Self-Hosted Plan Feature Comparison
Explore what features you get with each Faveo plan for self-hosted use
| Feature List | Freelancer | Startup | SME | Enterprise | Enterprise Pro | |
|---|---|---|---|---|---|---|
| Ticket Management | ||||||
| Email ticketing |  |
|
|
|
|
|
| Automatic email notifications | |
|
|
|
|
|
| Merge tickets | |
|
|
|
|
|
| Ticket activities | |
|
|
|
|
|
| Set priority | |
|
|
|
|
|
| Set status | |
|
|
|
|
|
| Outbound email | |
|
|
|
|
|
| Multiple shared inboxes | |
|
|
|
|
|
| In-app smart notifications | |
|
|
|
|
|
| Clone tickets |  |
|
|
|
|
|
| Time tracking | |
|
|
|
|
|
| Ticket templates | |
|
|
|
|
|
| Annotated image attachments | |
|
|
|
|
|
| Standard CSAT surveys | |
|
|
|
|
|
| Custom form field | |
|
|
|
|
|
| Customizable CSAT surveys | |
|
|
|
|
|
| Agent Productivity | ||||||
| Internal notes in tickets | |
|
|
|
|
|
| Labels & Tags | |
|
|
|
|
|
| Filtered search | |
|
|
|
|
|
| Add reminders on to-dos | |
|
|
|
|
|
| Canned Responses | |
|
|
|
|
|
| CSAT Surveys | |
|
|
|
|
|
| Execution Logs | |
|
|
|
|
|
| Time Tracking | |
|
|
|
|
|
| Custom Agent Dashboard | |
|
|
|
|
|
| Priority Matrix | |
|
|
|
|
|
| Agent Access Permissions | |
|
|
|
|
|
| Workflow Automation | ||||||
| Workflow Automator | |
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|
|
|
| Automations that run on ticket creation | |
|
|
|
|
|
| Event-triggered workflow automations | |
|
|
|
|
|
| CRT Workflow | |
|
|
|
|
|
| Round robin ticket assignment | |
|
|
|
|
|
| Load balanced ticket assignment | |
|
|
|
|
|
| Skill based ticket assignment | |
|
|
|
|
|
| Approval Workflows | |
|
|
|
|
|
| Webhooks | |
|
|
|
|
|
| Listeners | |
|
|
|
|
|
| Business Rules | |
|
|
|
|
|
| SLA Management | ||||||
| Business rules management through SLAs | |
|
|
|
|
|
| SLA reminders | |
|
|
|
|
|
| Escalation emails for SLA violation | |
|
|
|
|
|
| Multiple SLA policies | |
|
|
|
|
|
| Product, group and company level SLAs | |
|
|
|
|
|
| Knowledge Base | ||||||
| Knowledge base | |
|
|
|
|
|
| Private knowledge base | |
|
|
|
|
|
| Interlinking articles | |
|
|
|
|
|
| Advanced article filtering | |
|
|
|
|
|
| Article versioning | |
|
|
|
|
|
| Help Widget | ||||||
| Embeddable contact form | |
|
|
|
|
|
| Embeddable solution articles | |
|
|
|
|
|
| Appearance customization | |
|
|
|
|
|
| Omni Channel Support | ||||||
| Facebook channel | |
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|
|
|
| WhatsApp Business | |
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|
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|
|
|
||
| Line | |
|
|
|
|
|
|
|
|
|
|
||
| Telephony Service | |
|
|
|
|
|
| 3CX Integration | |
|
|
|
|
|
| Chat | |
|
|
|
|
|
| SMS | |
|
|
|
|
|
| Single sign-on(SSO) | ||||||
| Azure Active Directory | |
|
|
|
|
|
| LDAP | |
|
|
|
|
|
| oAuth | |
|
|
|
|
|
| SAML | |
|
|
|
|
|
| Collaboration | ||||||
| Team ownership of tickets | |
|
|
|
|
|
| Parent-child ticketing | |
|
|
|
|
|
| Ad Hoc Approval | |
|
|
|
|
|
| Collaborators | |
|
|
|
|
|
| Reporting and Analytics | ||||||
| Default dashboard | |
|
|
|
|
|
| Ticket volume trends | |
|
|
|
|
|
| Helpdesk in-depth report | |
|
|
|
|
|
| Export reports | |
|
|
|
|
|
| Agent and group performance | |
|
|
|
|
|
| Satisfaction survey report | |
|
|
|
|
|
| Ticket drill down in reports | |
|
