We are releasing 1 update every month. The following Faveo Helpdesk roadmap outlines new features, bug fixes will be released from time to time and top priority is given to bug fixes. Also, multiple platforms plugin integration will be released from time to time based on client requirements/requests.
| Feature List | Help Desk | Service Desk | ||
|---|---|---|---|---|
| January 2026 | ||||
| Faveo Live Chat |  |
|
||
| 3CX Telephony direct API integration |  |
|
||
| Twilio Telephony direct API integration | |
|
||
| Ticket form submission auto detect the asset | |
|
||
| Filters in Organisation directory datatable page | |
|
||
| New enhancments to time and billing module | |
|
||
| Productive suite with Project Management | |
|
||
| Satellite desk | |
|
||
| February 2026 | ||||
| Inbox new ticket alert auto refresh the page | |
|
||
| Data table select column & export option in organisation | |
|
||
| Improved feedback and rating report | |
|
||
| Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies | |
|
||
| Ticket collision detection | |
|
||
| Advance Configuration features for KB | |
|
||
| March 2026 | ||||
| New enhanced UI/UX | |
|
||
| Future Releases | ||||
| Logged in users live status | |
|
||
| New Helpdesk Community lite version | |
|
||
| Ticket inbox Kanban view based on status | |
|
||
| Business hours, give time breakup option within a day | |
|
||
| Bulk action option in all data tables throughout | |
|
||
| Selectable columns throughout | |
|
||
| Improved ticket merge | |
|
||
| Improved Master, child ticket linking | |
|
||
| Survey | |
|
||
| Migration Plugin - Build generic option to import tickets within Faveo | |
|
||
| Report Builder | |
|
||
| Sales CRM Plugin | |
|
||
| Github integration | |
|
||
| Jira integration | |
|
||
| Shopify integration | |
|
||
| Show where all approval is required in client panel | |
|
||
| Location tracking and linking with ticket | |
|
||
More Info:
- To reports bugs or request new features, do email us via Contact form
- Faveo is completely customisable as per requirement. Do get in touch with us to discuss customisation. Customisation is charged extra.
- Roadmap subject to change without prior notice
