Preรงos de helpdesk e service desk, o mais simples possรญvel
Escolha entre a nossa versรฃo gratuita de cรณdigo aberto ou versรตes premium pagas que vรชm com suporte e integraรงรฃo multiplataforma.
Monthly
Yearly
Helpdesk Startup (Recurring)
Essential features for small teams starting with Helpdesk
$8.10
$9.00
per month for 1 agent
Buy Now- WhatsApp Channel Integration Engage customers directly through WhatsApp within the helpdesk.
- Attachment Scanner Automatically scan ticket attachments for viruses or malicious content to ensure system safety.
- Dynamic Ticket Form Management Customize ticket forms dynamically based on issue type or department to capture relevant information efficiently.
- SLA Process Management Define and track Service Level Agreements (SLAs) to ensure timely ticket resolution and compliance.
- SLA Reminder & Escalation Get automatic reminders and escalate tickets when SLAs are about to breach or have been breached.
- Workflow & Approval Workflow Management Automate and streamline approvals and workflows effortlessly.
- Workflow Automation Eliminate repetitive manual tasks by setting triggers and automated actions for ticket management.
- In-Depth Reports Gain insights into performance metrics and team productivity through advanced reporting.
- Canned Response Save time with pre-defined responses for frequently asked customer queries.
- Average Handling Time Track and optimize how long it takes to resolve customer issues on average.
- Custom Reports and Dashboards Build personalized dashboards and reports to monitor KPIs and service performance.
- Auto Ticket Assignment Automatically assign tickets to the right agents based on predefined rules.
Helpdesk SME (Recurring)
Extended features for growing support teams
$16.20
$18.00
per month for 1 agent
Buy Now- Omni Channel Integration Manage customer interactions from email, chat, phone, and social media โ all in one place.
- LDAP Integrate with LDAP for centralized user authentication and management.
- Microsoft Entra ID Enable secure single sign-on with Microsoft Entra ID integration.
- Round-Robin Routing Distribute incoming tickets evenly among available agents to balance workload.
- Skill-based Routing Automatically assign tickets to agents based on their expertise or department.
- CSS Customization Customize the look and feel of your helpdesk portal to match your brand identity.
Helpdesk Startup (Recurring)
Essential features for small teams starting with Helpdesk
$75.60
$84.00
per month for 1 agent
Buy Now- WhatsApp Channel Integration Engage customers directly through WhatsApp within the helpdesk.
- Attachment Scanner Automatically scan ticket attachments for viruses or malicious content to ensure system safety.
- Dynamic Ticket Form Management Customize ticket forms dynamically based on issue type or department to capture relevant information efficiently.
- SLA Process Management Define and track Service Level Agreements (SLAs) to ensure timely ticket resolution and compliance.
- SLA Reminder & Escalation Get automatic reminders and escalate tickets when SLAs are about to breach or have been breached.
- Workflow & Approval Workflow Management Automate and streamline approvals and workflows effortlessly.
- Workflow Automation Eliminate repetitive manual tasks by setting triggers and automated actions for ticket management.
- In-Depth Reports Gain insights into performance metrics and team productivity through advanced reporting.
- Canned Response Save time with pre-defined responses for frequently asked customer queries.
- Average Handling Time Track and optimize how long it takes to resolve customer issues on average.
- Custom Reports and Dashboards Build personalized dashboards and reports to monitor KPIs and service performance.
- Auto Ticket Assignment Automatically assign tickets to the right agents based on predefined rules.
Helpdesk SME (Recurring)
Extended features for growing support teams
$162.00
$180.00
per month for 1 agent
Buy Now- Omni Channel Integration Manage customer interactions from email, chat, phone, and social media โ all in one place.
- LDAP Integrate with LDAP for centralized user authentication and management.
- Microsoft Entra ID Enable secure single sign-on with Microsoft Entra ID integration.
- Round-Robin Routing Distribute incoming tickets evenly among available agents to balance workload.
- Skill-based Routing Automatically assign tickets to agents based on their expertise or department.
- CSS Customization Customize the look and feel of your helpdesk portal to match your brand identity.
Most Popular
Helpdesk Enterprise (Recurring)
Full control and customization for large, complex support needs
Custom Pricing
Custom Sales- Ad Hoc Approval Add flexible approval steps on the fly for urgent or exception-based requests.
- Department Status Link Share live ticket status updates for specific departments with stakeholders.
