fbpx

Faveo Help Desk Road Map

We are releasing 1 update every month. The below road map is for new features, bug fixes will be released from time to time and top priority is given to bug fixes.
Also multiple platforms plugin integration will be released from time to time based on client requirement/requests.

Feature List Help Desk Service Desk
August 2021
Asset Import via CSV 1438108666_button_ok 1438108666_button_ok
New Rating Module with reports 1438108666_button_ok 1438108666_button_ok
Update Email template default styling 1438108666_button_ok 1438108666_button_ok
Admin Panel convert to Vue.JS 1438108666_button_ok 1438108666_button_ok
Export option for problem, change, release, asset, contracts and organisation 1438108666_button_ok 1438108666_button_ok
Email Trim 1438108666_button_ok 1438108666_button_ok
KB Support for sub category and filters in agent panel 1438108666_button_ok 1438108666_button_ok
September 2021
Upgrade Daily notification email 1438108666_button_ok 1438108666_button_ok
Auto Refresh inbox on new ticket 1438108666_button_ok 1438108666_button_ok
Task Comments, follow up and Reports 1438108666_button_ok 1438108666_button_ok
October 2021
Improve Time Track & Billing module 1438108666_button_ok 1438108666_button_ok
Option to enforce 2FA for all users 1438108666_button_ok 1438108666_button_ok
November 2021
API Security improvement and standardization 1438108666_button_ok 1438108666_button_ok
Groups based on role and permission 1438108666_button_ok 1438108666_button_ok
December 2021
Auto discovery of asset network problem 1438108666_button_ok 1438108666_button_ok
Auto discovery of asset agent problem 1438108666_button_ok 1438108666_button_ok
Future Releases
Faveo Chat 1438108666_button_ok 1438108666_button_ok
Docker for Faveo installation for linux 1438108666_button_ok 1438108666_button_ok
Business hours, give time breakup option within a day 1438108666_button_ok 1438108666_button_ok
Authentication: Shift to OAuth 2 1438108666_button_ok 1438108666_button_ok
Survey 1438108666_button_ok 1438108666_button_ok
Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies 1438108666_button_ok 1438108666_button_ok
Twilio Twilio API integration for VOIP and SMS 1438108666_button_ok 1438108666_button_ok
Team Viewer Team Viewer API integration as a plugin 1438108666_button_ok 1438108666_button_ok
Faveo Automatic Chat Bots 1438108666_button_ok 1438108666_button_ok
Gmail API support – Read and send emails via API 1438108666_button_ok 1438108666_button_ok
Sales CRM Plugin 1438108666_button_ok 1438108666_button_ok
Project Management 1438108666_button_ok 1438108666_button_ok
Revamp Podio plugin 1438108666_button_ok 1438108666_button_ok

Faveo Help Desk Mobile App Road Map

Read More

More info:

  • To reports bugs or request new features, do email us via Contact form
  • Faveo is completely customisable as per requirement. Do get in touch with us to discuss customisation.
  • Roadmap subject to change without prior notice
Ready to discuss your requirements?
×

Powered by WhatsApp Chat

× How can I help you?