Piani e prezzi di Faveo Cloud

Acquista il piano annuale e risparmia fino al 20%

Monthly Annually

* Billed Annually

Startup

Essential features for small teams starting with Helpdesk

$9.00
$9.90

$8.10
$9.90

Per Agent /month

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  • Omni Channel Integration
  • Dynamic Ticket Form Management
  • SLA Process Management
  • SLA reminder & escalation
  • Workflow & Approval Workflow Management
  • Workflow Automation
  • Collision Detection
  • In-Depth Reports
  • Canned Response
  • Average handling Time
  • Custom Reports and Dashboards

SME

Extended features for growing support teams

$14.00
$15.40

$12.60
$15.40

Per Agent /month

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  • All the Features in Startup
  • LDAP
  • Azure Active Directory
  • Round-Robin routing
  • Skill-based routing
  • CSS customization

Enterprise

Full control and customization for large, complex support needs

$19.00
$20.90

$17.10
$20.90

Per Agent /month

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  • All the Features in SME
  • Ad Hoc Approval
  • Department Status Link
  • Custom Js

*GST Extra

Compare All Features

Startup
 SME
 Enterprise
Ticket Management
Email ticketing i This refers to email-based support ticketing.
Automatic email notifications i Automatic email notifications.
Merge tickets
Ticket activities
Set priority
Set status
Outbound email
Multiple shared inboxes
In-app smart notifications
Clone tickets
Time tracking
Ticket templates
Annotated image attachments
Standard CSAT surveys
Custom form field
Customizable CSAT surveys
Agent Productivity
Internal notes in tickets
Labels & Tags
Filtered search
Add reminders on to-dos
Canned Responses
CSAT Surveys
Execution Logs
Time Tracking
Custom Agent Dashboard
Priority Matrix
Agent Access Permissions
Workflow Automation
Workflow Automator
Automations that run on ticket creation
Event-triggered workflow automations
CRT Workflow
Round robin ticket assignment
Load balanced ticket assignment
Skill based ticket assignment
Approval Workflows
Webhooks
Listeners
Business Rules
SLA Management
Business rules management through SLAs
SLA reminders
Escalation emails for SLA violation
Multiple SLA policies
Product, group and company level SLAs
Knowledge Base
Knowledge base
Private knowledge base
Interlinking articles
Advanced article filtering
Article versioning
Help Widget
Embeddable contact form
Embeddable solution articles
Appearance customization
Omni Channel Support
Facebook channel
WhatsApp Business
Twitter
Line
Instagram
Telephony Service
3CX integration
Chat
SMS
Single sign-on (SSO)
Azure Active Directory
Ldap
oAuth
SAML
Collaboration
Team ownership of tickets
Parent-child ticketing
Ad Hoc Approval
Collaborators
Reporting and Analytics
Default dashboard
Ticket volume trends
Helpdesk in-depth report
Export reports
Agent and group performance
Satisfaction survey report
Ticket drill down in reports
Performance distribution
Top customer analysis
Custom reports
Text widgets and widget styling
Team Dashboards
Data export
Ticket Forms
Custom status
Custom ticket fields
Dependent fields in ticket forms
Department Status Link
Dynamic ticket forms
Global Support
Dynamic email notifications
Multiple time zones
Multiple business hours
Customer Management
Contact and organisation fields
Custom contact and company fields
Link multiple organisations to a single contact
Identify contacts using external ID
Task & Project Management
To-dos
Add reminders on to-dos
Task Management
Custom Task Types
Platform
Faveo for Android
Faveo for iOS
API Access
Customer Support
Documentation
20/7 Email Support
20/7 Phone Support
20/7 Chat Support
Security and Controls
Data Center Location
GDPR
Single Sign on
Multiple Portal Languages
Access Controls
Audit Logs
Customization
Client Portal Customization
API access
Custom domain mapping
CSS customization
Extendable API
Custom Language
Custom Js
Elea AI
Ticket summary
Convert tickets to KB articles
AI powered replies
Sentiment Analysis & Prioritization
Multi-Language Support
Third party integrations
Lime Survey
Cisco Smart Bonding
Slack
Remote Desktop
Security & Privacy
Two-factor authentication (2FA)
Faveo Redaction
Attachment Scanner
Form Builder - Custom Fields
Web Forms 8 10 10
Text 30 50 70
Textarea 10 20 20
Number 30 50 70
Email 30 50 70
Date 30 50 70
Decimal 30 50 70
Mobile 30 50 70
API 10 20 20
File 10 10 10
Radio 20 40 60
Checkbox 20 40 60
Select 20 40 60
Nested Level 2 2 3
Section 50 80 100
Plan details
No. of Agents 1 1 1
Source code

