Faveo Help Desk Road Map

We are releasing 1 update every month. The below road map is for new features, bug fixes will be released from time to time and top priority is given to bug fixes.
Also multiple platforms plugin integration will be released from time to time based on client requirement/requests.

Feature List Help Desk Community Help Desk Pro Service Desk Community Service Desk Pro
August 2018
Modular system Phase-1 – Break every page into modules to improve performance 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Developer’s documentation 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Migrate to Vue.js 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Update Email template default styling 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Updated User Manuals 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Laravel 5.6 framework update 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Service Desk Improvement & Updates 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
September 2018
Modular system Phase-2 – Break every page into modules to improve performance 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Update installer – support all Laravel supported DB’s 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Performance Testing 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Security – Penetration testing 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Mobile apps for service desk 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Cloud/SaaS Version 1438108655_button_cancel 1438108655_button_cancel 1438108666_button_ok 1438108666_button_ok
Faveo Chat 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Laravel 5.6 framework update 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
SLA module modification 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
October 2018
WHMCS Integration 1438108655_button_cancel 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
 SIP Phone API integration 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Satellite Help desk 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
API For warranty check for HP, Dell, Lenovo 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
November 2018
Survey 1438108655_button_cancel 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Twilio Twilio API integration for VOIP and SMS 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Team Viewer Team Viewer API integration as a plugin 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Faveo Automatic Chat Bots 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
Sales CRM Plugin 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
December 2018
Project Management 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
January 2019
Probe to discover new assets. 1438108655_button_cancel 1438108655_button_cancel 1438108666_button_ok 1438108666_button_ok
Track CI on & off network 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok
February 2019
Service Desk Advance Reporting 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok 1438108666_button_ok

Faveo Help Desk Mobile App Road Map

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More info:

  • To reports bugs or request new features, do email us via Contact form
  • Faveo is completely customisable as per requirement. Do get in touch with us to discuss customisation.
  • Roadmap subject to change without prior notice
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