Harga Helpdesk & Meja Layanan, Sesederhana yang Didapatkan

Pilih dari versi sumber terbuka gratis atau versi premium berbayar yang dilengkapi dengan dukungan & integrasi multi-platform.

Monthly Annually

* Billed Annually

Freelancer

Essential features for small teams starting with Helpdesk

Free
$12

Free
$12

2 Agents

Order Now

  • Dynamic Ticket Form Management
  • SLA Process Management
  • SLA reminder & escalation
  • Workflow & Approval Workflow Management
  • Workflow Automation
  • Collision Detection
  • In-Depth Reports
  • Canned Response
  • Average handling Time
  • Custom Reports and Dashboards

Startup

Essential features for small teams starting with Helpdesk

$7.00
$8.40

$6.30
$8.40

Per Agent /month

Order Now

  • All the features in Freelancer
  • Omni Channel Integration

SME

Extended features for growing support teams

$15.00
$18.00

$13.50
$18.00

Per Agent /month

Order Now

  • All the Features in Startup
  • LDAP
  • Azure Active Directory
  • Round-Robin routing
  • Skill-based routing
  • CSS customization

Enterprise

Full control and customization for large, complex support needs

Custom Pricing

Custom Pricing

Unlimited Agents /month

Contact Sales

  • All the Features in SME
  • Ad Hoc Approval
  • Department Status Link
  • Custom Js

*GST Extra

Compare All Features

Freelancer
 Startup
 SME
 Enterprise
Ticket Management
Email ticketing
Automatic email notifications
Merge tickets
Ticket activities
Set priority
Set status
Outbound email
Multiple shared inboxes
In-app smart notifications
Clone tickets
Time tracking
Ticket templates
Annotated image attachments
Standard CSAT surveys
Custom form field
Customizable CSAT surveys
Agent Productivity
Internal notes in tickets
Labels & Tags
Filtered search
Add reminders on to-dos
Canned Responses
Round Robin Ticket Assignment
CSAT Surveys
Execution Logs
Time Tracking
Custom Agent Dashboard
Priority Matrix
Agent Access Permissions
Workflow Automation
Workflow Automator
Automations that run on ticket creation
Event-triggered workflow automations
CRT Workflow
Round robin ticket assignment
Load balanced ticket assignment
Skill based ticket assignment
Approval Workflows
Webhooks
Listeners
Business Rules
SLA Management
Business rules management through SLAs
SLA reminders
Escalation emails for SLA violation
Multiple SLA policies
Product, group and company level SLAs
Knowledge Base
Knowledge base
Private knowledge base
Interlinking articles
Advanced article filtering
Article versioning
Help Widget
Embeddable contact form
Embeddable solution articles
Appearance customization
Omni Channel Support
Facebook channel
WhatsApp Business
Twitter
Line
Instagram
Telephony Service
3CX integration
Chat
SMS
Single sign-on (SSO)
Azure Active Directory
Ldap
oAuth
SAML
Collaboration
Team ownership of tickets
Parent-child ticketing
Ad Hoc Approval
Collaborators
Reporting and Analytics
Default dashboard
Ticket volume trends
Helpdesk in-depth report
Export reports
Agent and group performance
Satisfaction survey report
Ticket drill down in reports
Performance distribution
Top customer analysis
Custom reports
Text widgets and widget styling
Team Dashboards
Data export
Ticket Forms
Custom status
Custom ticket fields
Dependent fields in ticket forms
Department Status Link
Dynamic ticket forms
Global Support
Dynamic email notifications
Multiple time zones
Multiple business hours
Customer Management
Contact and organisation fields
Custom contact and company fields
Link multiple organisations to a single contact
Identify contacts using external ID
Task & Project Management
To-dos
Add reminders on to-dos
Task Management
Custom Task Types
Platform
Faveo for Android
Faveo for iOS
API Access
Customer Support
Documentation
20/7 Email Support
20/7 Phone Support
20/7 Chat Support
Security and Controls
Data Center Location
GDPR
Single Sign on
Multiple Portal Languages
Access Controls
Audit Logs
Customization
Client Portal Customization
API access
Custom domain mapping
CSS customization
Extendable API
Custom Language
Custom Js
Elea AI
Ticket summary
Convert tickets to KB articles
AI powered replies
Sentiment Analysis & Prioritization
Multi-Language Support
Third party integrations
Lime Survey
Cisco Smart Bonding
Slack
Remote Desktop
Security & Privacy
Two-factor authentication (2FA)
Faveo Redaction
Attachment Scanner
Form Builder - Custom Fields
Web Forms 1 8 10 10
Text 10 30 50 70
Textarea 10 10 20 20
Number 10 30 50 70
Email 10 30 50 70
Date 10 30 50 70
Decimal 1 30 50 70
Mobile 1 30 50 70
API 1 10 20 20
File 1 10 10 10
Radio 2 20 40 60
Checkbox 2 20 40 60
Select 2 20 40 60
Nested Level 2 2 2 3
Section 5 50 80 100
Plan details
No. of Agents 2 1 1 Unlimited
Source code