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Monthly Annually

* Billed Annually

Startup

Essential features for small teams starting with Helpdesk

$18.00
$19.80

$16.20
$19.80

Per Agent /month

Order Now

  • All the features in HelpDesk
  • Asset Management
  • Problem Management
  • Change Management
  • Release Management
  • Contract Management

SME

Extended features for growing support teams

$30.00
$33.00

$27.00
$33.00

Per Agent /month

Order Now

  • All the Features in Startup
  • LDAP
  • Azure Active Directory
  • Round-Robin routing
  • Skill-based routing
  • CSS customization

Enterprise

Full control and customization for large, complex support needs

$40.00
$44.00

$36.00
$44.00

Per Agent /month

Order Now

  • All the Features in SME
  • Ad Hoc Approval
  • Department Status Link
  • Custom Js

*GST Extra

Compare All Features

Startup
 SME
 Enterprise
Ticket Management
Email ticketing i This refers to email-based support ticketing.
Automatic email notifications i Automatic email notifications.
Merge tickets
Ticket activities
Set priority
Set status
Outbound email
Multiple shared inboxes
In-app smart notifications
Clone tickets
Time tracking
Ticket templates
Annotated image attachments
Standard CSAT surveys
Custom form field
Customizable CSAT surveys
Agent Productivity
Internal notes in tickets
Labels & Tags
Filtered search
Canned Responses
CSAT Surveys
Execution Logs
Time Tracking
Custom Agent Dashboard
Priority Matrix
Agent Access Permissions
Workflow Automation
Workflow Automator
Automations that run on ticket creation
Event-triggered workflow automations
CRT Workflow
Round robin ticket assignment
Load balanced ticket assignment
Skill based ticket assignment
Approval Workflows
Webhooks
Listeners
Business Rules
SLA Management
Business rules management through SLAs
SLA reminders
Escalation emails for SLA violation
Multiple SLA policies
Product, group and company level SLAs
Knowledge Base
Knowledge base
Private knowledge base
Interlinking articles
Advanced article filtering
Article versioning
Help Widget
Embeddable contact form
Embeddable solution articles
Appearance customization
Omni Channel Support
Facebook channel
WhatsApp Business
Twitter
Line
Instagram
Telephony Service
3CX integration
Chat
SMS
Single sign-on (SSO)
Azure Active Directory
Ldap
oAuth
SAML
Collaboration
Team ownership of tickets
Parent-child ticketing
Ad Hoc Approval
Collaborators
Reporting and Analytics
Default dashboard
Ticket volume trends
Helpdesk in-depth report
Export reports
Agent and group performance
Satisfaction survey report
Ticket drill down in reports
Performance distribution
Top customer analysis
Custom reports
Text widgets and widget styling
Team Dashboards
Data export
Problem Reports
Change Reports
Release Reports
Asset Reports
Contract Report
Ticket Forms
Custom status
Custom ticket fields
Dependent fields in ticket forms
Department Status Link
Dynamic ticket forms
Global Support
Dynamic email notifications
Multiple time zones
Multiple business hours
Customer Management
Contact and organisation fields
Custom contact and company fields
Link multiple organisations to a single contact
Identify contacts using external ID
Change Management
Audit log
See changes through, from planning to rollout
Simplify CAB
Change Workflows
Change Listeners
IT Service Management (ITSM)
Knowledge Management
Incident Management
SLA Policy
Request Management
Problem Management
Release Management
Change Management
Request for Change
IT Asset Management (ITAM)
IT Inventory Management
Network Discovery for Assets
Asset Lifecycle Management
Purchase Order Management
Asset Relationship Mapping
Software Asset Management
QR and Asset Barcode Scanner
Contract Management
Task & Project Management
To-dos
Add reminders on to-dos
Task Management
Custom Task Types
Platform
Faveo for Android
Faveo for iOS
API Access
Customer Support
Documentation
20/7 Email Support
20/7 Phone Support
20/7 Chat Support
Security and Controls
Data Center Location
GDPR
Single Sign on
Multiple Portal Languages
Access Controls
Audit Logs
Customization
Client Portal Customization
API access
Custom domain mapping
CSS customization
Extendable API
Custom Language
Custom Js
Elea AI
Ticket summary
Convert tickets to KB articles
AI powered replies
Sentiment Analysis & Prioritization
Multi-Language Support
Third party integrations
Lime Survey
Cisco Smart Bonding
Slack
Remote Desktop
Security & Privacy
Two-factor authentication (2FA)
Faveo Redaction
Attachment Scanner
Form Builder - Custom Fields
Web Forms 8 10 10
Text 30 50 70
Textarea 10 20 20
Number 30 50 70
Email 30 50 70
Date 30 50 70
Decimal 30 50 70
Mobile 30 50 70
API 10 20 20
File 10 10 10
Radio 20 40 60
Checkbox 20 40 60
Select 20 40 60
Nested Level 2 2 2
Section 50 80 100
Plan details
No. of Agents 1 1 1
Source code

