Forfaits et tarifs Faveo Cloud

Achetez un forfait annuel et รฉconomisez jusqu’ร  20 %

Monthly Annually

* Billed Annually

Startup

Essential features for small teams starting with Helpdesk

โ‚น770.67
โ‚น847.74

โ‚น693.60
โ‚น847.74

Per Agent /month

Order Now

  • Omni Channel Integration
  • Dynamic Ticket Form Management
  • SLA Process Management
  • SLA reminder & escalation
  • Workflow & Approval Workflow Management
  • Workflow Automation
  • Collision Detection
  • In-Depth Reports
  • Canned Response
  • Average handling Time
  • Custom Reports and Dashboards

SME

Extended features for growing support teams

โ‚น1,198.82
โ‚น1,318.70

โ‚น1,078.94
โ‚น1,318.70

Per Agent /month

Order Now

  • All the Features in Startup
  • LDAP
  • Azure Active Directory
  • Round-Robin routing
  • Skill-based routing
  • CSS customization

Enterprise

Full control and customization for large, complex support needs

โ‚น1,626.97
โ‚น1,789.67

โ‚น1,464.27
โ‚น1,789.67

Per Agent /month

Order Now

  • All the Features in SME
  • Ad Hoc Approval
  • Department Status Link
  • Custom Js

*GST Extra

Compare All Features

Startup
 SME
 Enterprise
Ticket Management
Email ticketing i This refers to email-based support ticketing.
Automatic email notifications i Automatic email notifications.
Merge tickets
Ticket activities
Set priority
Set status
Outbound email
Multiple shared inboxes
In-app smart notifications
Clone tickets
Time tracking
Ticket templates
Annotated image attachments
Standard CSAT surveys
Custom form field
Customizable CSAT surveys
Agent Productivity
Internal notes in tickets
Labels & Tags
Filtered search
Add reminders on to-dos
Canned Responses
CSAT Surveys
Execution Logs
Time Tracking
Custom Agent Dashboard
Priority Matrix
Agent Access Permissions
Workflow Automation
Workflow Automator
Automations that run on ticket creation
Event-triggered workflow automations
CRT Workflow
Round robin ticket assignment
Load balanced ticket assignment
Skill based ticket assignment
Approval Workflows
Webhooks
Listeners
Business Rules
SLA Management
Business rules management through SLAs
SLA reminders
Escalation emails for SLA violation
Multiple SLA policies
Product, group and company level SLAs
Knowledge Base
Knowledge base
Private knowledge base
Interlinking articles
Advanced article filtering
Article versioning
Help Widget
Embeddable contact form
Embeddable solution articles
Appearance customization
Omni Channel Support
Facebook channel
WhatsApp Business
Twitter
Line
Instagram
Telephony Service
3CX integration
Chat
SMS
Single sign-on (SSO)
Azure Active Directory
Ldap
oAuth
SAML
Collaboration
Team ownership of tickets
Parent-child ticketing
Ad Hoc Approval
Collaborators
Reporting and Analytics
Default dashboard
Ticket volume trends
Helpdesk in-depth report
Export reports
Agent and group performance
Satisfaction survey report
Ticket drill down in reports
Performance distribution
Top customer analysis
Custom reports
Text widgets and widget styling
Team Dashboards
Data export
Ticket Forms
Custom status
Custom ticket fields
Dependent fields in ticket forms
Department Status Link
Dynamic ticket forms
Global Support
Dynamic email notifications
Multiple time zones
Multiple business hours
Customer Management
Contact and organisation fields
Custom contact and company fields
Link multiple organisations to a single contact
Identify contacts using external ID
Task & Project Management
To-dos
Add reminders on to-dos
Task Management
Custom Task Types
Platform
Faveo for Android
Faveo for iOS
API Access
Customer Support
Documentation
20/7 Email Support
20/7 Phone Support
20/7 Chat Support
Security and Controls
Data Center Location
GDPR
Single Sign on
Multiple Portal Languages
Access Controls
Audit Logs
Customization
Client Portal Customization
API access
Custom domain mapping
CSS customization
Extendable API
Custom Language
Custom Js
Elea AI
Ticket summary
Convert tickets to KB articles
AI powered replies
Sentiment Analysis & Prioritization
Multi-Language Support
Third party integrations
Lime Survey
Cisco Smart Bonding
Slack
Remote Desktop
Security & Privacy
Two-factor authentication (2FA)
Faveo Redaction
Attachment Scanner
Form Builder - Custom Fields
Web Forms 8 10 10
Text 30 50 70
Textarea 10 20 20
Number 30 50 70
Email 30 50 70
Date 30 50 70
Decimal 30 50 70
Mobile 30 50 70
API 10 20 20
File 10 10 10
Radio 20 40 60
Checkbox 20 40 60
Select 20 40 60
Nested Level 2 2 3
Section 50 80 100
Plan details
No. of Agents 1 1 1
Source code