Down Arrow

Monthly Annually

* Billed Annually

Freelancer

Essential features for small teams starting with Helpdesk

Free
$26

Free
$26

2 Agents

Order Now

  • All the features in HelpDesk
  • Asset Management
  • Problem Management
  • Change Management
  • Release Management
  • Contract Management

Startup

Essential features for small teams starting with Servicedesk

$15.00
$18.00

$13.50
$18.00

Per Agent /month

Order Now

  • All the features in Freelancer
  • Attachment Scanner

SME

Extended features for growing support teams

$25.00
$30.00

$22.50
$30.00

Per Agent /month

Order Now

  • All the Features in Startup
  • LDAP
  • Azure Active Directory
  • Round-Robin routing
  • Skill-based routing
  • CSS customization

Enterprise

Full control and customization for large, complex support needs

Custom Pricing

Custom Pricing

Unlimited Agents /month

Contact Sales

  • All the Features in SME
  • Ad Hoc Approval
  • Department Status Link
  • Custom Js

*GST Extra

Compare All Features

Freelancer
 Startup
 SME
 Enterprise
Ticket Management
Email ticketing
Automatic email notifications
Merge tickets
Ticket activities
Set priority
Set status
Outbound email
Multiple shared inboxes
In-app smart notifications
Clone tickets
Time tracking
Ticket templates
Annotated image attachments
Standard CSAT surveys
Custom form field
Customizable CSAT surveys
Agent Productivity
Internal notes in tickets
Labels & Tags
Filtered search
Canned Responses
Round Robin Ticket Assignment
CSAT Surveys
Execution Logs
Time Tracking
Custom Agent Dashboard
Priority Matrix
Agent Access Permissions
Workflow Automation
Workflow Automator
Automations that run on ticket creation
Event-triggered workflow automations
CRT Workflow
Round robin ticket assignment
Load balanced ticket assignment
Skill based ticket assignment
Approval Workflows
Webhooks
Listeners
Business Rules
SLA Management
Business rules management through SLAs
SLA reminders
Escalation emails for SLA violation
Multiple SLA policies
Product, group and company level SLAs
Knowledge Base
Knowledge base
Private knowledge base
Interlinking articles
Advanced article filtering
Article versioning
Help Widget
Embeddable contact form
Embeddable solution articles
Appearance customization
Omni Channel Support
Facebook channel
WhatsApp Business
Twitter
Line
Instagram
Telephony Service
3CX integration
Chat
SMS
Single sign-on (SSO)
Azure Active Directory
Ldap
oAuth
SAML
Collaboration
Team ownership of tickets
Parent-child ticketing
Ad Hoc Approval
Collaborators
Reporting and Analytics
Default dashboard
Ticket volume trends
Helpdesk in-depth report
Export reports
Agent and group performance
Satisfaction survey report
Ticket drill down in reports
Performance distribution
Top customer analysis
Custom reports
Text widgets and widget styling
Team Dashboards
Data export
Problem Reports
Change Reports
Release Reports
Asset Reports
Contract Report
Ticket Forms
Custom status
Custom ticket fields
Dependent fields in ticket forms
Department Status Link
Dynamic ticket forms
Global Support
Dynamic email notifications
Multiple time zones
Multiple business hours
Customer Management
Contact and organisation fields
Custom contact and company fields
Link multiple organisations to a single contact
Identify contacts using external ID
Change Management
Audit log
See changes through, from planning to rollout
Simplify CAB
Change Workflows
Change Listeners
IT Service Management (ITSM)
Knowledge Management
Incident Management
SLA Policy
Request Management
Problem Management
Release Management
Change Management
Request for Change
IT Asset Management (ITAM)
IT Inventory Management
Network Discovery for Assets
Asset Lifecycle Management
Purchase Order Management
Asset Relationship Mapping
Software Asset Management
QR and Asset Barcode Scanner
Contract Management
Task & Project Management
To-dos
Add reminders on to-dos
Task Management
Custom Task Types
Platform
Faveo for Android
Faveo for iOS
API Access
Customer Support
Documentation
20/7 Email Support
20/7 Phone Support
20/7 Chat Support
Security and Controls
Data Center Location
GDPR
Single Sign on
Multiple Portal Languages
Access Controls
Audit Logs
Customization
Client Portal Customization
API access
Custom domain mapping
CSS customization
Extendable API
Custom Language
Custom Js
Elea AI
Ticket summary
Convert tickets to KB articles
AI powered replies
Sentiment Analysis & Prioritization
Multi-Language Support
Third party integrations
Lime Survey
Cisco Smart Bonding
Slack
Remote Desktop
Security & Privacy
Two-factor authentication (2FA)
Faveo Redaction
Attachment Scanner
Form Builder - Custom Fields
Web Forms 1 8 10 10
Text 10 30 50 70
Textarea 10 10 20 20
Number 10 30 50 70
Email 10 30 50 70
Date 10 30 50 70
Decimal 1 30 50 70
Mobile 1 30 50 70
API 1 10 20 20
Radio 2 20 40 60
Checkbox 2 20 40 60
Select 2 20 40 60
Nested Level 2 2 2 3
Section 5 50 80 100
Plan details
No. of Agents 2 1 1 Unlimited
Source code

