Sep 24

Empower Customer via Self-help portal

Helpdesk Empower Customer

Customer service begins with empowerment. More the customer is empowered lesser the ticket a business will get. Now the question is how do we empower the customer. There are multiple ways, some of them are

  • Videos
  • FAQ’s
  • Interactive user manual

A Knowledge base or self-help portal helps a business put all these resources in a way so that end user can access it easily. Knowledgebase is a content management system(CMS) specially designed for support purpose, keeping in mind support requirement of any company.

Any business which wants to empower its customer and make documentation, FAQ’s & support news easily accessible to its customer should use a Knowledge base system.

A knowledge base can be a standalone system or part of Ticket based support system.

Faveo provides knowledge base responsive application as a standalone application and also as part of Faveo Helpdesk ticket based support system

About The Author

Bhanu Pratap Singh Slathia, entrepreneur and web solutions professional, founder of Ladybird Web Solution based out of Bangalore. An all-out team player, Bhanu brings a keen eye for detail and a results oriented focus to each and every project undertaken.

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