|
|
|
|
| Performance distribution | |
|
|
|
|
|
| Top customer analysis | |
|
|
|
|
|
| Custom reports | |
|
|
|
|
|
| Text widgets and widget styling | |
|
|
|
|
|
| Team Dashboards | |
|
|
|
|
|
| Data export | |
|
|
|
|
|
| Ticket Forms | ||||||
| Custom status | |
|
|
|
|
|
| Custom ticket fields | |
|
|
|
|
|
| Dependent fields in ticket forms | |
|
|
|
|
|
| Department Status Link | |
|
|
|
|
|
| Dynamic ticket forms | |
|
|
|
|
|
| Global Support | ||||||
| Dynamic email notifications | |
|
|
|
|
|
| Multiple time zones | |
|
|
|
|
|
| Multiple business hours | |
|
|
|
|
|
| Customer Management | ||||||
| Contact and organisation fields | |
|
|
|
|
|
| Custom contact and company fields | |
|
|
|
|
|
| Link multiple organisations to a single contact | |
|
|
|
|
|
| Identify contacts using external ID | |
|
|
|
|
|
| Task & Project Management | ||||||
| To-dos | |
|
|
|
|
|
| Add remainders on to-dos | |
|
|
|
|
|
| Task Management | |
|
|
|
|
|
| Customer Task Types | |
|
|
|
|
|
| Platform | ||||||
| Faveo for Android | |
|
|
|
|
|
| Faveo for iOS | |
|
|
|
|
|
| API Access | |
|
|
|
|
|
| Customer Support | ||||||
| Documentation | |
|
|
|
|
|
| 20/7 Email Support | |
|
|
|
|
|
| 20/7 Phone Support | |
|
|
|
|
|
| 20/7 Chat Support | |
|
|
|
|
|
| Security and Controls | ||||||
| Data Center Location | |
|
|
|
|
|
| GDPR | |
|
|
|
|
|
| Single Sign on | |
|
|
|
|
|
| Multiple Portal Languages | |
|
|
|
|
|
| Access Controls | |
|
|
|
|
|
| Audit Logs | |
|
|
|
|
|
| Customization | ||||||
| Client Portal Customization | |
|
|
|
|
|
| API Access | |
|
|
|
|
|
| Custom domain mapping | |
|
|
|
|
|
| CSS customization | |
|
|
|
|
|
| Extendable API | |
|
|
|
|
|
| Custom Language | |
|
|
|
|
|
| Custom JS | |
|
|
|
|
|
| Elea AI | ||||||
| Ticket Summary | |
|
|
|
|
|
| Convert tickets to KB articles | |
|
|
|
|
|
| AI powered replies | |
|
|
|
|
|
| Sentiment Analysis & Prioritization | |
|
|
|
|
|
| Multi-Language Support | |
|
|
|
|
|
| Third party integrations | ||||||
| Lime Survey | |
|
|
|
|
|
| Cisco Smart Bonding | |
|
|
|
|
|
| Slack | |
|
|
|
|
|
| Remote Desktop | |
|
|
|
|
|
| Security & Privacy | ||||||
| Two-factor authentication (2FA) | |
|
|
|
|
|
| Faveo Redaction | |
|
|
|
|
|
| Attachment Scanner | |
|
|
|
|
|
| Form Builder - Custom Fields | ||||||
| Web Forms | 1 | 8 | 10 | 10 | 20 | |
| Text | 10 | 30 | 50 | 70 | 100 | |
| Textarea | 10 | 10 | 20 | 20 | 40 | |
| Number | 10 | 30 | 50 | 70 | 100 | |
| 10 | 30 | 50 | 70 | 100 | ||
| Date | 10 | 30 | 50 | 70 | 100 | |
| Decimal | 1 | 30 | 50 | 70 | 100 | |
| Mobile | 1 | 30 | 50 | 70 | 100 | |
| API | 1 | 10 | 20 | 20 | 40 | |
| File | 1 | 10 | 20 | 20 | 40 | |
| Radio | 2 | 20 | 40 | 60 | 100 | |
| Checkbox | 2 | 20 | 40 | 60 | 100 | |
| Select | 2 | 20 | 40 | 60 | 100 | |
| Nested Level | 2 | 2 | 2 | 3 | 3 | |
| Section | 5 | 50 | 80 | 100 | 150 | |
| Plan details | ||||||
| No. of Agents | 2 | 1 | 1 | Unlimited | Unlimited | |
| Source code | |
|
|
|
|
|
| Feature List | Freelancer | Startup | SME | Enterprise | Enterprise Pro | |
|---|---|---|---|---|---|---|
| Ticket Management | ||||||
| Email ticketing | |
|
|
|
|
|
| Automatic email notifications | |
|
|
|
|
|
| Merge tickets | |
|
|
|
|
|
| Ticket activities | |
|
|
|
|
|
| Set priority | |
|
|
|
|
|
| Set status | |
|
|
|
|
|
| Outbound email | |
|
