Planos e preços Faveo Cloud

Compre o plano anual e poupe até 20%

Monthly Annually

* Billed Annually

Startup

Essential features for small teams starting with Helpdesk

$9.00
$9.90

$8.10
$9.90

Per Agent /month

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  • Omni Channel Integration
  • Dynamic Ticket Form Management
  • SLA Process Management
  • SLA reminder & escalation
  • Workflow & Approval Workflow Management
  • Workflow Automation
  • Collision Detection
  • In-Depth Reports
  • Canned Response
  • Average handling Time
  • Custom Reports and Dashboards

SME

Extended features for growing support teams

$14.00
$15.40

$12.60
$15.40

Per Agent /month

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  • All the Features in Startup
  • LDAP
  • Azure Active Directory
  • Round-Robin routing
  • Skill-based routing
  • CSS customization

Enterprise

Full control and customization for large, complex support needs

$19.00
$20.90

$17.10
$20.90

Per Agent /month

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  • All the Features in SME
  • Ad Hoc Approval
  • Department Status Link
  • Custom Js

*GST Extra

Compare All Features

Startup
 SME
 Enterprise
Ticket Management
Email ticketing i This refers to email-based support ticketing.
Automatic email notifications i Automatic email notifications.
Merge tickets
Ticket activities
Set priority
Set status
Outbound email
Multiple shared inboxes
In-app smart notifications
Clone tickets
Time tracking
Ticket templates
Annotated image attachments
Standard CSAT surveys
Custom form field
Customizable CSAT surveys
Agent Productivity
Internal notes in tickets
Labels & Tags
Filtered search
Add reminders on to-dos
Canned Responses
CSAT Surveys
Execution Logs
Time Tracking
Custom Agent Dashboard
Priority Matrix
Agent Access Permissions
Workflow Automation
Workflow Automator
Automations that run on ticket creation
Event-triggered workflow automations
CRT Workflow
Round robin ticket assignment
Load balanced ticket assignment
Skill based ticket assignment
Approval Workflows
Webhooks
Listeners
Business Rules
SLA Management
Business rules management through SLAs
SLA reminders
Escalation emails for SLA violation
Multiple SLA policies
Product, group and company level SLAs
Knowledge Base
Knowledge base
Private knowledge base
Interlinking articles
Advanced article filtering
Article versioning
Help Widget
Embeddable contact form
Embeddable solution articles
Appearance customization
Omni Channel Support
Facebook channel
WhatsApp Business
Twitter
Line
Instagram
Telephony Service
3CX integration
Chat
SMS
Single sign-on (SSO)
Azure Active Directory
Ldap
oAuth
SAML
Collaboration
Team ownership of tickets
Parent-child ticketing
Ad Hoc Approval
Collaborators
Reporting and Analytics
Default dashboard
Ticket volume trends
Helpdesk in-depth report
Export reports
Agent and group performance
Satisfaction survey report
Ticket drill down in reports
Performance distribution
Top customer analysis
Custom reports
Text widgets and widget styling
Team Dashboards
Data export
Ticket Forms
Custom status
Custom ticket fields
Dependent fields in ticket forms
Department Status Link
Dynamic ticket forms
Global Support
Dynamic email notifications
Multiple time zones
Multiple business hours
Customer Management
Contact and organisation fields
Custom contact and company fields
Link multiple organisations to a single contact
Identify contacts using external ID
Task & Project Management
To-dos
Add reminders on to-dos
Task Management
Custom Task Types
Platform
Faveo for Android
Faveo for iOS
API Access
Customer Support
Documentation
20/7 Email Support
20/7 Phone Support
20/7 Chat Support
Security and Controls
Data Center Location
GDPR
Single Sign on
Multiple Portal Languages
Access Controls
Audit Logs
Customization
Client Portal Customization
API access
Custom domain mapping
CSS customization
Extendable API
Custom Language
Custom Js
Elea AI
Ticket summary
Convert tickets to KB articles
AI powered replies
Sentiment Analysis & Prioritization
Multi-Language Support
Third party integrations
Lime Survey
Cisco Smart Bonding
Slack
Remote Desktop
Security & Privacy
Two-factor authentication (2FA)
Faveo Redaction
Attachment Scanner
Form Builder - Custom Fields
Web Forms 8 10 10
Text 30 50 70
Textarea 10 20 20
Number 30 50 70
Email 30 50 70
Date 30 50 70
Decimal 30 50 70
Mobile 30 50 70
API 10 20 20
File 10 10 10
Radio 20 40 60
Checkbox 20 40 60
Select 20 40 60
Nested Level 2 2 3
Section 50 80 100
Plan details
No. of Agents 1 1 1
Source code

