Cherami Ltd. is a privately-owned corporation and one of the leading software development companies in Trinidad and Tobago which is the number one IoT (internet of things) solutions provider in the Caribbean. They develop, market, and support IoT applications (GPS, WAVES – RFID, Environment/Weather Monitoring Solutions, Induction and Orientation applications) using the latest technologies to provide practical, user-friendly solutions for small to large businesses and Government Institutions.
Problem faced earlier before using Faveo:
Cherami was not using any software to manage its service requests/tickets and was primarily relying on the email system to respond to requests and tickets. Managing the support system through email posed challenges, inappropriate allocation, escalation, and resolution of the ticket.
Faveo has provided an easy to use and an effective ticket management solution. Using Faveo now Cherami has the ability to keep track of the support requests. This has enabled faster response time and improved agent’s efficiency. Having the complete case history available allows them to respond quickly and thoroughly.
Experience with Faveo:
Experience with Faveo was good but at the time of installation we faced some problems but at the same time the support team was so supportive and always solved the problems on priority basis.
Recommend Faveo to other businesses:
Future with Faveo:
“We can see a strong future with faveo in upcoming years”