|
|
|
|
| Multiple shared inboxes | |
|
|
|
|
|
| In-app smart notifications | |
|
|
|
|
|
| Clone tickets | |
|
|
|
|
|
| Time tracking | |
|
|
|
|
|
| Ticket templates | |
|
|
|
|
|
| Annotated image attachments | |
|
|
|
|
|
| Standard CSAT surveys | |
|
|
|
|
|
| Custom form field | |
|
|
|
|
|
| Customizable CSAT surveys | |
|
|
|
|
|
| Agent Productivity | ||||||
| Internal notes in tickets | |
|
|
|
|
|
| Labels & Tags | |
|
|
|
|
|
| Filtered search | |
|
|
|
|
|
| Canned Responses | |
|
|
|
|
|
| CSAT Surveys | |
|
|
|
|
|
| Execution Logs | |
|
|
|
|
|
| Time Tracking | |
|
|
|
|
|
| Custom Agent Dashboard | |
|
|
|
|
|
| Priority Matrix | |
|
|
|
|
|
| Agent Access Permissions | |
|
|
|
|
|
| Workflow Automation | ||||||
| Workflow Automator | |
|
|
|
|
|
| Automations that run on ticket creation | |
|
|
|
|
|
| Event-triggered workflow automations | |
|
|
|
|
|
| CRT Workflow | |
|
|
|
|
|
| Round robin ticket assignment | |
|
|
|
|
|
| Load balanced ticket assignment | |
|
|
|
|
|
| Skill based ticket assignment | |
|
|
|
|
|
| Approval Workflows | |
|
|
|
|
|
| Webhooks | |
|
|
|
|
|
| Listeners | |
|
|
|
|
|
| Business Rules | |
|
|
|
|
|
| SLA Management | ||||||
| Business rules management through SLAs | |
|
|
|
|
|
| SLA reminders | |
|
|
|
|
|
| Escalation emails for SLA violation | |
|
|
|
|
|
| Multiple SLA policies | |
|
|
|
|
|
| Product, group and company level SLAs | |
|
|
|
|
|
| Knowledge Base | ||||||
| Knowledge base | |
|
|
|
|
|
| Private knowledge base | |
|
|
|
|
|
| Interlinking articles | |
|
|
|
|
|
| Advanced article filtering | |
|
|
|
|
|
| Article versioning | |
|
|
|
|
|
| Help Widget | ||||||
| Embeddable contact form | |
|
|
|
|
|
| Embeddable solution articles | |
|
|
|
|
|
| Appearance customization | |
|
|
|
|
|
| Omni Channel Support | ||||||
| Facebook channel | |
|
|
|
|
|
| WhatsApp Business | |
|
|
|
|
|
|
|
|
|
|
||
| Line | |
|
|
|
|
|
|
|
|
|
|
||
| Telephony Service | |
|
|
|
|
|
| 3CX Integration | |
|
|
|
|
|
| Chat | |
|
|
|
|
|
| SMS | |
|
|
|
|
|
| Single sign-on (SSO) | ||||||
| Azure Active Directory | |
|
|
|
|
|
| LDAP | |
|
|
|
|
|
| oAuth | |
|
|
|
|
|
| SAML | |
|
|
|
|
|
| Collaboration | ||||||
| Team ownership of tickets | |
|
|
|
|
|
| Parent-child ticketing | |
|
|
|
|
|
| Ad Hoc Approval | |
|
|
|
|
|
| Collaborators | |
|
|
|
|
|
| Reporting and Analytics | ||||||
| Default dashboard | |
|
|
|
|
|
| Ticket volume trends | |
|
|
|
|
|
| Helpdesk in-depth report | |
|
|
|
|
|
| Export reports | |
|
|
|
|
|
| Agent and group performance | |
|
|
|
|
|
| Satisfaction survey report | |
|
|
|
|
|
| Ticket drill down in reports | |
|
|
|
|
|
| Performance distribution | |
|
|
|
|
|
| Top customer analysis | |
|
|
|
|
|
| Custom reports | |
|
|
|
|
|
| Text widgets and widget styling | |
|
|
|
|
|
| Team Dashboards | |
|
|
|
|
|
| Data export | |
|
|
|
|
|
| Problem Reports | |
|
|
|
|
|
| Change Reports | |
|
|
|
|
|
| Release Reports | |
|
|
|
|
|
| Asset Reports | |
|
|
|
|
|
| Contract Report | |
|
|
|
|
|
| Ticket Forms | ||||||
| Custom status | |
|
|
|
|
|
| Custom ticket fields | |
|
|
|
|
|
| Dependent fields in ticket forms | |
|
|
|
|
|
| Department Status Link | |
|
|
|
|
|
| Dynamic ticket forms | |
|
|
|
|
|
| Global Support | ||||||
| Dynamic email notifications | |
|
|
|
|
|
| Multiple time zones | |
|
|
