About Us

Faveo Helpdesk provides Businesses with an automated Helpdesk system to manage customer support.

The word Faveo comes from Latin which means to be favorable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups, SME’s and large corporations empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven by passion of providing tools for managing consumer queries for strategic insights and helping organizations  take those decisive decisions.

Faveo has been integrated with multiple platforms and new features being added each month.

Faveo can also be customized according to requirement and we do undertake such request.

Our aspiration is to become world’s most favored open source helpdesk application.

First release of Faveo was done on 23rd October 2015.

Faveo is owned and managed by Ladybird Web Solution, Which was founded in 2009 and later incorporated as private limited company in 2015.


  • People: Be a great place to work where people are inspired to be just awesome.
  • Products & Services: Bring to the world a portfolio of quality products and services, which can be the honest addition to the list of must-have essentials.
  • Partners: create true value for their investments.
  • Planet: Be a responsible organization that is ethical and does no evil.
  • Profit: Maximizing returns with versatile innovations, smart strategies, and resourcefulness.
  • Productivity: Be a highly dedicated, amicable, lean and swift organization.


  • To create value for our clients, share holders as well as to our employees.
  • Never start with diffidence, Always start with confidence.
  • What we do, we do well with a systematic approach.
  • Innovation with simplicity. Always offer the best.
  • Work efficiently and be committed in heart and mind.
  • To have the honesty to admit when we’re wrong and the courage to change.
  • Leverage collective genius to shape a better future
  • Inspire creativity, passion, optimism and fun


  • To always be in pursuit of excellence and to be global leaders in providing strategic planning for robust and cost-effective web solutions.
  • “In a free enterprise, the community is not just another stakeholder in business, but is, in fact, the very purpose of its existence.”
  • We are inspired by these words of Mr. J.N. Tata the father of Indian industry.  Ladybird Web Solution pledges to be an ethical organization. We are committed to making this organization not only profitable business but also the one which gives back to the society and of course a great place to work.


“Coming together is a beginning. Keeping together is progress. Working together is success.” – Henry Ford

Our team works on pyramid vertical column hierarchy. Each team member supporting each other, empowering & helping each other. We are a young, highly spirited & a team full of enthusiasm. We take optimum pride in what we do and we do things best. With our cohesive approach, we stand strengthened among our diversities, complementing each other’s abilities.