Reliable IT Service Desk Ticketing System Trusted by Global Leaders
Trusted by global organizations like Tata Memorial Hospital, NHS, Copart, and Jaleel Holding, Faveo is a cloud-based service desk and ITSM solution designed to streamline IT service management. Whether used for internal IT or external support, it minimizes downtime and enhances reliability. Customizable and scalable, Faveo supports both cloud and on-premise setups—offering simplicity, automation, and seamless collaboration to fit your business needs.
360° Approach to IT Service Management
Built on ITIL principles and enhanced with automation and asset intelligence, Faveo ServiceDesk is a powerful IT ticket system software that provides complete visibility and control over IT operations, delivering a truly comprehensive 360° approach to IT Service Management.
Advanced Asset and Configuration Management
Manage your IT asset inventory with ease using Faveo ServiceDesk. Track hardware and software lifecycles, monitor software licenses and contracts, and gain full visibility into your IT environment through a powerful CMDB—ensuring compliance, control, and smarter decision-making.
Custom Statuses for Your Workflow
Personalize the statuses in your IT service desk tool to match your workflow. From New to In Progress, Resolved, or Escalated, define custom statuses that reflect each stage of your service process—providing clear visibility for both agents and end users, improving overall service delivery.
Automation & SLA Management
Faveo Service Desk helps automate tasks, approvals, and escalations, making it easier to manage and resolve tickets on time. As an ITSM solution, it improves your IT service management by reducing manual work, ensuring SLA targets are met, and helping teams work more efficiently.
Service Desk Reporting & Analytics
Track SLA performance, ticket trends, agent productivity, and asset utilization metrics with our IT asset management solution. Gain valuable insights through visual dashboards and exportable reports. Make informed, data-driven decisions to continuously improve service quality, efficiency, and overall performance.
Plugins Integrations with Faveo Servicedesk System
Turn WhatsApp messages into support tickets automatically. Your agents can reply right inside Faveo, while customers get quick answers on WhatsApp. Manage multiple WhatsApp numbers to handle lots of inquiries smoothly.
Telephony
Easily connect phone calls from platforms like Knowlarity, 3CX, My Operator and Exotel with Faveo Servicedesk Software. Calls become tickets instantly, and recordings are linked so agents can help customers faster and more personally.
Productivity Suite
The new Productivity Suite plugin offers advanced tools to monitor tasks performance, track key metrics in real time, analyze data, and manage role-based permissions. Easily export reports and share insights with your team.
LDAP
Keep your user information automatically updated by syncing with systems like Active Directory and OpenLDAP. Your team can log in using their usual credentials, making access easy and secure.
Core ITSM (IT Service Management) Features in Faveo Service Desk
Network Discovery
Automatically scan and detect devices in your IT landscape. Gather real-time data like IP, OS, and device type to keep your asset inventory accurate and up to date for smarter, faster, and efficient device management.
Incident Management
Log, track, and resolve incidents with ease. Identify root causes of recurring issues to prevent downtime, reduce operational risks, enhance team productivity, and significantly improve service continuity across your IT operations
Service Level Management
Track SLA performance in real-time. Automate escalations and monitor resolution times to maintain service quality, ensure accountability, improve customer satisfaction, and meet support commitments consistently.
Remote Monitoring with Agent Software
The Agent Software offers real-time asset insights, remote access, and patch management solutions. It is easily installed on Windows and Mac for scanning, control, updates, and troubleshooting.
IT Asset Inventory Management
Track the entire lifecycle of hardware and software—from purchase to disposal. Maintain an accurate IT asset inventory and ensure control with real-time status and location data.
Security & Compliance
Safeguard data with secure authentication and role-based access. Ensure compliance and maintain data integrity across all user actions and system events in your IT environment, enhancing accountability and reducing security risks.
Top Reasons to Choose Faveo for Your ITSM Solutions
Comprehensive ITSM Solution
A comprehensive ITSM solution for managing tickets, assets, changes, and monitoring.
ITIL-Compliant & Certified
Certified in ITIL for optimal service management and industry best practices.
Advanced Analytics & Insights
Use clear visuals and reports to track performance and make smart decisions.
Trusted by Global Customers
Over 5,000 customers across 50+ countries trust Faveo around the globe.
Tailored for All Business Sizes
Designed for startups, SMEs, and enterprises to fit every organizational need.
Customizable & Easy Integration
Seamlessly integrate with your systems and customize workflows for efficiency.