- Custom JS Extend and personalize your helpdesk behavior using custom JavaScript scripts.
- Elea AI Automate support tasks and enhance efficiency with Elea AI
- AI-Powered Chatbot Deliver instant, intelligent responses with an AI-driven chatbot.
Most Popular
Helpdesk Enterprise (Recurring)
Full control and customization for large, complex support needs
Custom Pricing
Custom Sales- Ad Hoc Approval Add flexible approval steps on the fly for urgent or exception-based requests.
- Department Status Link Share live ticket status updates for specific departments with stakeholders.
- Custom JS Extend and personalize your helpdesk behavior using custom JavaScript scripts.
- Elea AI Automate support tasks and enhance efficiency with Elea AI
- AI-Powered Chatbot Deliver instant, intelligent responses with an AI-driven chatbot.
*GST Extra
Compare All Features
Monthly
Yearly
ServiceDesk Startup (Recurring)
Essential features for small teams starting with Servicedesk
$16.20
$18.00
per month for 1 agent
Buy Now- WhatsApp Channel Integration Engage customers directly through WhatsApp within the helpdesk.
- Attachment Scanner Automatically scan ticket attachments for viruses or malicious content to ensure system safety.
- Dynamic Ticket Form Management Customize ticket forms dynamically based on issue type or department to capture relevant information efficiently.
- SLA Process Management Define and track Service Level Agreements (SLAs) to ensure timely ticket resolution and compliance.
- SLA Reminder & Escalation Get automatic reminders and escalate tickets when SLAs are about to breach or have been breached.
- Workflow & Approval Workflow Management Automate and streamline approvals and workflows effortlessly.
- Workflow Automation Eliminate repetitive manual tasks by setting triggers and automated actions for ticket management.
- In-Depth Reports Gain insights into performance metrics and team productivity through advanced reporting.
- Canned Response Save time with pre-defined responses for frequently asked customer queries.
- Average Handling Time Track and optimize how long it takes to resolve customer issues on average.
- Custom Reports and Dashboards Build personalized dashboards and reports to monitor KPIs and service performance.
- Auto ticket assginment Distribute tickets automatically to the right agents in real time.
- Asset Management Track and manage IT assets across their lifecycle from a single platform.
- Problem Management Identify recurring issues and create root-cause records to prevent future incidents.
- Change Management Streamline change requests and approvals to minimize service disruptions.
- Release Management Plan, schedule, and control software or infrastructure releases efficiently.
- Contract Management Manage vendor and service contracts with reminders and compliance tracking.
ServiceDesk SME (Recurring)
Extended features for growing support teams
$27.00
$30.00
per month for 1 agent
Buy Now- Omni Channel Integration Manage customer interactions from email, chat, phone, and social media โ all in one place.
- LDAP Integrate with LDAP for centralized user authentication and management.
- Microsoft Entra ID Enable secure single sign-on with Microsoft Entra ID integration.
- Round-Robin Routing Distribute incoming tickets evenly among available agents to balance workload.
- Skill-based Routing Automatically assign tickets to agents based on their expertise or department.
- CSS Customization Customize the look and feel of your helpdesk portal to match your brand identity.
- Remote Desktop integration Troubleshoot issues remotely with secure desktop access.
ServiceDesk Startup (Recurring)
Essential features for small teams starting with Servicedesk
$162.00
$180.00
per month for 1 agent
Buy Now- WhatsApp Channel Integration Engage customers directly through WhatsApp within the helpdesk.
- Attachment Scanner Automatically scan ticket attachments for viruses or malicious content to ensure system safety.
- Dynamic Ticket Form Management Customize ticket forms dynamically based on issue type or department to capture relevant information efficiently.
- SLA Process Management Define and track Service Level Agreements (SLAs) to ensure timely ticket resolution and compliance.
- SLA Reminder & Escalation Get automatic reminders and escalate tickets when SLAs are about to breach or have been breached.
- Workflow & Approval Workflow Management Automate and streamline approvals and workflows effortlessly.
- Workflow Automation Eliminate repetitive manual tasks by setting triggers and automated actions for ticket management.
- In-Depth Reports Gain insights into performance metrics and team productivity through advanced reporting.
- Canned Response Save time with pre-defined responses for frequently asked customer queries.
- Average Handling Time Track and optimize how long it takes to resolve customer issues on average.
- Custom Reports and Dashboards Build personalized dashboards and reports to monitor KPIs and service performance.
