Faveo Cloud Plans & Pricing
Buy Annual plan and save up to 20%
Monthly
Yearly
Most Popular
Helpdesk Enterprise (Cloud)
Full control and customization for large, complex support needs
โน0.00
Buy Now- Ad Hoc Approval Add flexible approval steps on the fly for urgent or exception-based requests.
- AI-Powered Chatbot Deliver instant, intelligent responses with an AI-driven chatbot.
- Custom JS Extend and personalize your helpdesk behavior using custom JavaScript scripts.
- Department Status Link Share live ticket status updates for specific departments with stakeholders.
- Elea AI Automate support tasks and enhance efficiency with Elea AI
- Enterprise Support Get priority enterprise-level assistance and resolution.
- Attachment Scanner Automatically scan ticket attachments for viruses or malicious content to ensure system safety.
- Auto Ticket Assignment Automatically assign tickets to the right agents based on predefined rules.
- Average Handling Time Track and optimize how long it takes to resolve customer issues on average.
- Canned Response Save time with pre-defined responses for frequently asked customer queries.
- Custom Reports and Dashboards Build personalized dashboards and reports to monitor KPIs and service performance.
- Dynamic Ticket Form Management Customize ticket forms dynamically based on issue type or department to capture relevant information efficiently.
- In-Depth Reports Gain insights into performance metrics and team productivity through advanced reporting.
- SLA Process Management Define and track Service Level Agreements (SLAs) to ensure timely ticket resolution and compliance.
- SLA Reminder & Escalation Get automatic reminders and escalate tickets when SLAs are about to breach or have been breached.
- WhatsApp Channel Integration Engage customers directly through WhatsApp within the helpdesk.
- Workflow & Approval Workflow Management Automate and streamline approvals and workflows effortlessly.
- Workflow Automation Eliminate repetitive manual tasks by setting triggers and automated actions for ticket management.
- CSS Customization Customize the look and feel of your helpdesk portal to match your brand identity.
- LDAP Integrate with LDAP for centralized user authentication and management.
- Microsoft Entra ID Enable secure single sign-on with Microsoft Entra ID integration.
- Omni Channel Integration Manage customer interactions from email, chat, phone, and social media โ all in one place.
- Round-Robin Routing Distribute incoming tickets evenly among available agents to balance workload.
- Skill-based Routing Automatically assign tickets to agents based on their expertise or department.
Helpdesk Startup (Cloud)
Essential features for small teams starting with Helpdesk
โน763.20
โน848.00
Per Month for 1 Agent
Buy Now- Attachment Scanner Automatically scan ticket attachments for viruses or malicious content to ensure system safety.
- Auto Ticket Assignment Automatically assign tickets to the right agents based on predefined rules.
- Average Handling Time Track and optimize how long it takes to resolve customer issues on average.
- Canned Response Save time with pre-defined responses for frequently asked customer queries.
- Custom Reports and Dashboards Build personalized dashboards and reports to monitor KPIs and service performance.
- Dynamic Ticket Form Management Customize ticket forms dynamically based on issue type or department to capture relevant information efficiently.
- In-Depth Reports Gain insights into performance metrics and team productivity through advanced reporting.
- SLA Process Management Define and track Service Level Agreements (SLAs) to ensure timely ticket resolution and compliance.
- SLA Reminder & Escalation Get automatic reminders and escalate tickets when SLAs are about to breach or have been breached.
- WhatsApp Channel Integration Engage customers directly through WhatsApp within the helpdesk.
- Workflow & Approval Workflow Management Automate and streamline approvals and workflows effortlessly.
- Workflow Automation Eliminate repetitive manual tasks by setting triggers and automated actions for ticket management.
Helpdesk SME (Cloud)
Extended features for growing support teams
โน1,187.10
โน1,319.00
Per Month for 1 Agent
Buy Now- CSS Customization Customize the look and feel of your helpdesk portal to match your brand identity.
- LDAP Integrate with LDAP for centralized user authentication and management.
- Microsoft Entra ID Enable secure single sign-on with Microsoft Entra ID integration.
- Omni Channel Integration Manage customer interactions from email, chat, phone, and social media โ all in one place.
