Faveo Help Desk Road Map

We are releasing 1 update every month. The below road map is for new features, bug fixes will be released from time to time and top priority is given to bug fixes.
Also multiple platforms plugin integration will be released from time to time based on client requirement/requests.

Feature List Help Desk Service Desk
December 2022
API Security improvement and standardization 1438108666_button_ok 1438108666_button_ok
Dashboard select widget 1438108666_button_ok 1438108666_button_ok
Improved Caching 1438108666_button_ok 1438108666_button_ok
Merge users 1438108666_button_ok 1438108666_button_ok
Health & monitoring 1438108666_button_ok 1438108666_button_ok
January 2023
Improve Time Track & Billing module 1438108666_button_ok 1438108666_button_ok
Task report 1438108666_button_ok 1438108666_button_ok
Convert existing Service desk report to Helpdesk format 1438108666_button_ok 1438108666_button_ok
Change Management report 1438108666_button_ok 1438108666_button_ok
Auto-discovery of asset network probe 1438108666_button_ok 1438108666_button_ok
Auto-discovery of asset agent probe 1438108666_button_ok 1438108666_button_ok
Launch fully automated Faveo Cloud 1438108666_button_ok 1438108666_button_ok
February 2023
Auto Refresh inbox on new ticket 1438108666_button_ok 1438108666_button_ok
Groups based on role and permission 1438108666_button_ok 1438108666_button_ok
Report scheduling 1438108666_button_ok 1438108666_button_ok
All Reports pdf & excel conversion option 1438108666_button_ok 1438108666_button_ok
March 2023
Business hours, give time breakup option within a day 1438108666_button_ok 1438108666_button_ok
Workflow, listener, SLA, give and , or condition option within a condition 1438108666_button_ok 1438108666_button_ok
Export option for problem, change, release, asset, contracts and organisation 1438108666_button_ok 1438108666_button_ok
April 2023
Translation at the Database level 1438108666_button_ok 1438108666_button_ok
System level activity record 1438108666_button_ok 1438108666_button_ok
Revamp SMS plugin 1438108666_button_ok 1438108666_button_ok
Failed login attempt mailer for agents and admins 1438108666_button_ok 1438108666_button_ok
For API Replace JWT with Passport 1438108666_button_ok 1438108666_button_ok
Standardise the API with option for token, security  1438108666_button_ok 1438108666_button_ok
May 2023
KB Improve support for more design elements 1438108666_button_ok 1438108666_button_ok
Department view page for department managers in agent panel 1438108666_button_ok 1438108666_button_ok
Import Assets Via CVS 1438108666_button_ok 1438108666_button_ok
Ability to export users, tickets, organisation from Faveo  1438108666_button_ok 1438108666_button_ok
June 2023
Fetch email incoming and outgoing setting automatically based on domain name 1438108666_button_ok 1438108666_button_ok
July 2023
Team view page in agent panel for Team Leaders & department managers 1438108666_button_ok 1438108666_button_ok
Future Releases
Faveo Chat 1438108666_button_ok 1438108666_button_ok
Business hours, give time breakup option within a day 1438108666_button_ok 1438108666_button_ok
Authentication: Shift to OAuth 2 1438108666_button_ok 1438108666_button_ok
Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies 1438108666_button_ok 1438108666_button_ok
Survey 1438108666_button_ok 1438108666_button_ok
Twilio Twilio API integration for VOIP and SMS 1438108666_button_ok 1438108666_button_ok
Team Viewer Team Viewer API integration as a plugin 1438108666_button_ok 1438108666_button_ok
Faveo Automatic Chat Bots 1438108666_button_ok 1438108666_button_ok
Gmail API support – Read and send emails via API 1438108666_button_ok 1438108666_button_ok
Sales CRM Plugin 1438108666_button_ok 1438108666_button_ok
Project Management 1438108666_button_ok 1438108666_button_ok
Health & Monitoring module 1438108666_button_ok 1438108666_button_ok
Horizon notification 1438108666_button_ok 1438108666_button_ok
Form builder with sections & columns 1438108666_button_ok 1438108666_button_ok

Faveo Help Desk Mobile App Road Map

Read More

More info:

  • To reports bugs or request new features, do email us via Contact form
  • Faveo is completely customisable as per requirement. Do get in touch with us to discuss customisation.
  • Roadmap subject to change without prior notice
Ready to discuss your requirements?

Price Based Country test mode enabled for testing United States (US). You should do tests on private browsing mode. Browse in private with Firefox, Chrome and Safari

× How can I help you?