- Auto ticket assginment Distribute tickets automatically to the right agents in real time.
- Asset Management Track and manage IT assets across their lifecycle from a single platform.
- Problem Management Identify recurring issues and create root-cause records to prevent future incidents.
- Change Management Streamline change requests and approvals to minimize service disruptions.
- Release Management Plan, schedule, and control software or infrastructure releases efficiently.
- Contract Management Manage vendor and service contracts with reminders and compliance tracking.
ServiceDesk SME (Recurring)
Extended features for growing support teams
$270.00
$300.00
per month for 1 agent
Buy Now- Omni Channel Integration Manage customer interactions from email, chat, phone, and social media โ all in one place.
- LDAP Integrate with LDAP for centralized user authentication and management.
- Microsoft Entra ID Enable secure single sign-on with Microsoft Entra ID integration.
- Round-Robin Routing Distribute incoming tickets evenly among available agents to balance workload.
- Skill-based Routing Automatically assign tickets to agents based on their expertise or department.
- CSS Customization Customize the look and feel of your helpdesk portal to match your brand identity.
- Remote Desktop integration Troubleshoot issues remotely with secure desktop access.
Most Popular
ServiceDesk Enterprise (Recurring)
Full control and customization for large, complex support needs
Custom Pricing
Custom Sales- Ad Hoc Approval Add flexible approval steps on the fly for urgent or exception-based requests.
- Department Status Link Share live ticket status updates for specific departments with stakeholders.
- Custom JS Extend and personalize your helpdesk behavior using custom JavaScript scripts.
- Elea AI Automate support tasks and enhance efficiency with Elea AI
- AI-Powered Chatbot Deliver instant, intelligent responses with an AI-driven chatbot.
Most Popular
ServiceDesk Enterprise (Recurring)
Full control and customization for large, complex support needs
Custom Pricing
Custom Sales- Ad Hoc Approval Add flexible approval steps on the fly for urgent or exception-based requests.
- Department Status Link Share live ticket status updates for specific departments with stakeholders.
- Custom JS Extend and personalize your helpdesk behavior using custom JavaScript scripts.
- Elea AI Automate support tasks and enhance efficiency with Elea AI
- AI-Powered Chatbot Deliver instant, intelligent responses with an AI-driven chatbot.
*GST Extra
Compare All Features
- Dynamic Ticket Form Management Customize ticket forms dynamically based on issue type or department to capture relevant information efficiently.
- SLA Process Management Define and track Service Level Agreements (SLAs) to ensure timely ticket resolution and compliance.
- SLA Reminder & Escalation Get automatic reminders and escalate tickets when SLAs are about to breach or have been breached.
- Workflow & Approval Workflow Management Automate and streamline approvals and workflows effortlessly.
- Workflow Automation Eliminate repetitive manual tasks by setting triggers and automated actions for ticket management.
- In-Depth Reports Gain insights into performance metrics and team productivity through advanced reporting.
- Canned Response Save time with pre-defined responses for frequently asked customer queries.
- Average Handling Time Track and optimize how long it takes to resolve customer issues on average.
- Custom Reports and Dashboards Build personalized dashboards and reports to monitor KPIs and service performance.
Helpdesk Startup
Essential features for small teams starting with Helpdesk
$194.40
$216.00
One Time
Buy Now- WhatsApp Channel Integration Engage customers directly through WhatsApp within the helpdesk.
- Attachment Scanner Automatically scan ticket attachments for viruses or malicious content to ensure system safety.
- Auto Ticket Assignment Automatically assign tickets to the right agents based on predefined rules.
- Omni Channel Integration Manage customer interactions from email, chat, phone, and social media โ all in one place.
- LDAP Integrate with LDAP for centralized user authentication and management.
- Microsoft Entra ID Enable secure single sign-on with Microsoft Entra ID integration.
- Round-Robin Routing Distribute incoming tickets evenly among available agents to balance workload.
- Skill-based Routing Automatically assign tickets to agents based on their expertise or department.
- CSS Customization Customize the look and feel of your helpdesk portal to match your brand identity.
Most Popular
Helpdesk Enterprise
Full control and customization for large, complex support needs
Custom Pricing
Custom Sales- Ad Hoc Approval Add flexible approval steps on the fly for urgent or exception-based requests.
- Department Status Link Share live ticket status updates for specific departments with stakeholders.
- Custom JS Extend and personalize your helpdesk behavior using custom JavaScript scripts.