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Caratteristiche

Nessuna gestione del server

L’architettura cloud di Faveo si occupa di tutte le attività relative al server, garantendo prestazioni impeccabili e tempi di attività ottimali per il tuo helpdesk. Liberandoti della gestione del server, puoi indirizzare risorse preziose verso i tuoi obiettivi aziendali principali.

Nessun impegno minimo da parte dell'agente

Grazie al nostro approccio flessibile, hai la libertà di optare per un solo agente, il che ti consente di ridurre al minimo i costi senza rinunciare a tutti i vantaggi di un solido sistema di assistenza clienti. Puoi aumentare o diminuire il numero di agenti man mano che la tua attività cresce o si adatta alle mutevoli esigenze.

Tecnologia all'avanguardia

Le nostre soluzioni cloud sono meticolosamente progettate per mantenerti all’avanguardia dell’innovazione in un mondo digitale in rapida evoluzione. Sfrutta la potenza di un’integrazione perfetta, una scalabilità senza pari e una sicurezza senza pari per trasformare la tua esperienza di servizio clienti.

Sicurezza robusta

Proteggi i tuoi dati preziosi con le nostre misure di sicurezza all’avanguardia. La protezione dei tuoi dati è una nostra responsabilità e la prendiamo sul serio. Il nostro impegno costante nella protezione delle tue informazioni ti consente di concentrarti su ciò che conta davvero.

Scalabilità su richiesta

Niente più vincoli hardware o lunghi processi di implementazione. Con il modello cloud di Faveo, scalare il tuo helpdesk è semplice come pochi clic. Concentrati sull’offrire esperienze clienti eccezionali, mentre noi ci occupiamo degli aspetti tecnici in background.

Migrazione senza soluzione di continuità

Noi di Faveo Helpdesk sappiamo che migrare il tuo sistema di supporto su una nuova piattaforma può essere un compito arduo. Ecco perché abbiamo dato priorità assoluta alla migrazione senza interruzioni, per garantire una transizione senza intoppi alla tua azienda.

Per qualsiasi domanda o per saperne di più su come Faveo Cloud può apportare benefici alla tua attività

Perché Faveo Helpdesk è una scelta più intelligente?

Qual è il periodo di fatturazione?

Tutti i piani vengono fatturati mensilmente.

Puoi annullare il tuo piano in qualsiasi momento e continuare ad accedere al tuo spazio di lavoro per il resto del mese di fatturazione.

Garantiamo un uptime mensile del 99,9%

Tutti i piani includono un certificato SSL gratuito di Let’s Encrypt. Se desideri installare un certificato SSL a pagamento di terze parti, contatta il nostro team di supporto e provvederemo noi a installarlo per te.

Eseguiamo il backup dei dati quotidianamente una volta al giorno e conserviamo i dati di backup fino a 7 giorni

Sì, accettiamo bonifici bancari. Tieni presente che i bonifici bancari sono il metodo di pagamento più lento e possono richiedere da 1 a 7 giorni per l’accredito. Se desideri un accesso immediato a Faveo, ti consigliamo di utilizzare il metodo di pagamento online disponibile sul nostro sito web.

Per domande e supporto inviaci un’e-mail a support@faveohelpdesk.com

I server sono ospitati a San Francisco, USA

Ti verrà fornito solo l’accesso all’applicazione Faveo in esecuzione sul server. I server sono gestiti da noi. Non ti verrà fornito l’accesso al pannello Root/cPanel/WHM.

Assolutamente sì, puoi acquistare una licenza self-hosted e noi possiamo aiutarti a migrare i tuoi dati sul tuo server.

Esplora una demo online completa