We are releasing 1 update every month. The below road map is for new features, bug fixes will be released from time to time and top priority is given to bug fixes.
Also multiple platforms plugin integration will be released from time to time based on client requirement/requests.
| Feature List | Help Desk Community | Help Desk | Service Desk Community | Service Desk |
|---|---|---|---|---|
| June 2019 |
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| API for change module |  |
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| Multi form module – Create ticket | |
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| Whats app integration using Twilio | |
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| Rewrite In App notification | |
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| Improve ticket activity log | |
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| Improve System activity log | |
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| Gmail API support – Read and send emails via API | |
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| Office 365/Exchange server API support – Read and send emails via API | |
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| Rewrite SLA Module | |
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| Business hours, give time breakup option within a day | |
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| Improve Time Track & Billing module | |
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| Agent Panel convert to Vue.JS and make Modular | |
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| Improve Dashboard reports to select data based on user permission and department | |
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| Add more filters in Inbox | |
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| Make reports data/numbers clickable and link them to inbox filters | |
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| SD Fix Cab Functionality | |
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| SD Rewrite all reports in Vue.js | |
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| SD Convert Problem Management to Vue.js | |
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| SD Convert Change Management to Vue.js | |
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| KB allow sub categories | |
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| Use new WYSIWYG editor | |
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| Copy paste screenshots directly in WYSIWYG | |
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| Remove File Manager from Agent panel | |
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| Use new file manager | |
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| July 2019 |
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| Ability to delete users | |
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| Admin Panel convert to Vue.JS and make Modular | |
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| SD Agent Panel convert to Vue.JS and make Modular | |
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| New Form builder in Asset | |
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| API for release module | |
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| Change Public & private storage location in Admin panel | |
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| Custom create ticket form API for displaying & saving the form | |
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| Team view page in agent panel for Team Leaders & department managers | |
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| Department view page for department managers in agent panel | |
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| Incoming phone pop up in agent panel to show number calling in and possible users who are calling in and with option to create ticket | |
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| Report scheduler | |
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| Add pdf, CSV export option to all reports | |
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| Rewrite All Existing Reports | |
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| Facebook integration for social login and ticket reading improve UI | |
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| 2FA | |
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| New form builder UI | |
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| New KB Search Algorithm | |
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| Standardise the API with option for token, security | |
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| For API Replace JWT with Passport | |
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| Upgrade Dalily notification email | |
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| Rewrite all plugins | |
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| Improve reCAPTCHA add support for V3 and captcha in KB comments | |
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| Improve backup ability while upgrade | |
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| August 2019 | ||||
| Ability to export users, tickets, organisation from Faveo | |
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| Ability to import users, department, organisations into Faveo | |
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| Single migration plugin to migrate to Faveo from other Help desk | |
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| Updated SMS plugin | |
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| Updated Envato plugin | |
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| WHMCS Integration | |
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| Admin Panel convert to Vue.JS and make Modular | |
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| Improve login security | |
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| Improve API Security | |
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| Email Trim | |
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| Failed login attempt mailer for agents and admins | |
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| Login Security – System shouldn’t accept weak password | |
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| September 2019 | ||||
| Performance Testing | |
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| Security – Penetration testing | |
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| Future Releases | ||||
| Assets should be able to attach from client panel ticket creation & Agent panel ticket creation | |
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| Improve Task Plugin | |
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| Authentication: Shift to OAuth 2 | |
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| Developer’s documentation | |
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| Update Email template default styling | |
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| Updated User Manuals | |
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| Update installer – support all Laravel supported DB’s | |
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| Mobile apps for service desk | |
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| Faveo Chat | |
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| Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies | |
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| Survey | |
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 Twilio API integration for VOIP and SMS |
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 Team Viewer API integration as a plugin |
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| Faveo Automatic Chat Bots | |
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| Sales CRM Plugin | |
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| Project Management | |
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| Probe to discover new assets. | |
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| Track CI on & off network | |
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| Service Desk Advance Reporting | |
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Faveo Help Desk Mobile App Road Map
More info:
- To reports bugs or request new features, do email us via Contact form
- Faveo is completely customisable as per requirement. Do get in touch with us to discuss customisation.
- Roadmap subject to change without prior notice
Ready to discuss your requirements?
