We are releasing 1 update every month. The below road map is for new features, bug fixes will be released from time to time and top priority is given to bug fixes.
Also multiple platforms plugin integration will be released from time to time based on client requirement/requests.
| Feature List | Help Desk | Service Desk | ||
|---|---|---|---|---|
| August 2021 | ||||
| Asset Import via CSV |  |
 |
||
| New Rating Module with reports | |
|
||
| Update Email template default styling | |
|
||
| Admin Panel convert to Vue.JS | |
|
||
| Export option for problem, change, release, asset, contracts and organisation | |
|
||
| Email Trim | |
|
||
| KB Support for sub category and filters in agent panel | |
|
||
| September 2021 | ||||
| Upgrade Daily notification email | |
|
||
| Auto Refresh inbox on new ticket | |
|
||
| Task Comments, follow up and Reports | |
|
||
| October 2021 | ||||
| Improve Time Track & Billing module | |
|
||
| Option to enforce 2FA for all users | |
|
||
| November 2021 | ||||
| API Security improvement and standardization | |
|
||
| Groups based on role and permission | |
|
||
| December 2021 | ||||
| Auto discovery of asset network problem | |
|
||
| Auto discovery of asset agent problem | |
|
||
| Future Releases | ||||
| Faveo Chat | |
|
||
| Docker for Faveo installation for linux | |
|
||
| Business hours, give time breakup option within a day | |
|
||
| Authentication: Shift to OAuth 2 | |
|
||
| Survey | |
|
||
| Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies | |
|
||
 Twilio API integration for VOIP and SMS |
|
|
||
 Team Viewer API integration as a plugin |
|
|
||
| Faveo Automatic Chat Bots | |
|
||
| Gmail API support – Read and send emails via API | |
|
||
| Sales CRM Plugin | |
|
||
| Project Management | |
|
||
| Revamp Podio plugin | |
|
||
Faveo Help Desk Mobile App Road Map
More info:
- To reports bugs or request new features, do email us via Contact form
- Faveo is completely customisable as per requirement. Do get in touch with us to discuss customisation.
- Roadmap subject to change without prior notice
Ready to discuss your requirements?