- Elea AI Automate support tasks and enhance efficiency with Elea AI
- AI-Powered Chatbot Deliver instant, intelligent responses with an AI-driven chatbot.
Helpdesk Enterprise Pro
Full control and customization for large, complex support needs
Custom Pricing
Custom Sales- Source Code Access Get access to the full source code for complete customization and self-hosting capabilities.
- Enterprise Support Get priority enterprise-level assistance and resolution.
- 1 staging license Test and validate setups with a dedicated staging environment.
- Custom Feature Development Build tailored solutions to match your business needs.
- Account Manager Receive personalized guidance from a dedicated account manager.
*GST Extra
Compare All Features
- Dynamic Ticket Form Management Customize ticket forms dynamically for precise data capture.
- SLA Process Management Define and track Service Level Agreements (SLAs) to ensure timely ticket resolution and compliance.
- SLA Reminder & Escalation Get automatic reminders and escalate tickets when SLAs are about to breach or have been breached.
- Workflow & Approval Workflow Management Automate and streamline approvals and workflows effortlessly.
- Workflow Automation Eliminate repetitive manual tasks by setting triggers and automated actions for ticket management.
- In-Depth Reports Gain insights into performance metrics and team productivity through advanced reporting.
- Canned Response Save time with pre-defined responses for frequently asked customer queries.
- Average Handling Time Track and optimize how long it takes to resolve customer issues on average.
- Custom Reports and Dashboards Build personalized dashboards and reports to monitor KPIs and service performance.
- Asset Management Track and manage IT assets across their lifecycle from a single platform.
- Problem Management Identify recurring issues and create root-cause records to prevent future incidents.
- Change Management Streamline change requests and approvals to minimize service disruptions.
- Release Management Plan, schedule, and control software or infrastructure releases efficiently.
- Contract Management Manage vendor and service contracts with reminders and compliance tracking.
Servicedesk Startup
Essential features for small teams starting with Helpdesk
$378.00
$420.00
One Time
Buy Now- WhatsApp Channel Integration Engage customers directly through WhatsApp within the helpdesk.
- Attachment Scanner Automatically scan ticket attachments for viruses or malicious content to ensure system safety.
- Auto Ticket Assignment Automatically assign tickets to the right agents based on predefined rules.
- Omni Channel Integration Manage customer interactions from email, chat, phone, and social media โ all in one place.
- LDAP Integrate with LDAP for centralized user authentication and management.
- Microsoft Entra ID Enable secure single sign-on with Microsoft Entra ID integration.
- Round-Robin Routing Distribute incoming tickets evenly among available agents to balance workload.
- Skill-based Routing Automatically assign tickets to agents based on their expertise or department.
- CSS Customization Customize the look and feel of your helpdesk portal to match your brand identity.
- Remote Desktop integration Troubleshoot issues remotely with secure desktop access.
Most Popular
ServiceDesk Enterprise
Full control and customization for large, complex support needs
Custom Pricing
Custom Sales- Ad Hoc Approval Add flexible approval steps on the fly for urgent or exception-based requests.
- Department Status Link Share live ticket status updates for specific departments with stakeholders.
- Custom JS Extend and personalize your helpdesk behavior using custom JavaScript scripts.
- Elea AI Automate support tasks and enhance efficiency with Elea AI
- AI-Powered Chatbot Deliver instant, intelligent responses with an AI-driven chatbot.
ServiceDesk Enterprise Pro
Full control and customization for large, complex support needs
Custom Pricing
Custom Sales- Source Code Access Get access to the full source code for complete customization and self-hosting capabilities.
- Enterprise Support Get priority enterprise-level assistance and resolution.
- 1 staging license Test and validate setups with a dedicated staging environment.
- Custom Feature Development Build tailored solutions to match your business needs.
- Account Manager Receive personalized guidance from a dedicated account manager.
*GST Extra
Compare All Features
Personalizรกvel
Escolha entre a nossa versรฃo gratuita de cรณdigo aberto ou versรตes premium pagas que vรชm com suporte e integraรงรฃo multiplataforma.
Auto-hospedado
Instala no seu prรณprio servidor. Suporte e atualizaรงรตes de software gratuitos enquanto a sua licenรงa estiver ativa.
Cรณdigo aberto
Cรณdigo aberto, fรกcil de instalar e configurar. Cรณdigo partilhado no GitHub. Opรงรฃo de compra de licenรงa com e sem cรณdigo-fonte.
