Faveo Cloud Plans & Pricing
Buy Annual plan and save up to 20%
Monthly
Yearly
Most Popular
Faveo Cloud Helpdesk Enterprise
Full control and customization for large, complex support needs
$0.00
Buy Now- All the Features in SME Includes every feature available in the SME plan.
- Ad Hoc Approval Add flexible approval steps on the fly for urgent or exception-based requests.
- Department Status Link Share live ticket status updates for specific departments with stakeholders.
- Custom JS Extend and personalize your helpdesk behavior using custom JavaScript scripts.
Faveo Cloud Helpdesk Startup
Essential features for small teams starting with Helpdesk
$0.00
Buy Now- Omni Channel Integration Manage customer interactions from email, chat, phone, and social media — all in one place.
- SLA Process Management Define and track Service Level Agreements (SLAs) to ensure timely ticket resolution and compliance.
- SLA Reminder & Escalation Get automatic reminders and escalate tickets when SLAs are about to breach or have been breached.
- Workflow & Approval Management Automate task approvals and streamline ticket workflows with configurable multi-level rules.
- Workflow Automation Eliminate repetitive manual tasks by setting triggers and automated actions for ticket management.
- Collision Detection Prevent duplicate efforts by alerting agents when multiple users are viewing or replying to the same ticket.
- In-Depth Reports Gain insights into performance metrics and team productivity through advanced reporting.
- Canned Response Save time with pre-defined responses for frequently asked customer queries.
- Average Handling Time Track and optimize how long it takes to resolve customer issues on average.
- Custom Reports and Dashboards Build personalized dashboards and reports to monitor KPIs and service performance.
- All the Features in Startup Includes all functionalities from the Startup plan.
- LDAP Integrate with LDAP for centralized user authentication and management.
- Azure Active Directory Enable secure single sign-on (SSO) through Azure AD for seamless user login.
- Round-Robin Routing Distribute incoming tickets evenly among available agents to balance workload.
- Skill-based Routing Automatically assign tickets to agents based on their expertise or department.
- CSS Customization Customize the look and feel of your helpdesk portal to match your brand identity.
Faveo Cloud Helpdesk Startup
Essential features for small teams starting with Helpdesk
$8.00
$10.00
per month for 1 agent
Buy Now- Omni Channel Integration Manage customer interactions from email, chat, phone, and social media — all in one place.
- SLA Process Management Define and track Service Level Agreements (SLAs) to ensure timely ticket resolution and compliance.
- SLA Reminder & Escalation Get automatic reminders and escalate tickets when SLAs are about to breach or have been breached.
- Workflow & Approval Management Automate task approvals and streamline ticket workflows with configurable multi-level rules.
- Workflow Automation Eliminate repetitive manual tasks by setting triggers and automated actions for ticket management.
- Collision Detection Prevent duplicate efforts by alerting agents when multiple users are viewing or replying to the same ticket.
- In-Depth Reports Gain insights into performance metrics and team productivity through advanced reporting.
- Canned Response Save time with pre-defined responses for frequently asked customer queries.
- Average Handling Time Track and optimize how long it takes to resolve customer issues on average.
- Custom Reports and Dashboards Build personalized dashboards and reports to monitor KPIs and service performance.
Faveo Cloud Helpdesk SME
Extended features for growing support teams
$13.50
$15.00
per month for 1 agent
Buy Now- All the Features in Startup Includes all functionalities from the Startup plan.
- LDAP Integrate with LDAP for centralized user authentication and management.
- Azure Active Directory Enable secure single sign-on (SSO) through Azure AD for seamless user login.
- Round-Robin Routing Distribute incoming tickets evenly among available agents to balance workload.
- Skill-based Routing Automatically assign tickets to agents based on their expertise or department.
- CSS Customization Customize the look and feel of your helpdesk portal to match your brand identity.
Most Popular
Faveo Cloud Helpdesk Enterprise
Full control and customization for large, complex support needs
$18.90
$21.00
per month for 1 agent
Buy Now- All the Features in SME Includes every feature available in the SME plan.
- Ad Hoc Approval Add flexible approval steps on the fly for urgent or exception-based requests.
- Department Status Link Share live ticket status updates for specific departments with stakeholders.
- Custom JS Extend and personalize your helpdesk behavior using custom JavaScript scripts.
Faveo Cloud Helpdesk Startup
Essential features for small teams starting with Helpdesk
$97.20
$108.00
per month for 1 agent
Buy Now- Omni Channel Integration Manage customer interactions from email, chat, phone, and social media — all in one place.
- SLA Process Management Define and track Service Level Agreements (SLAs) to ensure timely ticket resolution and compliance.
- SLA Reminder & Escalation Get automatic reminders and escalate tickets when SLAs are about to breach or have been breached.
- Workflow & Approval Management Automate task approvals and streamline ticket workflows with configurable multi-level rules.
- Workflow Automation Eliminate repetitive manual tasks by setting triggers and automated actions for ticket management.
- Collision Detection Prevent duplicate efforts by alerting agents when multiple users are viewing or replying to the same ticket.
- In-Depth Reports Gain insights into performance metrics and team productivity through advanced reporting.
- Canned Response Save time with pre-defined responses for frequently asked customer queries.
- Average Handling Time Track and optimize how long it takes to resolve customer issues on average.
- Custom Reports and Dashboards Build personalized dashboards and reports to monitor KPIs and service performance.
Faveo Cloud Helpdesk SME
Extended features for growing support teams
$151.20
$168.00
per month for 1 agent
Buy Now- All the Features in Startup Includes all functionalities from the Startup plan.
- LDAP Integrate with LDAP for centralized user authentication and management.
- Azure Active Directory Enable secure single sign-on (SSO) through Azure AD for seamless user login.
