Lançamos uma atualização por mês. O roteiro abaixo inclui novas funcionalidades. As correções de bugs serão lançadas periodicamente, com prioridade máxima para correções de bugs. A integração de plugins para múltiplas plataformas será também lançada periodicamente, com base nas necessidades/pedidos dos clientes.

Feature List Help Desk Service Desk
May 2025
Grouping of roles 1438108666_button_ok 1438108666_button_ok
RMM & Patch management 1438108666_button_ok 1438108666_button_ok
Productive suite with Project Management 1438108666_button_ok 1438108666_button_ok
Gmail API support – Read and send emails via API 1438108666_button_ok 1438108666_button_ok
June 2025
Productive Suite module Reporting 1438108666_button_ok 1438108666_button_ok
And and OR operator between 2 statements in workflow, listeners and sla 1438108666_button_ok 1438108666_button_ok
Bots for whats app, widget, facebook, instagram, twitter 1438108666_button_ok 1438108666_button_ok
Service Catalogue 1438108666_button_ok 1438108666_button_ok
Show customer assets in client panel 1438108666_button_ok 1438108666_button_ok
Direct Whats app business API integration 1438108666_button_ok 1438108666_button_ok
July 2025
Faveo Live Chat 1438108666_button_ok 1438108666_button_ok
Data table select column & export option in organisation 1438108666_button_ok 1438108666_button_ok
Filters in Organisation directory datatable page 1438108666_button_ok 1438108666_button_ok
Ticket form submission auto detect the asset 1438108666_button_ok 1438108666_button_ok
Better UI for SLA, Workflows etc 1438108666_button_ok 1438108666_button_ok
Inbox new ticket alert auto refresh the page 1438108666_button_ok 1438108666_button_ok
Improved feedback and rating report 1438108666_button_ok 1438108666_button_ok
New enhancments to time and billing module 1438108666_button_ok 1438108666_button_ok
Email inbox, Bulk assign tags and labels 1438108666_button_ok 1438108666_button_ok
August 2025
Ticket collision detection 1438108666_button_ok 1438108666_button_ok
Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies 1438108666_button_ok 1438108666_button_ok
Satellite desk 1438108666_button_ok 1438108666_button_ok
Future Releases
Logged in users live status 1438108666_button_ok 1438108666_button_ok
New Helpdesk Community version 1438108666_button_ok 1438108666_button_ok
Ticket inbox Kanban view based on status 1438108666_button_ok 1438108666_button_ok
Business hours, give time breakup option within a day 1438108666_button_ok 1438108666_button_ok
Bulk action option in all data tables throughout 1438108666_button_ok 1438108666_button_ok
Selectable columns throughout 1438108666_button_ok 1438108666_button_ok
Improved ticket merge 1438108666_button_ok 1438108666_button_ok
Improved Master, child ticket linking 1438108666_button_ok 1438108666_button_ok
Survey 1438108666_button_ok 1438108666_button_ok
Migration Plugin - Build generic option to import tickets within Faveo 1438108666_button_ok 1438108666_button_ok
Report Builder 1438108666_button_ok 1438108666_button_ok
Sales CRM Plugin 1438108666_button_ok 1438108666_button_ok
Github integration 1438108666_button_ok 1438108666_button_ok
Jira integration 1438108666_button_ok 1438108666_button_ok
Shopify integration 1438108666_button_ok 1438108666_button_ok
Show where all approval is required in client panel 1438108666_button_ok 1438108666_button_ok
Location tracking and linking with ticket 1438108666_button_ok 1438108666_button_ok

Guião da aplicação móvel Faveo Helpdesk

Mais informações:

  • Para comunicar bugs ou solicitar novas funcionalidades, envie-nos um e-mail através do formulário de contacto
  • O Faveo é totalmente personalizável, conforme necessário. Entre em contacto connosco para discutir a personalização.
  • Roteiro sujeito a alterações sem aviso prévio

Pronto para discutir as suas necessidades?