Choose from our free open source version or paid premium versions which come with support & multi-platform integration.
Helpdesk & Service desk Pricing, as simple as it gets
Monthly
Annually
* Billed Annually
Freelancer
Essential features for small teams starting with Helpdesk
Free ₹1000
Free ₹1000
2 Agents
- Omni Channel Integration
- Dynamic Ticket Form Management
- SLA Process Management
- SLA reminder & escalation
- Workflow & Approval Workflow Management
- Workflow Automation
- Collision Detection
- In-Depth Reports
- Canned Response
- Average handling Time
- Custom Reports and Dashboards
Startup
Extended features for growing teams
₹599.41 ₹719.29
₹539.47 ₹719.29
Per Agent /month
- All the features in Freelancer
- Omni Channel Integration
- Dynamic Ticket Form Management
- SLA Process Management
- SLA reminder & escalation
- Workflow & Approval Workflow Management
- Workflow Automation
- Collision Detection
- In-Depth Reports
- Canned Response
- Average handling Time
- Custom Reports and Dashboards
SME
Full control and customization for large, complex support needs
₹1,284.45 ₹1,541.34
₹1,156.01 ₹1,541.342
Per Agent /month
- All the features in Startup
- LDAP
- Azure Active Directory
- Round-Robin routing
- Skill-based routing
- CSS customization
Enterprise
Full control and customization for large, complex support needs
Custom Pricing -
Custom Pricing -
Unlimited Agents /month
- All the features in SME
- Ad Hoc Approval
- Department Status Link
- Custom Js
*GST Extra
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Monthly
Annually
* Billed Annually
Freelancer
Essential features for small teams starting with Servicedesk
Free ₹2000
Free ₹2000
2 Agents
- All the features in HelpDesk
- Asset Management
- Problem Management
- Change Management
- Release Management
- Contract Management
Startup
Extended features for growing support teams
₹1,284.45 ₹1,541.34
₹1,156.01 ₹1,541.34
Per Agent /month
- All the features in Freelancer
- Asset Management
- Problem Management
- Change Management
- Release Management
- Contract Management
SME
Full control and customization for large, complex support needs
₹2,140.75 ₹2,568.90
₹1,926.68 ₹2,568.90
Per Agent /month
- All the features in Servicedesk Startup
- LDAP
- Azure Active Directory
- Round-Robin routing
- Skill-based routing
- CSS customization
Enterprise
Full control and customization for large, complex support needs
Custom Pricing -
Custom Pricing -
Unlimited Agents /month
- All the features in Servicedesk SME
- Ad Hoc Approval
- Department Status Link
- Custom Js
*GST Extra
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Freelancer
Essential features for small teams starting with Helpdesk
Free ₹30,000
2 Agents
- Omni Channel Integration
- Dynamic Ticket Form Management
- SLA Process Management
- SLA reminder & escalation
- Workflow & Approval Workflow Management
- Workflow Automation
- Collision Detection
- In-Depth Reports
- Canned Response
- Average handling Time
- Custom Reports and Dashboards
Startup
Extended features for growing teams
₹15,413.40 ₹18,496.08
Per Agent one time fee
- All the features in Freelancer
- Omni Channel Integration
SME
Full control and customization for large, complex support needs
₹17,126.00 ₹20,551.20
Per Agent one time fee
- All the features in Startup
- LDAP
- Azure Active Directory
- Round-Robin routing
- Skill-based routing
- CSS customization
Enterprise
Full control and customization for large, complex support needs
Custom Pricing -
Unlimited Agents one time fee
- All the features in SME
- Ad Hoc Approval
- Department Status Link
- Custom Js
Enterprise Pro
Full control and customization for large, complex support needs
Custom Pricing -
Unlimited Agents one time fee
- All the features in Enterprise
- Source code
*GST Extra
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Freelancer
Essential features for small teams starting with Servicedesk
Free ₹60,000
2 Agents
- All the features in HelpDesk
- Asset Management
- Problem Management
- Change Management
- Release Management
- Contract Management
Startup
Extended features for growing support teams
₹29,970.50 ₹35,964.60
Per Agent one time fee
- All the features in Freelancer
- Attachment Scanner
SME
Full control and customization for large, complex support needs
₹34,252.00 ₹41,102.40
Per Agent one time fee
- All the features in Startup
- LDAP
- Azure Active Directory
- Round-Robin routing
- Skill-based routing
- CSS customization
Enterprise
Full control and customization for large, complex support needs
Custom Pricing -
Unlimited Agents one time fee
- All the features in SME
- Ad Hoc Approval
- Department Status Link
- Custom Js
Enterprise Pro
Full control and customization for large, complex support needs
Custom Pricing -
Unlimited Agents one time fee
- All the features in Enterprise
- Source code
*GST Extra
Compare All Features
For any inquiries or to learn more about how Faveo Helpdesk can benefit your business
Customisable
Faveo is completely customisable as per your requirement. Do get in touch with us to discuss
Self Hosted
Installs on your own server. Free support and software updates till the time your license is active
Open source
Open source, easy to install & setup. Code shared on Github. Option to purchase license with and without source code
Know which plan is right for you
FAQ
Faveo HELPDESK is a platform-independent web-based application, meaning it is compatible with all operating systems. To install and run Faveo HELPDESK the following components are required.
Software Requirement
OS: Ubuntu 22.04
Web Server: Apache
PHP Version: 8.2
PHP Extensions: Mcrypt, OpenSSL, Mbstring, Tokenizer
Database: MySQL 8.0.x or Maria DB 10.6.x
Job Scheduler: Cron Job or any task scheduler
Web Server Extension: Pretty URLs or Search Engine Friendly URL’s have to be enabled in your web server configuration
Minimum Hardware Requirement
CPU: 4vCPU
RAM: 8GiB
Storage: 40GiB
If your server meets the above requirements but still has a problem with installation, be sure to seek help from the community or contact us.
*Though Faveo is platform independent & supports many different OS and web servers, it has been tested only with above specification and we recommend the same
Android & iOS app’s are available on Google play store & Apple app store.
You can shift from one plan of Faveo to another. Get in touch with us to discuss your requirement.
Faveo is completely customisable as per your requirement. Customisations are charged extra. Do get in touch with us to discuss customisation.
Yes, we accept bank transfers. Note that bank transfers are the slowest method of payment, and can take up to 1 to 7 days to clear. If you want instant access to Faveo, we recommend that you use PayPal or a credit card.
Cloud and recurring billing plan comes with free support and software updates till the time your license is active.
Perpetual license, one time purchase plan comes with free technical support and software updates for 1 Year. After 1 year you can purchase support and software updates annually in order to get new software upgrades and support.
Support and Software updates 1 year renewal cost is 80% of your total license cost. It includes new version upgrades, bug fixes and technical support. We recommend to purchase this package to keep your help desk up to date.
Perpetual License:
Annual one time payment
Product never expires, lifetime validity
Support and updates valid for 1 year
Second-year support & update renewal fee is 50% of the current product cost
Recurring License:
Monthly fee
Product expires on non payment
Support & updates valid till product expiry
Renewal fee is 100% of product cost
Servers are hosted in San Francisco, USA
You are provided only access to Faveo application running on the server. Servers are managed by us. Root/cPanel/WHM panel access will not be provided to you.
Yes absolutely, you can purchase self hosted license and we can help you migrate your data to your server.
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