- Round-Robin Routing Distribute incoming tickets evenly among available agents to balance workload.
- Skill-based Routing Automatically assign tickets to agents based on their expertise or department.
- CSS Customization Customize the look and feel of your helpdesk portal to match your brand identity.
Most Popular
Faveo Cloud Helpdesk Enterprise
Full control and customization for large, complex support needs
$205.20
$228.00
per month for 1 agent
Buy Now- All the Features in SME Includes every feature available in the SME plan.
- Ad Hoc Approval Add flexible approval steps on the fly for urgent or exception-based requests.
- Department Status Link Share live ticket status updates for specific departments with stakeholders.
- Custom JS Extend and personalize your helpdesk behavior using custom JavaScript scripts.
*GST Extra
Compare All Features
Monthly
Yearly
Most Popular
Faveo Cloud ServiceDesk Enterprise
Full control and customization for large, complex support needs
$0.00
Buy Now- All the Features in SME Includes every feature available in the SME plan.
- Ad Hoc Approval Add flexible approval steps on the fly for urgent or exception-based requests.
- Department Status Link Share live ticket status updates for specific departments with stakeholders.
- Custom JS Extend and personalize your helpdesk behavior using custom JavaScript scripts.
Faveo Cloud ServiceDesk Startup
Essential features for small teams starting with Helpdesk
$0.00
Buy Now- All the features in HelpDesk Includes every essential HelpDesk feature required for basic support operations.
- Asset Management Track and manage IT assets across their lifecycle from a single platform.
- Problem Management Identify recurring issues and create root-cause records to prevent future incidents.
- Change Management Streamline change requests and approvals to minimize service disruptions.
- Release Management Plan, schedule, and control software or infrastructure releases efficiently.
- Contract Management Manage vendor and service contracts with reminders and compliance tracking.
- All the Features in Startup Includes all functionalities from the Startup plan.
- LDAP Integrate with LDAP for centralized user authentication and management.
- Azure Active Directory Enable secure single sign-on (SSO) through Azure AD for seamless user login.
- Round-Robin Routing Distribute incoming tickets evenly among available agents to balance workload.
- Skill-based Routing Automatically assign tickets to agents based on their expertise or department.
- CSS Customization Customize the look and feel of your helpdesk portal to match your brand identity.
Faveo Cloud ServiceDesk Startup
Essential features for small teams starting with Helpdesk
$18.00
$20.00
per month for 1 agent
Buy Now- All the features in HelpDesk Includes every essential HelpDesk feature required for basic support operations.
- Asset Management Track and manage IT assets across their lifecycle from a single platform.
- Problem Management Identify recurring issues and create root-cause records to prevent future incidents.
- Change Management Streamline change requests and approvals to minimize service disruptions.
- Release Management Plan, schedule, and control software or infrastructure releases efficiently.
- Contract Management Manage vendor and service contracts with reminders and compliance tracking.
Faveo Cloud ServiceDesk SME
Extended features for growing support teams
$29.70
$33.00
per month for 1 agent
Buy Now- All the Features in Startup Includes all functionalities from the Startup plan.
- LDAP Integrate with LDAP for centralized user authentication and management.
- Azure Active Directory Enable secure single sign-on (SSO) through Azure AD for seamless user login.
- Round-Robin Routing Distribute incoming tickets evenly among available agents to balance workload.
- Skill-based Routing Automatically assign tickets to agents based on their expertise or department.
- CSS Customization Customize the look and feel of your helpdesk portal to match your brand identity.
Most Popular
Faveo Cloud ServiceDesk Enterprise
Full control and customization for large, complex support needs
$39.60
$44.00
per month for 1 agent
Buy Now- All the Features in SME Includes every feature available in the SME plan.
- Ad Hoc Approval Add flexible approval steps on the fly for urgent or exception-based requests.
- Department Status Link Share live ticket status updates for specific departments with stakeholders.
- Custom JS Extend and personalize your helpdesk behavior using custom JavaScript scripts.
Faveo Cloud ServiceDesk Startup
Essential features for small teams starting with Helpdesk
$194.40
$216.00
per month for 1 agent
Buy Now- All the features in HelpDesk Includes every essential HelpDesk feature required for basic support operations.
- Asset Management Track and manage IT assets across their lifecycle from a single platform.
- Problem Management Identify recurring issues and create root-cause records to prevent future incidents.
- Change Management Streamline change requests and approvals to minimize service disruptions.
- Release Management Plan, schedule, and control software or infrastructure releases efficiently.
- Contract Management Manage vendor and service contracts with reminders and compliance tracking.
Faveo Cloud ServiceDesk SME
Extended features for growing support teams
$324.00
$360.00
per month for 1 agent
Buy Now- All the Features in Startup Includes all functionalities from the Startup plan.
- LDAP Integrate with LDAP for centralized user authentication and management.
- Azure Active Directory Enable secure single sign-on (SSO) through Azure AD for seamless user login.
- Round-Robin Routing Distribute incoming tickets evenly among available agents to balance workload.
- Skill-based Routing Automatically assign tickets to agents based on their expertise or department.
- CSS Customization Customize the look and feel of your helpdesk portal to match your brand identity.
Most Popular
Faveo Cloud ServiceDesk Enterprise
Full control and customization for large, complex support needs
$432.00
$480.00
per month for 1 agent
Buy Now- All the Features in SME Includes every feature available in the SME plan.
- Ad Hoc Approval Add flexible approval steps on the fly for urgent or exception-based requests.
- Department Status Link Share live ticket status updates for specific departments with stakeholders.
- Custom JS Extend and personalize your helpdesk behavior using custom JavaScript scripts.
*GST Extra
Compare All Features
