نُصدر تحديثًا واحدًا شهريًا. خريطة الطريق أدناه مُخصصة للميزات الجديدة، وسيتم إصدار إصلاحات للأخطاء من وقت لآخر، ونُعطي الأولوية القصوى لإصلاحات الأخطاء. كما سيتم إصدار إضافات مُدمجة لمنصات متعددة من وقت لآخر بناءً على متطلبات/طلبات العميل.

Feature List	Help Desk	Service Desk
May 2025
Grouping of roles
RMM & Patch management
Productive suite with Project Management
Gmail API support – Read and send emails via API
June 2025
Productive Suite module Reporting
And and OR operator between 2 statements in workflow, listeners and sla
Bots for whats app, widget, facebook, instagram, twitter
Service Catalogue
Show customer assets in client panel
Direct Whats app business API integration
July 2025
Faveo Live Chat
Data table select column & export option in organisation
Filters in Organisation directory datatable page
Ticket form submission auto detect the asset
Better UI for SLA, Workflows etc
Inbox new ticket alert auto refresh the page
Improved feedback and rating report
New enhancments to time and billing module
Email inbox, Bulk assign tags and labels
August 2025
Ticket collision detection
Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies
Satellite desk
Future Releases
Logged in users live status
New Helpdesk Community version
Ticket inbox Kanban view based on status
Business hours, give time breakup option within a day
Bulk action option in all data tables throughout
Selectable columns throughout
Improved ticket merge
Improved Master, child ticket linking
Survey
Migration Plugin - Build generic option to import tickets within Faveo
Report Builder
Sales CRM Plugin
Github integration
Jira integration
Shopify integration
Show where all approval is required in client panel
Location tracking and linking with ticket