Change management is a systematic approach to addressing and resolving raised tickets or reported issues. It involves the structured process of identifying, assessing and implementing solutions for the problems associated with attached assets. This process is designed to facilitate a seamless transition from the current state to an improved state, ensuring minimal disruption to regular operations.
One of the key advantages of employing change management is the ability to view a comprehensive timeline of events leading up to a problem. This feature provides valuable context and insights, enabling quick and informed analysis of the situation at hand. This proactive approach not only expedites the resolution process but also helps in preventing similar issues from occurring in the future.