Down Arrow

Freelancer

Essential features for small teams starting with Helpdesk

Free
$320

2 Agents

Order Now

  • Dynamic Ticket Form Management
  • SLA Process Management
  • SLA reminder & escalation
  • Workflow & Approval Workflow Management
  • Workflow Automation
  • Collision Detection
  • In-Depth Reports
  • Canned Response
  • Average handling Time
  • Custom Reports and Dashboards

Startup

Essential features for small teams starting with Helpdesk

$180.00
$216.00

Per Agent one time fee

Order Now

  • All the features in Freelancer
  • Omni Channel Integration

SME

Extended features for growing support teams

$200.00
$240.00

Per Agent one time fee

Order Now

  • All the Features in Startup
  • LDAP
  • Azure Active Directory
  • Round-Robin routing
  • Skill-based routing
  • CSS customization

Enterprise

Full control and customization for large, complex support needs

Custom Pricing

Unlimited Agents one time fee

Contact Sales

  • All the Features in SME
  • Ad Hoc Approval
  • Department Status Link
  • Custom Js

Enterprise Pro

Full control and customization for large, complex support needs

Custom Pricing

Unlimited Agents one time fee

Contact Sales

  • All the features in Enterprise
  • Source Code

*GST Extra

Compare All Features

Freelancer
 Startup
 SME
 Enterprise
 Enterprise Pro
Ticket Management
Email ticketing
Automatic email notifications
Merge tickets
Ticket activities
Set priority
Set status
Outbound email
Multiple shared inboxes
In-app smart notifications
Clone tickets
Time tracking
Ticket templates
Annotated image attachments
Standard CSAT surveys
Custom form field
Customizable CSAT surveys
Agent Productivity
Internal notes in tickets
Labels & Tags
Filtered search
Add reminders on to-dos
Canned Responses
CSAT Surveys
Execution Logs
Time Tracking
Custom Agent Dashboard
Priority Matrix
Agent Access Permissions
Workflow Automation
Workflow Automator
Automations that run on ticket creation
Event-triggered workflow automations
CRT Workflow
Round robin ticket assignment
Load balanced ticket assignment
Skill based ticket assignment
Approval Workflows
Webhooks
Listeners
Business Rules
SLA Management
Business rules management through SLAs
SLA reminders
Escalation emails for SLA violation
Multiple SLA policies
Product, group and company level SLAs
Knowledge Base
Knowledge base
Private knowledge base
Interlinking articles
Advanced article filtering
Article versioning
Help Widget
Embeddable contact form
Embeddable solution articles
Appearance customization
Omni Channel Support
Facebook channel
WhatsApp Business
Twitter
Line
Instagram
Telephony Service
3CX integration
Chat
SMS
Single sign-on (SSO)
Azure Active Directory
Ldap
oAuth
SAML
Collaboration
Team ownership of tickets
Parent-child ticketing
Ad Hoc Approval
Collaborators