- Round-Robin Routing Distribute incoming tickets evenly among available agents to balance workload.
- Skill-based Routing Automatically assign tickets to agents based on their expertise or department.
Most Popular
Helpdesk Enterprise (Cloud)
Full control and customization for large, complex support needs
โน1,611.00
โน1,790.00
Per Month for 1 Agent
Buy Now- Ad Hoc Approval Add flexible approval steps on the fly for urgent or exception-based requests.
- AI-Powered Chatbot Deliver instant, intelligent responses with an AI-driven chatbot.
- Custom JS Extend and personalize your helpdesk behavior using custom JavaScript scripts.
- Department Status Link Share live ticket status updates for specific departments with stakeholders.
- Elea AI Automate support tasks and enhance efficiency with Elea AI
- Enterprise Support Get priority enterprise-level assistance and resolution.
Helpdesk Startup (Cloud)
Essential features for small teams starting with Helpdesk
โน8,326.80
โน9,252.00
Per Month for 1 Agent
Buy Now- Attachment Scanner Automatically scan ticket attachments for viruses or malicious content to ensure system safety.
- Auto Ticket Assignment Automatically assign tickets to the right agents based on predefined rules.
- Average Handling Time Track and optimize how long it takes to resolve customer issues on average.
- Canned Response Save time with pre-defined responses for frequently asked customer queries.
- Custom Reports and Dashboards Build personalized dashboards and reports to monitor KPIs and service performance.
- Dynamic Ticket Form Management Customize ticket forms dynamically based on issue type or department to capture relevant information efficiently.
- In-Depth Reports Gain insights into performance metrics and team productivity through advanced reporting.
- SLA Process Management Define and track Service Level Agreements (SLAs) to ensure timely ticket resolution and compliance.
- SLA Reminder & Escalation Get automatic reminders and escalate tickets when SLAs are about to breach or have been breached.
- WhatsApp Channel Integration Engage customers directly through WhatsApp within the helpdesk.
- Workflow & Approval Workflow Management Automate and streamline approvals and workflows effortlessly.
- Workflow Automation Eliminate repetitive manual tasks by setting triggers and automated actions for ticket management.
Helpdesk SME (Cloud)
Extended features for growing support teams
โน12,949.20
โน14,388.00
Per Month for 1 Agent
Buy Now- CSS Customization Customize the look and feel of your helpdesk portal to match your brand identity.
- LDAP Integrate with LDAP for centralized user authentication and management.
- Microsoft Entra ID Enable secure single sign-on with Microsoft Entra ID integration.
- Omni Channel Integration Manage customer interactions from email, chat, phone, and social media โ all in one place.
- Round-Robin Routing Distribute incoming tickets evenly among available agents to balance workload.
- Skill-based Routing Automatically assign tickets to agents based on their expertise or department.
Most Popular
Helpdesk Enterprise (Cloud)
Full control and customization for large, complex support needs
โน17,571.60
โน19,524.00
Per Month for 1 Agent
Buy Now- Ad Hoc Approval Add flexible approval steps on the fly for urgent or exception-based requests.
- AI-Powered Chatbot Deliver instant, intelligent responses with an AI-driven chatbot.
- Custom JS Extend and personalize your helpdesk behavior using custom JavaScript scripts.
- Department Status Link Share live ticket status updates for specific departments with stakeholders.
- Elea AI Automate support tasks and enhance efficiency with Elea AI
- Enterprise Support Get priority enterprise-level assistance and resolution.
*GST Extra
Compare All Features
Monthly
Yearly
Most Popular
ServiceDesk Enterprise (Cloud)
Full control and customization for large, complex support needs
โน0.00
Buy Now- Ad Hoc Approval Add flexible approval steps on the fly for urgent or exception-based requests.
- Department Status Link Share live ticket status updates for specific departments with stakeholders.
- Custom JS Extend and personalize your helpdesk behavior using custom JavaScript scripts.
- Elea AI Automate support tasks and enhance efficiency with Elea AI
- AI-Powered Chatbot Deliver instant, intelligent responses with an AI-driven chatbot.
- Enterprise Support Get priority enterprise-level assistance and resolution.