Down Arrow

Monthly Annually

* Billed Annually

Startup

Essential features for small teams starting with Helpdesk

โ‚น1,541.34
โ‚น1,695.47

โ‚น1,387.21
โ‚น1,695.47

Per Agent /month

Order Now

  • All the features in HelpDesk
  • Asset Management
  • Problem Management
  • Change Management
  • Release Management
  • Contract Management

SME

Extended features for growing support teams

โ‚น2,568.90
โ‚น2,825.79

โ‚น2,312.01
โ‚น2,825.79

Per Agent /month

Order Now

  • All the Features in Startup
  • LDAP
  • Azure Active Directory
  • Round-Robin routing
  • Skill-based routing
  • CSS customization

Enterprise

Full control and customization for large, complex support needs

โ‚น3,425.20
โ‚น3,767.72

โ‚น3,082.68
โ‚น3,767.72

Per Agent /month

Order Now

  • All the Features in SME
  • Ad Hoc Approval
  • Department Status Link
  • Custom Js

*GST Extra

Compare All Features

Startup
 SME
 Enterprise
Ticket Management
Email ticketing i This refers to email-based support ticketing.
Automatic email notifications i Automatic email notifications.
Merge tickets
Ticket activities
Set priority
Set status
Outbound email
Multiple shared inboxes
In-app smart notifications
Clone tickets
Time tracking
Ticket templates
Annotated image attachments
Standard CSAT surveys
Custom form field
Customizable CSAT surveys
Agent Productivity
Internal notes in tickets
Labels & Tags
Filtered search
Canned Responses
CSAT Surveys
Execution Logs
Time Tracking
Custom Agent Dashboard
Priority Matrix
Agent Access Permissions
Workflow Automation
Workflow Automator
Automations that run on ticket creation
Event-triggered workflow automations
CRT Workflow
Round robin ticket assignment
Load balanced ticket assignment
Skill based ticket assignment
Approval Workflows
Webhooks
Listeners
Business Rules
SLA Management
Business rules management through SLAs
SLA reminders
Escalation emails for SLA violation
Multiple SLA policies
Product, group and company level SLAs
Knowledge Base
Knowledge base
Private knowledge base
Interlinking articles
Advanced article filtering
Article versioning
Help Widget
Embeddable contact form
Embeddable solution articles
Appearance customization
Omni Channel Support
Facebook channel
WhatsApp Business
Twitter
Line
Instagram
Telephony Service
3CX integration
Chat
SMS
Single sign-on (SSO)
Azure Active Directory
Ldap
oAuth
SAML
Collaboration
Team ownership of tickets
Parent-child ticketing
Ad Hoc Approval
Collaborators
Reporting and Analytics
Default dashboard
Ticket volume trends
Helpdesk in-depth report
Export reports
Agent and group performance
Satisfaction survey report
Ticket drill down in reports
Performance distribution
Top customer analysis
Custom reports
Text widgets and widget styling
Team Dashboards
Data export
Problem Reports
Change Reports
Release Reports
Asset Reports
Contract Report
Ticket Forms
Custom status
Custom ticket fields
Dependent fields in ticket forms
Department Status Link
Dynamic ticket forms
Global Support
Dynamic email notifications
Multiple time zones
Multiple business hours
Customer Management
Contact and organisation fields
Custom contact and company fields
Link multiple organisations to a single contact
Identify contacts using external ID
Change Management
Audit log
See changes through, from planning to rollout
Simplify CAB
Change Workflows
Change Listeners
IT Service Management (ITSM)
Knowledge Management
Incident Management
SLA Policy
Request Management
Problem Management
Release Management
Change Management
Request for Change
IT Asset Management (ITAM)
IT Inventory Management
Network Discovery for Assets
Asset Lifecycle Management
Purchase Order Management
Asset Relationship Mapping
Software Asset Management
QR and Asset Barcode Scanner
Contract Management
Task & Project Management
To-dos
Add reminders on to-dos
Task Management
Custom Task Types
Platform
Faveo for Android
Faveo for iOS
API Access
Customer Support
Documentation
20/7 Email Support
20/7 Phone Support
20/7 Chat Support
Security and Controls
Data Center Location
GDPR
Single Sign on
Multiple Portal Languages
Access Controls
Audit Logs
Customization
Client Portal Customization
API access
Custom domain mapping
CSS customization
Extendable API
Custom Language
Custom Js
Elea AI
Ticket summary
Convert tickets to KB articles
AI powered replies
Sentiment Analysis & Prioritization
Multi-Language Support
Third party integrations
Lime Survey
Cisco Smart Bonding
Slack
Remote Desktop
Security & Privacy
Two-factor authentication (2FA)
Faveo Redaction
Attachment Scanner
Form Builder - Custom Fields
Web Forms 8 10 10
Text 30 50 70
Textarea 10 20 20
Number 30 50 70
Email 30 50 70
Date 30 50 70
Decimal 30 50 70
Mobile 30 50 70
API 10 20 20
File 10 10 10
Radio 20 40 60
Checkbox 20 40 60
Select 20 40 60
Nested Level 2 2 2
Section 50 80 100
Plan details
No. of Agents 1 1 1
Source code

