We are releasing 1 update every month. The below road map is for new features, bug fixes will be released from time to time and top priority is given to bug fixes.
Also multiple platforms plugin integration will be released from time to time based on client requirement/requests.
Future Releases
| Feature List | Help Desk | Service Desk | ||
|---|---|---|---|---|
| September 2024 | ||||
| Message redaction |  |
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| Network discovery with SSH |  |
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| Allow multiple webhooks | |
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| Form builder UI improvement | |
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| Task module enhacement | |
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| Cisco Smart Bonding integration | |
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| October 2024 | ||||
| Agent Probe for assets | |
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| Ticket form submission auto detect the asset | |
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| Grouping of roles | |
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| Improved security for authentication and verifying user | |
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| Support for PHP 8.2 | |
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| Improved ticket archieve | |
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| Task module Reporting | |
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| November 2024 | ||||
| And and OR operator between 2 statements in workflow, listeners and sla | |
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| Laravel and all libraries update | |
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| Service Catalogue | |
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| December 2024 | ||||
| And and OR operator in filters | |
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| Improved ticket merge | |
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| Improved feedback and rating report | |
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| January 2025 | ||||
| AI Integration | |
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| Gmail API support – Read and send emails via API | |
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| New enhancments to time and billing module | |
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| Filters in Organisation directory datatable page | |
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| February 2025 | ||||
| Better UI for SLA, Workflows etc | |
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| Business hours, give time breakup option within a day | |
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| Email inbox, Bulk assign tags and labels | |
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| Migration Plugin – Build generic option to import tickets within Faveo | |
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| Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies | |
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| March 2025 | ||||
| Data table select column & export option in organisation | |
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| Custom form for problem | |
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| Custom form for release | |
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| Custom form for contract | |
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| Selectable columns throughout | |
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| Ticket collision detection | |
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| Inbox new ticket alert auto refresh the page | |
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| Bulk action option in all data tables throughout | |
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| Future Releases | ||||
| Selenium support for admin panel | |
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| Survey | |
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| Report Builder | |
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| AnydeskAPI integration as a plugin | |
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| Faveo Automatic Chat Bots | |
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| Faveo Chat | |
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| Sales CRM Plugin | |
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| Project Management | |
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| Patch management | |
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| Github integration | |
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| Jira integration | |
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| Shopify integration | |
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| Show customer assets in client panel | |
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| Show where all approval is required in client panel | |
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Faveo Help Desk Mobile App Road Map
More info:
- To reports bugs or request new features, do email us via Contact form
- Faveo is completely customisable as per requirement. Do get in touch with us to discuss customisation.
- Roadmap subject to change without prior notice
Ready to discuss your requirements?
