Crown Heights expert in digital media, also specializes in supporting sign networks and independent structures in the digitization of their spaces and in setting up an interactive digital journey. As a designer-integrator, Crown Heights offers turnkey digital media, surround sound and turn-by-stand solutions that are tailor-made and managed in SaaS mode for each business sector. They specialize in the management of a national and international network of stores, their control over the entire system guarantees responsiveness, security, and reliability.
Crown Heights needed a new approach to improve internal operations. They did not have a unified ticketing system in place and relied on a combination of emails and service desk software is used to handle requests and manage escalations.
With Faveo Crown Heights got a Unique entry point for all the support. Faveo is smart enough to combine the previous tickets or requests. If tickets are new it opens in a new ticket but if the existing ticket reply comes it continued to the existing ticket as a thread and able to view the timeline for all the conversations held on the ticket. Today, more than 4 customer support staff using Faveo Helpdesk at Crown Heights including team members. Currently, Crown Heights is receiving 600 tickets in a month and maintained in the helpdesk system.