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Faveo Help Desk Road Map

We are releasing 1 update every month. The below road map is for new features, bug fixes will be released from time to time and top priority is given to bug fixes.
Also multiple platforms plugin integration will be released from time to time based on client requirement/requests.

Feature List Help Desk Community Help Desk Service Desk Community Service Desk
September 2019
API for change module 1438108655_button_cancel 1438108655_button_cancel 1438108666_button_ok 1438108666_button_ok
Whats app integration using Twilio 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Improve ticket activity log 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Improve System activity log 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Gmail API support – Read and send emails via API 1438108655_button_cancel 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Rewrite SLA Module 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Business hours, give time breakup option within a day 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Improve Time Track & Billing module 1438108655_button_cancel 1438108655_button_cancel 1438108666_button_ok 1438108666_button_ok
Agent Panel convert to Vue.JS and make Modular 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Improve Dashboard reports to select data based on user permission and department 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Add more filters in Inbox 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Make reports data/numbers clickable and link them to inbox filters 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
SD Fix Cab Functionality 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
SD Rewrite all reports in Vue.js 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
SD Convert Problem Management to Vue.js 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
SD Convert Change Management to Vue.js 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
KB allow sub categories 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Use new WYSIWYG editor 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Copy paste screenshots directly in WYSIWYG 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Remove File Manager from Agent panel 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Use new file manager 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
October 2019
Ability to delete users 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Admin Panel convert to Vue.JS and make Modular 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
SD Agent Panel convert to Vue.JS and make Modular 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
New Form builder in Asset 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
API for release module 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Change Public & private storage location in Admin panel 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Team view page in agent panel for Team Leaders & department managers 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Department view page for department managers in agent panel 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Incoming phone pop up in agent panel to show number calling in and possible users who are calling in and with option to create ticket 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Report scheduler 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Add pdf, CSV export option to all reports 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Rewrite All Existing Reports 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Facebook integration for social login and ticket reading improve UI 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
2FA 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
New form builder UI 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
New KB Search Algorithm 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Standardise the API with option for token, security 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
For API Replace JWT with Passport 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Upgrade Dalily notification email 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Rewrite all plugins 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Improve reCAPTCHA add support for V3 and captcha in KB comments 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Improve backup ability while upgrade 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
November 2019
Ability to export users, tickets, organisation from Faveo 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Ability to import users, department, organisations into Faveo 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Single migration plugin to migrate to Faveo from other Help desk 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Updated SMS plugin 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Updated Envato plugin 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
WHMCS Integration 1438108655_button_cancel 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Admin Panel convert to Vue.JS and make Modular 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Improve login security 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Improve API Security 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Email Trim 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Failed login attempt mailer for agents and admins 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Login Security – System shouldn’t accept weak password 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
December 2019
Performance Testing 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Security – Penetration testing 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Future Releases
Assets should be able to attach from client panel ticket creation & Agent panel ticket creation 1438108655_button_cancel 1438108655_button_cancel 1438108666_button_ok 1438108666_button_ok
Improve Task Plugin 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Authentication: Shift to OAuth 2 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Developer’s documentation 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Update Email template default styling 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Updated User Manuals 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Update installer – support all Laravel supported DB’s 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Mobile apps for service desk 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Faveo Chat 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Survey 1438108655_button_cancel 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Twilio Twilio API integration for VOIP and SMS 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Team Viewer Team Viewer API integration as a plugin 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Faveo Automatic Chat Bots 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Sales CRM Plugin 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Project Management 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Probe to discover new assets. 1438108655_button_cancel 1438108655_button_cancel 1438108666_button_ok 1438108666_button_ok
Track CI on & off network 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Service Desk Advance Reporting 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok

Faveo Help Desk Mobile App Road Map

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More info:

  • To reports bugs or request new features, do email us via Contact form
  • Faveo is completely customisable as per requirement. Do get in touch with us to discuss customisation.
  • Roadmap subject to change without prior notice
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