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Faveo Help Desk Road Map

We are releasing 1 update every month. The below road map is for new features, bug fixes will be released from time to time and top priority is given to bug fixes.
Also multiple platforms plugin integration will be released from time to time based on client requirement/requests.

September 2021

Feature List Help Desk Service Desk
January 2022
New Rating Module with reports 1438108666_button_ok 1438108666_button_ok
Daily Report Rewrite 1438108666_button_ok 1438108666_button_ok
Rewrite Notification Module 1438108666_button_ok 1438108666_button_ok
Team Module Rewrite 1438108666_button_ok 1438108666_button_ok
Innodb Support 1438108666_button_ok 1438108666_button_ok
Link users to an organisation from oganisarion profile page, without going through create user or edit user process 1438108666_button_ok 1438108666_button_ok
Email alerts in the Change Management module 1438108666_button_ok 1438108666_button_ok
Change Management Save Filters 1438108666_button_ok 1438108666_button_ok
CMDB 1438108666_button_ok 1438108666_button_ok
February 2022
API Security improvement and standardization 1438108666_button_ok 1438108666_button_ok
Groups based on role and permission 1438108666_button_ok 1438108666_button_ok
Auto-discovery of asset network probe 1438108666_button_ok 1438108666_button_ok
Auto-discovery of asset agent probe 1438108666_button_ok 1438108666_button_ok
Task Module enhancements with reports 1438108666_button_ok 1438108666_button_ok
Converting whole AdminPanel to VUE 1438108666_button_ok 1438108666_button_ok
Database level language translation 1438108666_button_ok 1438108666_button_ok
Client Panel widget to insert on different websites 1438108666_button_ok 1438108666_button_ok
Support multilingual Articles/categories in KB 1438108666_button_ok 1438108666_button_ok
Listeners and workflow for Change Management 1438108666_button_ok 1438108666_button_ok
Rewrite existing reports for Servicedesk and make them similar to Helpdesk 1438108666_button_ok 1438108666_button_ok
March 2022
Improve Time Track & Billing module 1438108666_button_ok 1438108666_button_ok
Option to enforce 2FA for all users 1438108666_button_ok 1438108666_button_ok
System-level activity log 1438108666_button_ok 1438108666_button_ok
Data table select column & export option just like snipe it in asset, contract, problem, change, release, user and organisation 1438108666_button_ok 1438108666_button_ok
Patch management 1438108666_button_ok 1438108666_button_ok
Manage multiple license with one key 1438108666_button_ok 1438108666_button_ok
Pre seeded asset forms 1438108666_button_ok 1438108666_button_ok
April 2022
Upgrade Daily notification email 1438108666_button_ok 1438108666_button_ok
Auto Refresh inbox on new ticket 1438108666_button_ok 1438108666_button_ok
Health widget on the dashboard for the admin showing over all system health in self hosted versions 1438108666_button_ok 1438108666_button_ok
Daily Technical Email report for system admin, if cron and system is running as expected in self hosted versions 1438108666_button_ok 1438108666_button_ok
Archiving data 1438108666_button_ok 1438108666_button_ok
Filters for Organisation directory 1438108666_button_ok 1438108666_button_ok
Improve Form Builder UI 1438108666_button_ok 1438108666_button_ok
Form Builders : Add Sections 1438108666_button_ok 1438108666_button_ok
Form Builders : Add columns 1438108666_button_ok 1438108666_button_ok
Custom form for problem 1438108666_button_ok 1438108666_button_ok
Custom form for release 1438108666_button_ok 1438108666_button_ok
Integration with Zoho/one 3rd party application 1438108666_button_ok 1438108666_button_ok
Problem report 1438108666_button_ok 1438108666_button_ok
Change report 1438108666_button_ok 1438108666_button_ok
Release report 1438108666_button_ok 1438108666_button_ok
Future Releases
Faveo Chat 1438108666_button_ok 1438108666_button_ok
Business hours, give time breakup option within a day 1438108666_button_ok 1438108666_button_ok
Project Management 1438108666_button_ok 1438108666_button_ok
Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies 1438108666_button_ok 1438108666_button_ok
Survey 1438108666_button_ok 1438108666_button_ok
Twilio Twilio API integration for VOIP and SMS 1438108666_button_ok 1438108666_button_ok
Team Viewer Team Viewer API integration as a plugin 1438108666_button_ok 1438108666_button_ok
Faveo Automatic Chat Bots 1438108666_button_ok 1438108666_button_ok
Gmail API support – Read and send emails via API 1438108666_button_ok 1438108666_button_ok
Sales CRM Plugin 1438108666_button_ok 1438108666_button_ok

Faveo Help Desk Mobile App Road Map

Read More

More info:

  • To reports bugs or request new features, do email us via Contact form
  • Faveo is completely customisable as per requirement. Do get in touch with us to discuss customisation.
  • Roadmap subject to change without prior notice
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