Reporting and Analytics
Default dashboard
Ticket volume trends
Helpdesk in-depth report
Export reports
Agent and group performance
Satisfaction survey report
Ticket drill down in reports
Performance distribution
Top customer analysis
Custom reports
Text widgets and widget styling
Team Dashboards
Data export
Ticket Forms
Custom status
Custom ticket fields
Dependent fields in ticket forms
Department Status Link
Dynamic ticket forms
Global Support
Dynamic email notifications
Multiple time zones
Multiple business hours
Customer Management
Contact and organisation fields
Custom contact and company fields
Link multiple organisations to a single contact
Identify contacts using external ID
Task & Project Management
To-dos
Add reminders on to-dos
Task Management
Custom Task Types
Platform
Faveo for Android
Faveo for iOS
API Access
Customer Support
Documentation
20/7 Email Support
20/7 Phone Support
20/7 Chat Support
Security and Controls
Data Center Location
GDPR
Single Sign on
Multiple Portal Languages
Access Controls
Audit Logs
Customization
Client Portal Customization
API access
Custom domain mapping
CSS customization
Extendable API
Custom Language
Custom Js
Elea AI
Ticket summary
Convert tickets to KB articles
AI powered replies
Sentiment Analysis & Prioritization
Multi-Language Support
Third party integrations
Lime Survey
Cisco Smart Bonding
Slack
Remote Desktop
Security & Privacy
Two-factor authentication (2FA)
Faveo Redaction
Attachment Scanner
Form Builder - Custom Fields
Web Forms 1 8 10 10 20
Text 10 30 50 70 100
Textarea 10 10 20 20 40
Number 10 30 50 70 100
Email 10 30 50 70 100
Date 10 30 50 70 100
Decimal 1 30 50 70 100
Mobile 1 30 50 70 100
API 1 10 20 20 40
File 1 10 10 10 20
Radio 2 20 40 60 100
Checkbox 2 20 40 60 100
Select 2 20 40 60 100
Nested Level 2 2 2 3 3
Section 5 50 80 100 150
Plan details
No. of Agents 2 1 1 Unlimited Unlimited
Source code

Down Arrow

Freelancer

Essential features for small teams starting with Servicedesk

Free
$600

2 Agents

Order Now

  • All the features in HelpDesk
  • Asset Management
  • Problem Management
  • Change Management
  • Release Management
  • Contract Management

Startup

Essential features for small teams starting with Servicedesk

$350.00
$420.00

Per Agent one time fee

Order Now

  • All the features in Freelancer
  • Attachment Scanner

SME

Extended features for growing support teams

$400.00
$480.00

Per Agent one time fee

Order Now

  • All the Features in Startup
  • LDAP
  • Azure Active Directory
  • Round-Robin routing
  • Skill-based routing
  • CSS customization

Enterprise

Full control and customization for large, complex support needs

Custom Pricing

Unlimited Agents one time fee

Contact Sales

  • All the Features in SME
  • Ad Hoc Approval
  • Department Status Link
  • Custom Js