|
|
|
| Multiple business hours | |
|
|
|
|
|
| Customer Management | ||||||
| Contact and organisation fields | |
|
|
|
|
|
| Custom contact and company fields | |
|
|
|
|
|
| Link multiple organisations to a single contact | |
|
|
|
|
|
| Identify contacts using external ID | |
|
|
|
|
|
| Change Management | ||||||
| Audit log | |
|
|
|
|
|
| See changes through, from planning to rollout | |
|
|
|
|
|
| Simplify CAB | |
|
|
|
|
|
| Change Workflows | |
|
|
|
|
|
| Change Listeners | |
|
|
|
|
|
| IT Service Management (ITSM) | ||||||
| Knowledge Management | |
|
|
|
|
|
| Incident Management | |
|
|
|
|
|
| SLA Policy | |
|
|
|
|
|
| Request Management | |
|
|
|
|
|
| Problem Management | |
|
|
|
|
|
| Release Management | |
|
|
|
|
|
| Change Management | |
|
|
|
|
|
| Request for Change | |
|
|
|
|
|
| IT Asset Management (ITAM) | ||||||
| IT Inventory Management | |
|
|
|
|
|
| Network Discovery for Assets | |
|
|
|
|
|
| Asset Lifecycle Management | |
|
|
|
|
|
| Purchase Order Management | |
|
|
|
|
|
| Asset Relationship Mapping | |
|
|
|
|
|
| Software Asset Management | |
|
|
|
|
|
| QR and Asset Barcode Scanner | |
|
|
|
|
|
| Contract Management | |
|
|
|
|
|
| Task & Project Management | ||||||
| To-dos | |
|
|
|
|
|
| Add remainders on to-dos | |
|
|
|
|
|
| Task Management | |
|
|
|
|
|
| Customer Task Types | |
|
|
|
|
|
| Platform | ||||||
| Faveo for Android | |
|
|
|
|
|
| Faveo for iOS | |
|
|
|
|
|
| API Access | |
|
|
|
|
|
| Customer Support | ||||||
| Documentation | |
|
|
|
|
|
| 20/7 Email Support | |
|
|
|
|
|
| 20/7 Phone Support | |
|
|
|
|
|
| 20/7 Chat Support | |
|
|
|
|
|
| Security and Controls | ||||||
| Data Center Location | |
|
|
|
|
|
| GDPR | |
|
|
|
|
|
| Single Sign on | |
|
|
|
|
|
| Multiple Portal Languages | |
|
|
|
|
|
| Access Controls | |
|
|
|
|
|
| Audit Logs | |
|
|
|
|
|
| Customization | ||||||
| Client Portal Customization | |
|
|
|
|
|
| API Access | |
|
|
|
|
|
| Custom domain mapping | |
|
|
|
|
|
| CSS customization | |
|
|
|
|
|
| Extendable API | |
|
|
|
|
|
| Custom Language | |
|
|
|
|
|
| Custom JS | |
|
|
|
|
|
| Elea AI | ||||||
| Ticket Summary | |
|
|
|
|
|
| Convert tickets to KB articles | |
|
|
|
|
|
| AI powered replies | |
|
|
|
|
|
| Sentiment Analysis & Prioritization | |
|
|
|
|
|
| Multi-Language Support | |
|
|
|
|
|
| Third party integrations | ||||||
| Lime Survey | |
|
|
|
|
|
| Cisco Smart Bonding | |
|
|
|
|
|
| Slack | |
|
|
|
|
|
| Remote Desktop | |
|
|
|
|
|
| Security & Privacy | ||||||
| Two-factor authentication (2FA) | |
|
|
|
|
|
| Faveo Redaction | |
|
|
|
|
|
| Attachment Scanner | |
|
|
|
|
|
| Form Builder - Custom Fields | ||||||
| Web Forms | 1 | 8 | 10 | 10 | 20 | |
| Text | 10 | 30 | 50 | 70 | 100 | |
| Textarea | 10 | 10 | 20 | 20 | 40 | |
| Number | 10 | 30 | 50 | 70 | 100 | |
| 10 | 30 | 50 | 70 | 100 | ||
| Date | 10 | 30 | 50 | 70 | 100 | |
| Decimal | 1 | 30 | 50 | 70 | 100 | |
| Mobile | 1 | 30 | 50 | 70 | 100 | |
| API | 1 | 10 | 20 | 20 | 40 | |
| File | 1 | 10 | 20 | 20 | 40 | |
| Radio | 2 | 20 | 40 | 60 | 100 | |
| Checkbox | 2 | 20 | 40 | 60 | 100 | |
| Select | 2 | 20 | 40 | 60 | 100 | |
| Nested Level | 2 | 2 | 2 | 3 | 3 | |
| Section | 5 | 50 | 80 | 100 | 150 | |
| Plan details | ||||||
| No. of Agents | 2 | 1 | 1 | Unlimited | Unlimited | |
| Source code | |
|
|
|
|
|
