We are releasing 1 update every month. The below road map is for new features, bug fixes will be released from time to time and top priority is given to bug fixes.
Also multiple platforms plugin integration will be released from time to time based on client requirement/requests.
| Feature List | Help Desk | Service Desk | ||
|---|---|---|---|---|
| December 2022 | ||||
| API Security improvement and standardization |  |
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| Dashboard select widget | |
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| Improved Caching | |
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| Merge users | |
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| Health & monitoring | |
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| January 2023 | ||||
| Improve Time Track & Billing module | |
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| Task report | |
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| Convert existing Service desk report to Helpdesk format |  |
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| Change Management report | |
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| Auto-discovery of asset network probe | |
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| Auto-discovery of asset agent probe | |
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| Launch fully automated Faveo Cloud | |
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| February 2023 | ||||
| Auto Refresh inbox on new ticket | |
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| Groups based on role and permission | |
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| Report scheduling | |
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| All Reports pdf & excel conversion option | |
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| March 2023 | ||||
| Business hours, give time breakup option within a day | |
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| Workflow, listener, SLA, give and , or condition option within a condition | |
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| Export option for problem, change, release, asset, contracts and organisation | |
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| April 2023 | ||||
| Translation at the Database level | |
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| System level activity record | |
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| Revamp SMS plugin | |
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| Failed login attempt mailer for agents and admins | |
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| For API Replace JWT with Passport | |
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| Standardise the API with option for token, security | |
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| May 2023 | ||||
| KB Improve support for more design elements | |
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| Department view page for department managers in agent panel | |
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| Import Assets Via CVS | |
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| Ability to export users, tickets, organisation from Faveo | |
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| June 2023 | ||||
| Fetch email incoming and outgoing setting automatically based on domain name | |
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| July 2023 | ||||
| Team view page in agent panel for Team Leaders & department managers | |
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| Future Releases | ||||
| Faveo Chat | |
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| Business hours, give time breakup option within a day | |
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| Authentication: Shift to OAuth 2 | |
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| Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies | |
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| Survey | |
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 Twilio API integration for VOIP and SMS |
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 Team Viewer API integration as a plugin |
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| Faveo Automatic Chat Bots | |
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| Gmail API support – Read and send emails via API | |
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| Sales CRM Plugin | |
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| Project Management | |
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| Health & Monitoring module | |
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| Horizon notification | |
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| Form builder with sections & columns | |
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Faveo Help Desk Mobile App Road Map
More info:
- To reports bugs or request new features, do email us via Contact form
- Faveo is completely customisable as per requirement. Do get in touch with us to discuss customisation.
- Roadmap subject to change without prior notice
Ready to discuss your requirements?