Down Arrow

Caractรฉristiques

Aucune gestion de serveur

L’architecture cloud de Faveo prend en charge toutes les tรขches liรฉes au serveur, garantissant des performances fluides et une disponibilitรฉ optimale pour votre service d’assistance. En vous libรฉrant de la gestion du serveur, vous pouvez rรฉaffecter des ressources prรฉcieuses ร  vos objectifs mรฉtier.

Aucun engagement minimal de l'agent

Grรขce ร  notre approche flexible, vous avez la libertรฉ d’opter pour un seul agent, ce qui vous permet de minimiser les coรปts tout en profitant pleinement des avantages d’un systรจme de support client robuste. Vous pouvez augmenter ou diminuer le nombre de vos agents ร  mesure que votre entreprise se dรฉveloppe ou s’adapte ร  l’รฉvolution des demandes.

Technologie de pointe

Nos solutions cloud sont soigneusement conรงues pour vous permettre de rester ร  la pointe de l’innovation dans un monde numรฉrique en constante รฉvolution. Bรฉnรฉficiez d’une intรฉgration fluide, d’une รฉvolutivitรฉ inรฉgalรฉe et d’une sรฉcuritรฉ inรฉgalรฉe pour transformer votre expรฉrience client.

Sรฉcuritรฉ robuste

Protรฉgez vos prรฉcieuses donnรฉes grรขce ร  nos mesures de sรฉcuritรฉ de pointe. La protection de vos donnรฉes est notre responsabilitรฉ et nous la prenons au sรฉrieux. Notre engagement sans faille envers la protection de vos informations vous permet de vous concentrer sur l’essentiel.

ร‰volutivitรฉ ร  la demande

Finies les contraintes matรฉrielles et les longs processus de mise en ล“uvre. Avec le modรจle cloud de Faveo, la mise ร  l’รฉchelle de votre service d’assistance est simple comme bonjour. Concentrez-vous sur l’offre d’expรฉriences client exceptionnelles, tandis que nous gรฉrons les complexitรฉs techniques en arriรจre-plan.

Migration transparente

Chez Faveo Helpdesk, nous comprenons que la migration de votre systรจme d’assistance vers une nouvelle plateforme peut รชtre une tรขche ardue. C’est pourquoi nous avons fait de la migration transparente une prioritรฉ absolue pour garantir une transition fluide ร  votre entreprise.

Pour toute demande de renseignements ou pour en savoir plus sur la maniรจre dont Faveo Cloud peut bรฉnรฉficier ร  votre entreprise

Qu’est-ce qui fait de Faveo Helpdesk un choix plus intelligent ?

Quelle est la pรฉriode de facturation ?

Tous les plans sont facturรฉs mensuellement.

Vous pouvez annuler votre forfait ร  tout moment et continuer ร  accรฉder ร  votre espace de travail pendant le reste de votre mois de facturation.

Nous garantissons une disponibilitรฉ mensuelle de 99,9 %

Tous les forfaits incluent un certificat SSL gratuit de Letโ€™s Encrypt. Si vous souhaitez installer un certificat SSL tiers payant, contactez notre รฉquipe d’assistanceย ; nous l’installerons pour vous.

Nous sauvegardons les donnรฉes quotidiennement une fois par jour et stockons les donnรฉes de sauvegarde jusqu’ร  7 jours

Oui, nous acceptons les virements bancaires. Notez que les virements bancaires sont le moyen de paiement le plus lent et peuvent prendre de 1 ร  7 jours pour รชtre traitรฉs. Pour un accรจs instantanรฉ ร  Faveo, nous vous recommandons d’utiliser le mode de paiement en ligne disponible sur notre site web.

Pour toute question ou assistance, veuillez nous envoyer un e-mail ร  support@faveohelpdesk.com

Les serveurs sont hรฉbergรฉs ร  San Francisco, aux ร‰tats-Unis

Vous avez uniquement accรจs ร  l’application Faveo exรฉcutรฉe sur le serveur. Les serveurs sont gรฉrรฉs par nos soins. L’accรจs root, cPanel et WHM ne vous sera pas accordรฉ.

Oui, absolument, vous pouvez acheter une licence auto-hรฉbergรฉe et nous pouvons vous aider ร  migrer vos donnรฉes vers votre serveur.

Dรฉcouvrez une dรฉmo en ligne complรจte