ะั ะฒัะฟััะบะฐะตะผ ะพะดะฝะพ ะพะฑะฝะพะฒะปะตะฝะธะต ะบะฐะถะดะพะต. ะ ัะปะตะดัััะตะผ ะฟะปะฐะฝะต ัะฐะทะฒะธัะธั Faveo Helpdesk ะพะฟะธัะฐะฝั ะฝะพะฒัะต ััะฝะบัะธะธ ะธ ะธัะฟัะฐะฒะปะตะฝะธั ะพัะธะฑะพะบ, ะบะพัะพััะต ะฑัะดัั ะฒัะฟััะบะฐัััั ะฒัะตะผั ะพั ะฒัะตะผะตะฝะธ, ะฟัะธ ััะพะผ ะฟะตัะฒะพััะตะฟะตะฝะฝะพะต ะทะฝะฐัะตะฝะธะต ะฑัะดะตั ะพัะดะฐะฝะพ ะธัะฟัะฐะฒะปะตะฝะธัะผ ะพัะธะฑะพะบ. ะัะพะผะต ัะพะณะพ, ะฒ ะทะฐะฒะธัะธะผะพััะธ ะพั ััะตะฑะพะฒะฐะฝะธะน/ะทะฐะฟัะพัะพะฒ ะบะปะธะตะฝัะพะฒ, ะฒัะตะผั ะพั ะฒัะตะผะตะฝะธ ะฑัะดะตั ะฒัะฟััะบะฐัััั ะฟะปะฐะณะธะฝ ะธะฝัะตะณัะฐัะธั ั ะฝะตัะบะพะปัะบะธะผะธ ะฟะปะฐััะพัะผะฐะผะธ.
| Feature List | Help Desk | Service Desk | ||
|---|---|---|---|---|
| October 2025 | ||||
| Grouping of roles |  |
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| Bots for whats app & widgets | |
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| Service Catalogue |  |
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| Show customer assets in client panel | |
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| Direct Whats app business API integration for message | |
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| Productive Suite module Reporting | |
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| November 2025 | ||||
| Bots for Instagram, Facebook, Line & Twitter | ||||
| Email inbox, Bulk assign tags and labels | |
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| Advance SEO features in Client Panel | |
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| 3CX Telephony direct API integration | |
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| Twilio Telephony direct API integration | |
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| December 2025 | ||||
| Advance Configuration features for KB | |
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| Data table select column & export option in organisation | |
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| Productive suite with Project Management | |
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| Faveo Live Chat | |
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| Better UI for SLA, Workflows etc | |
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| Inbox new ticket alert auto refresh the page | |
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| New enhancments to time and billing module | |
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| Improved feedback and rating report | |
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| Filters in Organisation directory datatable page | |
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| Ticket form submission auto detect the asset | |
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| Ticket collision detection | |
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| Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies | |
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| Satellite desk | |
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| Future Releases | ||||
| Logged in users live status | |
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| New Helpdesk Community version | |
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| Ticket inbox Kanban view based on status | |
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| Business hours, give time breakup option within a day | |
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| Bulk action option in all data tables throughout | |
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| Selectable columns throughout | |
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| Improved ticket merge | |
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| Improved Master, child ticket linking | ||||
| Survey | |
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| Migration Plugin - Build generic option to import tickets within Faveo | |
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| Report Builder | |
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| Sales CRM Plugin | |
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| Github integration | |
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| Jira integration | |
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| Shopify integration | |
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| Show where all approval is required in client panel | |
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| Location tracking and linking with ticket | |
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ะะปะฐะฝ ัะฐะทะฒะธัะธั Faveo Helpdesk ะดะปั ะผะพะฑะธะปัะฝะพะณะพ ะฟัะธะปะพะถะตะฝะธั
ะะพะฟะพะปะฝะธัะตะปัะฝะฐั ะธะฝัะพัะผะฐัะธั:
- ะงัะพะฑั ัะพะพะฑัะธัั ะพะฑ ะพัะธะฑะบะฐั ะธะปะธ ะทะฐะฟัะพัะธัั ะฝะพะฒัะต ััะฝะบัะธะธ, ะฝะฐะฟะธัะธัะต ะฝะฐะผ ัะตัะตะท ะะพะฝัะฐะบัะฝัั ัะพัะผั
- Faveo ะฟะพะปะฝะพัััั ะฝะฐัััะฐะธะฒะฐะตััั ะฒ ัะพะพัะฒะตัััะฒะธะธ ั ะฒะฐัะธะผะธ ััะตะฑะพะฒะฐะฝะธัะผะธ. ะกะฒัะถะธัะตัั ั ะฝะฐะผะธ, ััะพะฑั ะพะฑััะดะธัั ะฝะฐัััะพะนะบั. ะะฐัััะพะนะบะฐ ะพะฟะปะฐัะธะฒะฐะตััั ะพัะดะตะปัะฝะพ.
- ะะปะฐะฝ ัะฐะทะฒะธัะธั ะผะพะถะตั ะฑััั ะธะทะผะตะฝะตะฝ ะฑะตะท ะฟัะตะดะฒะฐัะธัะตะปัะฝะพะณะพ ัะฒะตะดะพะผะปะตะฝะธั.
