We are releasing 1 update every month. The below road map is for new features, bug fixes will be released from time to time and top priority is given to bug fixes.
Also multiple platforms plugin integration will be released from time to time based on client requirement/requests.
September 2021
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| Feature List | Help Desk | Service Desk | ||
|---|---|---|---|---|
| January 2022 | ||||
| New Rating Module with reports |  |
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| Daily Report Rewrite | |
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| Rewrite Notification Module | |
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| Team Module Rewrite | |
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| Innodb Support | |
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| Link users to an organisation from oganisarion profile page, without going through create user or edit user process | |
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| Email alerts in the Change Management module |  |
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| Change Management Save Filters | |
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| CMDB | |
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| February 2022 | ||||
| API Security improvement and standardization | |
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| Groups based on role and permission | |
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| Auto-discovery of asset network probe | |
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| Auto-discovery of asset agent probe | |
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| Task Module enhancements with reports | |
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| Converting whole AdminPanel to VUE | |
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| Database level language translation | |
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| Client Panel widget to insert on different websites | |
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| Support multilingual Articles/categories in KB | |
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| Listeners and workflow for Change Management | |
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| Rewrite existing reports for Servicedesk and make them similar to Helpdesk | |
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| March 2022 | ||||
| Improve Time Track & Billing module | |
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| Option to enforce 2FA for all users | |
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| System-level activity log | |
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| Data table select column & export option just like snipe it in asset, contract, problem, change, release, user and organisation | |
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| Patch management | |
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| Manage multiple license with one key | |
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| Pre seeded asset forms | |
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| April 2022 | ||||
| Upgrade Daily notification email | |
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| Auto Refresh inbox on new ticket | |
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| Health widget on the dashboard for the admin showing over all system health in self hosted versions | |
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| Daily Technical Email report for system admin, if cron and system is running as expected in self hosted versions | |
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| Archiving data | |
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| Filters for Organisation directory | |
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| Improve Form Builder UI | |
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| Form Builders : Add Sections | |
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| Form Builders : Add columns | |
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| Custom form for problem | |
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| Custom form for release | |
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| Integration with Zoho/one 3rd party application | |
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| Problem report | |
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| Change report | |
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| Release report | |
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| Future Releases | ||||
| Faveo Chat | |
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| Business hours, give time breakup option within a day | |
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| Project Management | |
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| Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies | |
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| Survey | |
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 Twilio API integration for VOIP and SMS |
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 Team Viewer API integration as a plugin |
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| Faveo Automatic Chat Bots | |
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| Gmail API support – Read and send emails via API | |
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| Sales CRM Plugin | |
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Faveo Help Desk Mobile App Road Map
More info:
- To reports bugs or request new features, do email us via Contact form
- Faveo is completely customisable as per requirement. Do get in touch with us to discuss customisation.
- Roadmap subject to change without prior notice
Ready to discuss your requirements?
