$194.40
$216.00
Per Month for 1 Agent
Buy Now- WhatsApp Channel Integration Engage customers directly through WhatsApp within the helpdesk.
- Attachment Scanner Automatically scan ticket attachments for viruses or malicious content to ensure system safety.
- Dynamic Ticket Form Management Customize ticket forms dynamically based on issue type or department to capture relevant information efficiently.
- SLA Process Management Define and track Service Level Agreements (SLAs) to ensure timely ticket resolution and compliance.
- SLA Reminder & Escalation Get automatic reminders and escalate tickets when SLAs are about to breach or have been breached.
- Workflow & Approval Workflow Management Automate and streamline approvals and workflows effortlessly.
- Workflow Automation Eliminate repetitive manual tasks by setting triggers and automated actions for ticket management.
- In-Depth Reports Gain insights into performance metrics and team productivity through advanced reporting.
- Canned Response Save time with pre-defined responses for frequently asked customer queries.
- Average Handling Time Track and optimize how long it takes to resolve customer issues on average.
- Custom Reports and Dashboards Build personalized dashboards and reports to monitor KPIs and service performance.
- Auto ticket assignment Distribute tickets automatically to the right agents in real time.
- Asset Management Track and manage IT assets across their lifecycle from a single platform.
- Problem Management Identify recurring issues and create root-cause records to prevent future incidents.
- Change Management Streamline change requests and approvals to minimize service disruptions.
- Release Management Plan, schedule, and control software or infrastructure releases efficiently.
- Contract Management Manage vendor and service contracts with reminders and compliance tracking.
ServiceDesk SME (Cloud)
Extended features for growing support teams
$324.00
$360.00
Per Month for 1 Agent
Buy Now- Omni Channel Integration Manage customer interactions from email, chat, phone, and social media — all in one place.
- LDAP Integrate with LDAP for centralized user authentication and management.
- Microsoft Entra ID Enable secure single sign-on with Microsoft Entra ID integration.
- Round-Robin Routing Distribute incoming tickets evenly among available agents to balance workload.
- Skill-based Routing Automatically assign tickets to agents based on their expertise or department.
- CSS Customization Customize the look and feel of your helpdesk portal to match your brand identity.
- Remote Desktop integration Troubleshoot issues remotely with secure desktop access.
Most Popular
ServiceDesk Enterprise (Cloud)
Full control and customization for large, complex support needs
$432.00
$480.00
Per Month for 1 Agent
Buy Now- Ad Hoc Approval Add flexible approval steps on the fly for urgent or exception-based requests.
- Department Status Link Share live ticket status updates for specific departments with stakeholders.
- Custom JS Extend and personalize your helpdesk behavior using custom JavaScript scripts.
- Elea AI Automate support tasks and enhance efficiency with Elea AI
- AI-Powered Chatbot Deliver instant, intelligent responses with an AI-driven chatbot.
- Enterprise Support Get priority enterprise-level assistance and resolution.
*GST Extra
Compare All Features
