We are releasing 1 update every month. The below road map is for new features, bug fixes will be released from time to time and top priority is given to bug fixes.
Also multiple platforms plugin integration will be released from time to time based on client requirement/requests.
Feature List | Help Desk | Service Desk | ||
---|---|---|---|---|
February 2024 | ||||
Form Builder – Section & Columns | ||||
Form Builders : Add Sections | ||||
Form Builders : Add columns | ||||
Common loader bar | ||||
Support for Sockets | ||||
3CX Telephony integration | ||||
Form Builders : New UI | ||||
Pre seeded asset forms | ||||
Agent Probe for assets | ||||
Save Filter for problem, change, release and contract | ||||
Servicedesk new dashboard widgets | ||||
March 2024 | ||||
Grouping of roles | ||||
New enhancements to time and billing module | ||||
Service Catalogue | ||||
Enhanced servicedesk reports | ||||
April 2024 | ||||
Custom form for problem | ||||
Custom form for release | ||||
Custom form for contract | ||||
And and OR operator in filters | ||||
Future Releases | ||||
Better UI for SLA, Workflows etc | ||||
OAuth Improvement, 2 way support | ||||
Email inbox, Bulk assign tags and labels | ||||
Migration Plugin – Build generic option to import tickets within Faveo | ||||
Email template reply with complete conversation history | ||||
Filters in Organisation directory datatable page | ||||
Improve Email Trim | ||||
Selenium support for admin panel | ||||
Gmail API support – Read and send emails via API | ||||
Business hours, give time breakup option within a day | ||||
Authentication: Shift to OAuth 2 | ||||
Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies | ||||
Survey | ||||
Data table select column & export option in organisation | ||||
Pre seeded asset forms | ||||
Selectable columns throughout | ||||
More & improved reports | ||||
AnydeskAPI integration as a plugin | ||||
Faveo Automatic Chat Bots | ||||
Faveo Chat | ||||
Project Management | ||||
Github integration | ||||
Jira integration | ||||
Shopify integration | ||||
Pipedrive integration | ||||
Patch Management | ||||
MS Teams integration | ||||
Survey Monkey integration | ||||
Google Drive integration | ||||
Zapier integration | ||||
Discussion forum |
Faveo Help Desk Mobile App Road Map
More info:
- To reports bugs or request new features, do email us via Contact form
- Faveo is completely customisable as per requirement. Do get in touch with us to discuss customisation.
- Roadmap subject to change without prior notice
Ready to discuss your requirements?