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Crown Heights

Introduction

Crown Heights expert in digital media, also specializes in supporting sign networks and independent structures in the digitization of their spaces and in setting up an interactive digital journey. As a designer-integrator, Crown Heights offers turnkey digital media, surround sound and turn-by-stand solutions that are tailor-made and managed in SaaS mode for each business sector. They specialize in the management of a national and international network of stores, their control over the entire system guarantees responsiveness, security, and reliability.

Problem

Crown Heights needed a new approach to improve internal operations. They did not have a unified ticketing system in place and relied on a combination of emails and service desk software is used to handle requests and manage escalations.

Solution

With Faveo Crown Heights got a Unique entry point for all the support. Faveo is smart enough to combine the previous tickets or requests. If tickets are new it opens in a new ticket but if the existing ticket reply comes it continued to the existing ticket as a thread and able to view the timeline for all the conversations held on the ticket. Today, more than 4 customer support staff using Faveo Helpdesk at Crown Heights including team members. Currently, Crown Heights is receiving 600 tickets in a month and maintained in the helpdesk system.

Company: CHC
Industry: Retail media
Location: France / US

Products: Faveo Helpdesk
Agents:  4
Tickets receiving per day: 20

“We are using Faveo for years, and we are very happy with the software and the support given by the faveo support team.Using Faveo we want to improve our usage with API”
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