Faveo Help Desk Road Map

We are releasing 1 update every month. The below road map is for new features, bug fixes will be released from time to time and top priority is given to bug fixes.
Also multiple platforms plugin integration will be released from time to time based on client requirement/requests.

Feature List Help Desk Service Desk
February 2024
Form Builder – Section & Columns 1438108666_button_ok 1438108666_button_ok
Form Builders : Add Sections 1438108666_button_ok 1438108666_button_ok
Form Builders : Add columns 1438108666_button_ok 1438108666_button_ok
Common loader bar 1438108666_button_ok 1438108666_button_ok
Support for Sockets 1438108666_button_ok 1438108666_button_ok
3CX Telephony integration 1438108666_button_ok 1438108666_button_ok
Form Builders : New UI 1438108666_button_ok 1438108666_button_ok
Pre seeded asset forms 1438108666_button_ok 1438108666_button_ok
Agent Probe for assets 1438108666_button_ok 1438108666_button_ok
Save Filter for problem, change, release and contract 1438108666_button_ok 1438108666_button_ok
Servicedesk new dashboard widgets 1438108666_button_ok 1438108666_button_ok
March 2024
Grouping of roles 1438108666_button_ok 1438108666_button_ok
New enhancements to time and billing module 1438108666_button_ok 1438108666_button_ok
Service Catalogue 1438108666_button_ok 1438108666_button_ok
Enhanced servicedesk reports 1438108666_button_ok 1438108666_button_ok
April 2024
Custom form for problem 1438108666_button_ok 1438108666_button_ok
Custom form for release 1438108666_button_ok 1438108666_button_ok
Custom form for contract 1438108666_button_ok 1438108666_button_ok
And and OR operator in filters 1438108666_button_ok 1438108666_button_ok
Future Releases
Better UI for SLA, Workflows etc 1438108666_button_ok 1438108666_button_ok
OAuth Improvement, 2 way support 1438108666_button_ok 1438108666_button_ok
Email inbox, Bulk assign tags and labels 1438108666_button_ok 1438108666_button_ok
Migration Plugin – Build generic option to import tickets within Faveo 1438108666_button_ok 1438108666_button_ok
Email template reply with complete conversation history 1438108666_button_ok 1438108666_button_ok
Filters in Organisation directory datatable page 1438108666_button_ok 1438108666_button_ok
Improve Email Trim 1438108666_button_ok 1438108666_button_ok
Selenium support for admin panel 1438108666_button_ok 1438108666_button_ok
Gmail API support – Read and send emails via API 1438108666_button_ok 1438108666_button_ok
Business hours, give time breakup option within a day 1438108666_button_ok 1438108666_button_ok
Authentication: Shift to OAuth 2 1438108666_button_ok 1438108666_button_ok
Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies 1438108666_button_ok 1438108666_button_ok
Survey 1438108666_button_ok 1438108666_button_ok
Data table select column & export option in organisation 1438108666_button_ok 1438108666_button_ok
Pre seeded asset forms 1438108666_button_ok 1438108666_button_ok
Selectable columns throughout 1438108666_button_ok 1438108666_button_ok
More & improved reports 1438108666_button_ok 1438108666_button_ok
AnydeskAPI integration as a plugin 1438108666_button_ok 1438108666_button_ok
Faveo Automatic Chat Bots 1438108666_button_ok 1438108666_button_ok
Faveo Chat 1438108666_button_ok 1438108666_button_ok
Project Management 1438108666_button_ok 1438108666_button_ok
Github integration 1438108666_button_ok 1438108666_button_ok
Jira integration 1438108666_button_ok 1438108666_button_ok
Shopify integration 1438108666_button_ok 1438108666_button_ok
Pipedrive integration 1438108666_button_ok 1438108666_button_ok
Patch Management 1438108666_button_ok 1438108666_button_ok
MS Teams integration 1438108666_button_ok 1438108666_button_ok
Survey Monkey integration 1438108666_button_ok 1438108666_button_ok
Google Drive integration 1438108666_button_ok 1438108666_button_ok
Zapier integration 1438108666_button_ok 1438108666_button_ok
Discussion forum 1438108666_button_ok 1438108666_button_ok

Faveo Help Desk Mobile App Road Map

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More info:

  • To reports bugs or request new features, do email us via Contact form
  • Faveo is completely customisable as per requirement. Do get in touch with us to discuss customisation.
  • Roadmap subject to change without prior notice
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