ServiceDesk Startup (Cloud)
Essential features for small teams starting with Helpdesk
โน0.00
Buy Now- WhatsApp Channel Integration Engage customers directly through WhatsApp within the helpdesk.
- Attachment Scanner Automatically scan ticket attachments for viruses or malicious content to ensure system safety.
- Dynamic Ticket Form Management Customize ticket forms dynamically based on issue type or department to capture relevant information efficiently.
- SLA Process Management Define and track Service Level Agreements (SLAs) to ensure timely ticket resolution and compliance.
- SLA Reminder & Escalation Get automatic reminders and escalate tickets when SLAs are about to breach or have been breached.
- Workflow & Approval Workflow Management Automate and streamline approvals and workflows effortlessly.
- Workflow Automation Eliminate repetitive manual tasks by setting triggers and automated actions for ticket management.
- In-Depth Reports Gain insights into performance metrics and team productivity through advanced reporting.
- Canned Response Save time with pre-defined responses for frequently asked customer queries.
- Average Handling Time Track and optimize how long it takes to resolve customer issues on average.
- Custom Reports and Dashboards Build personalized dashboards and reports to monitor KPIs and service performance.
- Auto ticket assignment Distribute tickets automatically to the right agents in real time.
- Asset Management Track and manage IT assets across their lifecycle from a single platform.
- Problem Management Identify recurring issues and create root-cause records to prevent future incidents.
- Change Management Streamline change requests and approvals to minimize service disruptions.
- Release Management Plan, schedule, and control software or infrastructure releases efficiently.
- Contract Management Manage vendor and service contracts with reminders and compliance tracking.
- Omni Channel Integration Manage customer interactions from email, chat, phone, and social media โ all in one place.
- LDAP Integrate with LDAP for centralized user authentication and management.
- Microsoft Entra ID Enable secure single sign-on with Microsoft Entra ID integration.
- Round-Robin Routing Distribute incoming tickets evenly among available agents to balance workload.
- Skill-based Routing Automatically assign tickets to agents based on their expertise or department.
- CSS Customization Customize the look and feel of your helpdesk portal to match your brand identity.
- Remote Desktop integration Troubleshoot issues remotely with secure desktop access.
ServiceDesk Startup (Cloud)
Essential features for small teams starting with Helpdesk
โน1,526.40
โน1,696.00
Per Month for 1 Agent
Buy Now- WhatsApp Channel Integration Engage customers directly through WhatsApp within the helpdesk.
- Attachment Scanner Automatically scan ticket attachments for viruses or malicious content to ensure system safety.
- Dynamic Ticket Form Management Customize ticket forms dynamically based on issue type or department to capture relevant information efficiently.
- SLA Process Management Define and track Service Level Agreements (SLAs) to ensure timely ticket resolution and compliance.
- SLA Reminder & Escalation Get automatic reminders and escalate tickets when SLAs are about to breach or have been breached.
- Workflow & Approval Workflow Management Automate and streamline approvals and workflows effortlessly.
- Workflow Automation Eliminate repetitive manual tasks by setting triggers and automated actions for ticket management.
- In-Depth Reports Gain insights into performance metrics and team productivity through advanced reporting.
- Canned Response Save time with pre-defined responses for frequently asked customer queries.
- Average Handling Time Track and optimize how long it takes to resolve customer issues on average.
- Custom Reports and Dashboards Build personalized dashboards and reports to monitor KPIs and service performance.
- Auto ticket assignment Distribute tickets automatically to the right agents in real time.
- Asset Management Track and manage IT assets across their lifecycle from a single platform.
- Problem Management Identify recurring issues and create root-cause records to prevent future incidents.
- Change Management Streamline change requests and approvals to minimize service disruptions.
- Release Management Plan, schedule, and control software or infrastructure releases efficiently.
- Contract Management Manage vendor and service contracts with reminders and compliance tracking.
ServiceDesk SME (Cloud)
Extended features for growing support teams
โน2,543.40
โน2,826.00
Per Month for 1 Agent
Buy Now- Omni Channel Integration Manage customer interactions from email, chat, phone, and social media โ all in one place.
- LDAP Integrate with LDAP for centralized user authentication and management.
