Faveo Help Desk Road Map

We are releasing 1 update every month. The below road map is for new features, bug fixes will be released from time to time and top priority is given to bug fixes.
Also multiple platforms plugin integration will be released from time to time based on client requirement/requests.

Future Releases

Feature List Help Desk Service Desk
April 2024
Form Builders : Add Sections 1438108666_button_ok 1438108666_button_ok
Form Builders : Add columns 1438108666_button_ok 1438108666_button_ok
Form Builders : New UI 1438108666_button_ok 1438108666_button_ok
Pre seeded asset forms 1438108666_button_ok 1438108666_button_ok
Agent Probe for assets 1438108666_button_ok 1438108666_button_ok
Servicedesk new dashboard widgets 1438108666_button_ok 1438108666_button_ok
Enhanced servicedesk reports 1438108666_button_ok 1438108666_button_ok
Save Filter for problem, change, release and contract 1438108666_button_ok 1438108666_button_ok
oAuth Improvement, 2 way support 1438108666_button_ok 1438108666_button_ok
Intercom integration 1438108666_button_ok 1438108666_button_ok
May 2024
Grouping of roles 1438108666_button_ok 1438108666_button_ok
Vonage SMS integration 1438108666_button_ok 1438108666_button_ok
Improved security for authentication and verifying user 1438108666_button_ok 1438108666_button_ok
Message redaction 1438108666_button_ok 1438108666_button_ok
Time based workflow triggers 1438108666_button_ok 1438108666_button_ok
Ticket form submission auto detect the asset 1438108666_button_ok 1438108666_button_ok
June 2024
New enhancments to time and billing module 1438108666_button_ok 1438108666_button_ok
Improved feedback and rating report 1438108666_button_ok 1438108666_button_ok
Service Catalogue 1438108666_button_ok 1438108666_button_ok
July 2024
And and OR operator in filters 1438108666_button_ok 1438108666_button_ok
Improved ticket merge 1438108666_button_ok 1438108666_button_ok
And and OR operator between 2 statements in workflow, listeners and sla 1438108666_button_ok 1438108666_button_ok
August 2024
Filters in Organization directory datatable page 1438108666_button_ok 1438108666_button_ok
Custom form for problem 1438108666_button_ok 1438108666_button_ok
Custom form for release 1438108666_button_ok 1438108666_button_ok
Custom form for contract 1438108666_button_ok 1438108666_button_ok
September 2024
Better UI for SLA, Workflows etc 1438108666_button_ok 1438108666_button_ok
Business hours, give time breakup option within a day 1438108666_button_ok 1438108666_button_ok
Email inbox, Bulk assign tags and labels 1438108666_button_ok 1438108666_button_ok
Migration Plugin – Build generic option to import tickets within Faveo 1438108666_button_ok 1438108666_button_ok
Gmail API support – Read and send emails via API 1438108666_button_ok 1438108666_button_ok
Improve Email Trim 1438108666_button_ok 1438108666_button_ok
Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies 1438108666_button_ok 1438108666_button_ok
October 2024
Data table select column & export option in organisation 1438108666_button_ok 1438108666_button_ok
Selectable columns throughout 1438108666_button_ok 1438108666_button_ok
Bulk action option in all data tables throughout 1438108666_button_ok 1438108666_button_ok
November 2024
Support for PHP 8.2 1438108666_button_ok 1438108666_button_ok
Laravel and all libraries update 1438108666_button_ok 1438108666_button_ok
December 2024
Ticket collision detection 1438108666_button_ok 1438108666_button_ok
Inbox new ticket alert auto refresh the page 1438108666_button_ok 1438108666_button_ok
Future Releases
Selenium support for admin panel 1438108666_button_ok 1438108666_button_ok
Survey 1438108666_button_ok 1438108666_button_ok
Report Builder 1438108666_button_ok 1438108666_button_ok
AnydeskAPI integration as a plugin 1438108666_button_ok 1438108666_button_ok
Faveo Automatic Chat Bots 1438108666_button_ok 1438108666_button_ok
Faveo Chat 1438108666_button_ok 1438108666_button_ok
Sales CRM Plugin 1438108666_button_ok 1438108666_button_ok
Project Management 1438108666_button_ok 1438108666_button_ok
Patch management 1438108666_button_ok 1438108666_button_ok
Github integration 1438108666_button_ok 1438108666_button_ok
Jira integration 1438108666_button_ok 1438108666_button_ok
Shopify integration 1438108666_button_ok 1438108666_button_ok

Faveo Help Desk Mobile App Road Map

Read More

More info:

  • To reports bugs or request new features, do email us via Contact form
  • Faveo is completely customisable as per requirement. Do get in touch with us to discuss customisation.
  • Roadmap subject to change without prior notice
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