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Nutrifood

Introduction

Nutrifood is a national private company engaged in the health food and beverage industry. The company was founded in February 1979. Nutrifood’s head office is in Jakarta, with a distribution network that reaches more than thirty countries in the world. The Company believes in prevention is better than cure, therefore through Nutrifood Research Center, together with the academic community, the company continuously search for more knowledge and findings, in order to inspire healthier society by managing sugar, salt, and fat intake.

Problem faced earlier before using Faveo

Before Faveo we were handling all operation processes manually and there were multiple stakeholders involved in this process, which made the whole manually handling of the process tedious. Faveo brought in an organization which helped us to improve these processes and streamline and made easy communication between different departments on common task/issues in a nice timeline view.

Solution

By using Faveo we implemented the ITIL framework lifecycle which includes Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service. It helped us to demonstrate compliance and to measure improvement in an easier way.

Experience with Faveo

There were several issues we faced in the initial stages of Faveo implementation, but the support team was very helpful and understood the requirements and fixed our issues on a priority basis. After the quick implementation of Faveo, we effectively optimized customer support operations. Since now we are going to live with Faveo. The workflows are much more streamlined and efficient. By reducing manual efforts for agents, SLA is up to mark which improved our quality of services.

Nutrifood Indonesia
Industry: Health Food and Beverage Industry
Customer Since: August 2019

Faveo Servicedesk 
Agents:  50
Tickets receiving per day: 43

Refer Faveo to other businesses

We bought Faveo Servicedesk August 2019 but our experience with them is wonderful so I would definitely suggest Faveo to other businesses.

Future with Faveo

Faveo brings many benefits such as competitive price, ease of use and strong release roadmap – so it made a lot of sense to implement Faveo in our organization.  Faveo team is always there to understand our requirements, and their product is very flexible and they are open to all types of customizations as per our business model.

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