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Monthly Annually

* Billed Annually

Startup

Essential features for small teams starting with Helpdesk

$18.00
$19.80

$16.20
$19.80

Per Agent /month

Order Now

  • All the features in HelpDesk
  • Asset Management
  • Problem Management
  • Change Management
  • Release Management
  • Contract Management

SME

Extended features for growing support teams

$30.00
$33.00

$27.00
$33.00

Per Agent /month

Order Now

  • All the Features in Startup
  • LDAP
  • Azure Active Directory
  • Round-Robin routing
  • Skill-based routing
  • CSS customization

Enterprise

Full control and customization for large, complex support needs

$40.00
$44.00

$36.00
$44.00

Per Agent /month

Order Now

  • All the Features in SME
  • Ad Hoc Approval
  • Department Status Link
  • Custom Js

*GST Extra

Compare All Features

Startup
 SME
 Enterprise
Ticket Management
Email ticketing i This refers to email-based support ticketing.
Automatic email notifications i Automatic email notifications.
Merge tickets
Ticket activities
Set priority
Set status
Outbound email
Multiple shared inboxes
In-app smart notifications
Clone tickets
Time tracking
Ticket templates
Annotated image attachments
Standard CSAT surveys
Custom form field
Customizable CSAT surveys
Agent Productivity
Internal notes in tickets
Labels & Tags
Filtered search
Canned Responses
CSAT Surveys
Execution Logs
Time Tracking
Custom Agent Dashboard
Priority Matrix
Agent Access Permissions
Workflow Automation
Workflow Automator
Automations that run on ticket creation
Event-triggered workflow automations
CRT Workflow
Round robin ticket assignment
Load balanced ticket assignment
Skill based ticket assignment
Approval Workflows
Webhooks
Listeners
Business Rules
SLA Management
Business rules management through SLAs
SLA reminders
Escalation emails for SLA violation
Multiple SLA policies
Product, group and company level SLAs
Knowledge Base
Knowledge base
Private knowledge base
Interlinking articles
Advanced article filtering
Article versioning
Help Widget
Embeddable contact form
Embeddable solution articles
Appearance customization
Omni Channel Support
Facebook channel
WhatsApp Business
Twitter
Line
Instagram
Telephony Service
3CX integration
Chat
SMS
Single sign-on (SSO)
Azure Active Directory
Ldap
oAuth
SAML
Collaboration
Team ownership of tickets
Parent-child ticketing
Ad Hoc Approval
Collaborators
Reporting and Analytics
Default dashboard
Ticket volume trends
Helpdesk in-depth report
Export reports
Agent and group performance
Satisfaction survey report
Ticket drill down in reports
Performance distribution
Top customer analysis
Custom reports
Text widgets and widget styling
Team Dashboards
Data export
Problem Reports
Change Reports
Release Reports
Asset Reports
Contract Report
Ticket Forms
Custom status
Custom ticket fields
Dependent fields in ticket forms
Department Status Link
Dynamic ticket forms
Global Support
Dynamic email notifications
Multiple time zones
Multiple business hours
Customer Management
Contact and organisation fields
Custom contact and company fields
Link multiple organisations to a single contact
Identify contacts using external ID
Change Management
Audit log
See changes through, from planning to rollout
Simplify CAB
Change Workflows
Change Listeners
IT Service Management (ITSM)
Knowledge Management
Incident Management
SLA Policy
Request Management
Problem Management
Release Management
Change Management
Request for Change
IT Asset Management (ITAM)
IT Inventory Management
Network Discovery for Assets
Asset Lifecycle Management
Purchase Order Management
Asset Relationship Mapping
Software Asset Management
QR and Asset Barcode Scanner
Contract Management
Task & Project Management
To-dos
Add reminders on to-dos
Task Management
Custom Task Types
Platform
Faveo for Android
Faveo for iOS
API Access
Customer Support
Documentation
20/7 Email Support
20/7 Phone Support
20/7 Chat Support
Security and Controls
Data Center Location
GDPR
Single Sign on
Multiple Portal Languages
Access Controls
Audit Logs
Customization
Client Portal Customization
API access
Custom domain mapping
CSS customization
Extendable API
Custom Language
Custom Js
Elea AI
Ticket summary
Convert tickets to KB articles
AI powered replies
Sentiment Analysis & Prioritization
Multi-Language Support
Third party integrations
Lime Survey
Cisco Smart Bonding
Slack
Remote Desktop
Security & Privacy
Two-factor authentication (2FA)
Faveo Redaction
Attachment Scanner
Form Builder - Custom Fields
Web Forms 8 10 10
Text 30 50 70
Textarea 10 20 20
Number 30 50 70
Email 30 50 70
Date 30 50 70
Decimal 30 50 70
Mobile 30 50 70
API 10 20 20
File 10 10 10
Radio 20 40 60
Checkbox 20 40 60
Select 20 40 60
Nested Level 2 2 2
Section 50 80 100
Plan details
No. of Agents 1 1 1
Source code