- Microsoft Entra ID Enable secure single sign-on with Microsoft Entra ID integration.
- Round-Robin Routing Distribute incoming tickets evenly among available agents to balance workload.
- Skill-based Routing Automatically assign tickets to agents based on their expertise or department.
- CSS Customization Customize the look and feel of your helpdesk portal to match your brand identity.
- Remote Desktop integration Troubleshoot issues remotely with secure desktop access.
Most Popular
ServiceDesk Enterprise (Cloud)
Full control and customization for large, complex support needs
โน3,391.20
โน3,768.00
Per Month for 1 Agent
Buy Now- Ad Hoc Approval Add flexible approval steps on the fly for urgent or exception-based requests.
- Department Status Link Share live ticket status updates for specific departments with stakeholders.
- Custom JS Extend and personalize your helpdesk behavior using custom JavaScript scripts.
- Elea AI Automate support tasks and enhance efficiency with Elea AI
- AI-Powered Chatbot Deliver instant, intelligent responses with an AI-driven chatbot.
- Enterprise Support Get priority enterprise-level assistance and resolution.
ServiceDesk Startup (Cloud)
Essential features for small teams starting with Helpdesk
โน16,653.60
โน18,504.00
Per Month for 1 Agent
Buy Now- WhatsApp Channel Integration Engage customers directly through WhatsApp within the helpdesk.
- Attachment Scanner Automatically scan ticket attachments for viruses or malicious content to ensure system safety.
- Dynamic Ticket Form Management Customize ticket forms dynamically based on issue type or department to capture relevant information efficiently.
- SLA Process Management Define and track Service Level Agreements (SLAs) to ensure timely ticket resolution and compliance.
- SLA Reminder & Escalation Get automatic reminders and escalate tickets when SLAs are about to breach or have been breached.
- Workflow & Approval Workflow Management Automate and streamline approvals and workflows effortlessly.
- Workflow Automation Eliminate repetitive manual tasks by setting triggers and automated actions for ticket management.
- In-Depth Reports Gain insights into performance metrics and team productivity through advanced reporting.
- Canned Response Save time with pre-defined responses for frequently asked customer queries.
- Average Handling Time Track and optimize how long it takes to resolve customer issues on average.
- Custom Reports and Dashboards Build personalized dashboards and reports to monitor KPIs and service performance.
- Auto ticket assignment Distribute tickets automatically to the right agents in real time.
- Asset Management Track and manage IT assets across their lifecycle from a single platform.
- Problem Management Identify recurring issues and create root-cause records to prevent future incidents.
- Change Management Streamline change requests and approvals to minimize service disruptions.
- Release Management Plan, schedule, and control software or infrastructure releases efficiently.
- Contract Management Manage vendor and service contracts with reminders and compliance tracking.
ServiceDesk SME (Cloud)
Extended features for growing support teams
โน27,745.20
โน30,828.00
Per Month for 1 Agent
Buy Now- Omni Channel Integration Manage customer interactions from email, chat, phone, and social media โ all in one place.
- LDAP Integrate with LDAP for centralized user authentication and management.
- Microsoft Entra ID Enable secure single sign-on with Microsoft Entra ID integration.
- Round-Robin Routing Distribute incoming tickets evenly among available agents to balance workload.
- Skill-based Routing Automatically assign tickets to agents based on their expertise or department.
- CSS Customization Customize the look and feel of your helpdesk portal to match your brand identity.
- Remote Desktop integration Troubleshoot issues remotely with secure desktop access.
Most Popular
ServiceDesk Enterprise (Cloud)
Full control and customization for large, complex support needs
โน37,000.80
โน41,112.00
Per Month for 1 Agent
Buy Now- Ad Hoc Approval Add flexible approval steps on the fly for urgent or exception-based requests.
- Department Status Link Share live ticket status updates for specific departments with stakeholders.
- Custom JS Extend and personalize your helpdesk behavior using custom JavaScript scripts.
- Elea AI Automate support tasks and enhance efficiency with Elea AI
- AI-Powered Chatbot Deliver instant, intelligent responses with an AI-driven chatbot.
- Enterprise Support Get priority enterprise-level assistance and resolution.
*GST Extra
Compare All Features
