We are releasing 1 update every month. The below road map is for new features, bug fixes will be released from time to time and top priority is given to bug fixes.
Also multiple platforms plugin integration will be released from time to time based on client requirement/requests.
| Feature List | Help Desk | Service Desk | ||
|---|---|---|---|---|
| August 2020 | ||||
| AD Azure integration |  |
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| LDAP Support for mutiple directories | |
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| Ability to delete users | |
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| Incoming phone pop up in agent panel to show number calling in and possible users who are calling in and with option to create ticket | |
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| Agent Panel convert to Vue.JS and make Modular | |
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| Improve ticket activity log | |
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| Assets should be able to attach from client panel ticket creation & Agent panel ticket creation |  |
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| Bootstrap 4 Agent and Admin panel conversion | |
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| Improve reCAPTCHA add support for captcha in KB comments | |
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| Improve auto upgrade UI | |
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| Upgrade Daily notification email | |
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| Ability to import users into Faveo | |
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| Import Assets Via CSV | |
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| Improve Faveo Security(Token based authentication,login logs and option to view the locations and devices from where the user is logged in, Integration with google maps, option to logout from the devices that are already logged in from user profile, check for unnecessary routes and vulnerabilities) | |
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| Standardise the API with option for token, security | |
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| Use new file manager | |
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| Improve System activity log | |
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| Failed login attempt mailer for agents and admins | |
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| For API Replace JWT with Passport | |
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| Improve Time Track & Billing module | |
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| Report scheduler | |
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| September 2020 | ||||
| Update Email template default styling | |
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| SD Rewrite existing reports into new report format | |
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| SD Asset CMDB chart | |
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| Fetch email incoming and outgoing setting automatically based on domain name | |
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| Email Trim | |
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| Admin Panel convert to Vue.JS and make Modular | |
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| Add pdf, CSV export option to all reports | |
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| Department view page for department managers in agent panel | |
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| KB Improve suppoprt for more design elements | |
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| October 2020 | ||||
| Team view page in agent panel for Team Leaders & department managers | |
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| Ability to export users, tickets, organisation from Faveo | |
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| Probe to discover new assets. | |
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| KB allow sub categories | |
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| November 2020 | ||||
| WHMCS Integration | |
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| Asset agent software | |
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| Revamp Podio plugin | |
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| Revamp Envato plugin | |
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| Revamp Reseller Club plugin | |
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| Revamp SMS plugin | |
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| Future Releases | ||||
| Faveo Chat | |
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| Docker for Faveo installation for linux | |
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| Business hours, give time breakup option within a day | |
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| Authentication: Shift to OAuth 2 | |
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| Update Email template default styling | |
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| Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies | |
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| Survey | |
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 Twilio API integration for VOIP and SMS |
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 Team Viewer API integration as a plugin |
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| Faveo Automatic Chat Bots | |
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| Gmail API support – Read and send emails via API | |
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| Sales CRM Plugin | |
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| Project Management | |
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Faveo Help Desk Mobile App Road Map
More info:
- To reports bugs or request new features, do email us via Contact form
- Faveo is completely customisable as per requirement. Do get in touch with us to discuss customisation.
- Roadmap subject to change without prior notice
Ready to discuss your requirements?