Down Arrow

Funcionalidades

Sem gestão de servidor

A arquitetura cloud da Faveo trata de todas as tarefas relacionadas com o servidor, garantindo um desempenho impecável e um tempo de atividade ideal para o seu helpdesk. Sem a necessidade de gestão de servidores, pode redirecionar recursos valiosos para os seus principais objetivos de negócio.

Sem compromisso mínimo do agente

Com a nossa abordagem flexível, tem a liberdade de optar por apenas um agente, o que lhe permite minimizar os custos e ainda assim usufruir de todos os benefícios de um sistema de apoio ao cliente robusto. Pode aumentar ou diminuir a sua contagem de agentes à medida que o seu negócio cresce ou se adapta às exigências em constante mudança.

Tecnologia de ponta

As nossas soluções na cloud são meticulosamente elaboradas para o manter na vanguarda da inovação no acelerado mundo digital. Aproveite o poder da integração perfeita, da escalabilidade incomparável e da segurança incomparável para transformar a sua experiência de atendimento ao cliente.

Segurança Robusta

Proteja os seus dados valiosos com as nossas medidas de segurança de última geração. A proteção dos seus dados é da nossa responsabilidade e levamos isso a sério. O nosso compromisso inabalável com a proteção das suas informações permite-lhe concentrar-se no que realmente importa.

Escalabilidade sob demanda

Acabaram-se as restrições de hardware ou os longos processos de implementação. Com o modelo de cloud da Faveo, escalar o seu helpdesk é tão simples como alguns cliques. Concentre-se em proporcionar experiências excecionais ao cliente, enquanto cuidamos das complexidades técnicas em segundo plano.

Migração perfeita

No Faveo Helpdesk, compreendemos que migrar o seu sistema de suporte para uma nova plataforma pode ser uma tarefa desafiante. Por isso, damos prioridade à Migração Integrada para garantir uma transição tranquila para o seu negócio.

Para qualquer dúvida ou para saber mais sobre como o Faveo Cloud pode beneficiar o seu negócio

O que torna o Faveo Helpdesk uma escolha mais inteligente?

Qual é o período de cobrança?

Todos os planos são cobrados mensalmente.

Pode cancelar o seu plano a qualquer momento e continuar a aceder ao seu espaço de trabalho durante o resto do mês de faturação.

Garantimos 99,9% de disponibilidade mensal

Todos os planos incluem certificado SSL gratuito da Let’s Encrypt. Se quiser instalar um SSL pago de terceiros, contacte a nossa equipa de suporte e nós instalamo-lo para si.

Fazemos cópias de segurança dos dados diariamente uma vez por dia e armazenamos os dados de cópia de segurança até 7 dias

Sim, aceitamos transferências bancárias. Note que as transferências bancárias são o método de pagamento mais lento e podem demorar entre 1 a 7 dias a serem compensadas. Se desejar ter acesso instantâneo ao Faveo, recomendamos que utilize o método de pagamento online disponível no nosso website.

Para dúvidas e apoio, envie um e-mail para support@faveohelpdesk.com

Os servidores estão alojados em São Francisco, EUA

Apenas terá acesso ao aplicativo Faveo em execução no servidor. Os servidores são geridos por nós. O acesso root/cPanel/painel WHM não lhe será fornecido.

Sim, com certeza, pode adquirir uma licença de auto-hospedagem e nós podemos ajudá-lo a migrar os seus dados para o seu servidor.

Explore uma demonstração online completa