We are releasing 1 update every month. The below road map is for new features, bug fixes will be released from time to time and top priority is given to bug fixes.
Also multiple platforms plugin integration will be released from time to time based on client requirement/requests.
| Feature List | Help Desk Community | Help Desk Paid versions | Service Desk Community | Service Desk Paid versions |
|---|---|---|---|---|
| November 2018 |
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| Laravel 5.7 framework update |  |
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| New updated LDAP Plugin |  |
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| Convert all Angular JS Code to Vue.JS | |
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| New Cron setting | |
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| New Ticket approval workflow | |
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| Improve ticket activity log | |
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| Faveo Auto Update module | |
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| Make Faveo work with both InnoDB & MyISAM | |
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| Migration from ZenDesk to Faveo | |
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| New UI – Client Feedback email module | |
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| Make Faveo navigation/menu structure dynamic, write classes for this. Similar to wordpress structure | |
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| New UI – Client Feedback email module | |
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| In Workflow add action/option to implement approval workflow | |
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| Updated Envato plugin | |
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| User profile should display associated assets | |
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| Contract filter option and notification email on expiry | |
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| API for change module | |
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| API for release module | |
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| API for asset module | |
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| December 2018 |
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| Rewrite plugins – Create new plugin structure | |
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| Make double click and single click page for ticket similar in inbox | |
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| Build New and better logging module | |
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| Rewrite SLA Module | |
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| Business hours, give time breakup option within a day | |
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| Improve Time Track & Billing module | |
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| Improve Task Plugin | |
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| Authentication: Shift to OAuth 2 | |
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| New license structure | |
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| Admin Panel convert to Vue.JS and make Modular | |
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| Agent Panel convert to Vue.JS and make Modular | |
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| Facebook integration for social login and ticket reading improve UI | |
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| Improving inbox page load performance | |
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| Remove all Mysql hard code from Faveo | |
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| Improve Dashboard reports to select data based on user permission and department | |
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| Ability to export users, tickets, organisation from Faveo | |
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| Ability to import users, department, organisations into Faveo | |
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| Add more filters in Inbox | |
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| Make reports data/numbers clickable and link them to inbox filters | |
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| Ability to delete users | |
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| Permission module – In agent permssion add option for problem, change & release | |
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| Fix Cab Functionality | |
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| Assets should be able to attach from client panel ticket creation & Agent panel ticket creation | |
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| January 2019 |
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| WHMCS Integration | |
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| Change Public & private storage location in Admin panel | |
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| Custom create ticket form API for displaying & saving the form | |
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| Failed login attempt mailer for agents and admins | |
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| Login Security – System shouldn’t accept weak password | |
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| Team view page in agent panel for Team Leaders & department managers | |
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| Department view page for department managers in agent panel | |
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| Incoming phone pop up in agent panel to show number calling in and possible users who are calling in and with option to create ticket | |
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| If cron is not running send email to admin and display alert in agent/admin panel | |
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| February 2019 | ||||
| Gmail API support – Read and send emails via API | |
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| Office 365/Exchange server API support – Read and send emails via API | |
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| Single migration plugin to migrate to Faveo from other Help desk | |
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| March 2019 | ||||
| Performance Testing | |
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| Security – Penetration testing | |
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| Future Releases | ||||
| Developer’s documentation | |
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| Update Email template default styling | |
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| Updated User Manuals | |
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| Update installer – support all Laravel supported DB’s | |
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| Mobile apps for service desk | |
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| Faveo Chat | |
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| Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies | |
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| Survey | |
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 Twilio API integration for VOIP and SMS |
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 Team Viewer API integration as a plugin |
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| Faveo Automatic Chat Bots | |
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| Sales CRM Plugin | |
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| Project Management | |
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| Probe to discover new assets. | |
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| Track CI on & off network | |
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| Service Desk Advance Reporting | |
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Faveo Help Desk Mobile App Road Map
More info:
- To reports bugs or request new features, do email us via Contact form
- Faveo is completely customisable as per requirement. Do get in touch with us to discuss customisation.
- Roadmap subject to change without prior notice
Ready to discuss your requirements?