Enterprise Pro

Full control and customization for large, complex support needs

Custom Pricing

Unlimited Agents one time fee

Contact Sales

  • All the features in Enterprise
  • Source code

*GST Extra

Compare All Features

Freelancer
 Startup
 SME
 Enterprise
 Enterprise Pro
Ticket Management
Email ticketing
Automatic email notifications
Merge tickets
Ticket activities
Set priority
Set status
Outbound email
Multiple shared inboxes
In-app smart notifications
Clone tickets
Time tracking
Ticket templates
Annotated image attachments
Standard CSAT surveys
Custom form field
Customizable CSAT surveys
Agent Productivity
Internal notes in tickets
Labels & Tags
Filtered search
Canned Responses
CSAT Surveys
Execution Logs
Time Tracking
Custom Agent Dashboard
Priority Matrix
Agent Access Permissions
Workflow Automation
Workflow Automator
Automations that run on ticket creation
Event-triggered workflow automations
CRT Workflow
Round robin ticket assignment
Load balanced ticket assignment
Skill based ticket assignment
Approval Workflows
Webhooks
Listeners
Business Rules
SLA Management
Business rules management through SLAs
SLA reminders
Escalation emails for SLA violation
Multiple SLA policies
Product, group and company level SLAs
Knowledge Base
Knowledge base
Private knowledge base
Interlinking articles
Advanced article filtering
Article versioning
Help Widget
Embeddable contact form
Embeddable solution articles
Appearance customization
Omni Channel Support
Facebook channel
WhatsApp Business
Twitter
Line
Instagram
Telephony Service
3CX integration
Chat
SMS
Single sign-on (SSO)
Azure Active Directory
Ldap
oAuth
SAML
Collaboration
Team ownership of tickets
Parent-child ticketing
Ad Hoc Approval
Collaborators
Reporting and Analytics
Default dashboard
Ticket volume trends
Helpdesk in-depth report
Export reports
Agent and group performance
Satisfaction survey report
Ticket drill down in reports
Performance distribution
Top customer analysis
Custom reports
Text widgets and widget styling
Team Dashboards
Data export
Problem Reports
Change Reports
Release Reports
Asset Reports
Contract Report
Ticket Forms
Custom status
Custom ticket fields
Dependent fields in ticket forms
Department Status Link
Dynamic ticket forms
Global Support
Dynamic email notifications
Multiple time zones
Multiple business hours
Customer Management
Contact and organisation fields
Custom contact and company fields
Link multiple organisations to a single contact
Identify contacts using external ID
Change Management
Audit log
See changes through, from planning to rollout
Simplify CAB
Change Workflows
Change Listeners
IT Service Management (ITSM)
Knowledge Management
Incident Management
SLA Policy
Request Management
Problem Management
Release Management
Change Management
Request for Change
IT Asset Management (ITAM)
IT Inventory Management
Network Discovery for Assets
Asset Lifecycle Management
Purchase Order Management
Asset Relationship Mapping
Software Asset Management
QR and Asset Barcode Scanner
Contract Management
Task & Project Management
To-dos
Add reminders on to-dos
Task Management
Custom Task Types
Platform
Faveo for Android
Faveo for iOS
API Access
Customer Support
Documentation
20/7 Email Support
20/7 Phone Support
20/7 Chat Support
Security and Controls
Data Center Location
GDPR
Single Sign on
Multiple Portal Languages
Access Controls
Audit Logs
Customization
Client Portal Customization
API access
Custom domain mapping
CSS customization
Extendable API
Custom Language
Custom Js
Elea AI
Ticket summary
Convert tickets to KB articles
AI powered replies
Sentiment Analysis & Prioritization
Multi-Language Support
Third party integrations
Lime Survey
Cisco Smart Bonding
Slack
Remote Desktop
Security & Privacy
Two-factor authentication (2FA)
Faveo Redaction
Attachment Scanner
Form Builder - Custom Fields
Web Forms 1 8 10 10 20
Text 10 30 50 70 100
Textarea 10 10 20 20 40
Number 10 30 50 70 100
Email 10 30 50 70 100
Date 10 30 50 70 100
Decimal 1 30 50 70 100
Mobile 1 30 50 70 100
API 1 10 20 20 40
Radio 2 20 40 60 100
Checkbox 2 20 40 60 100
Select 2 20 40 60 100
Nested Level 2 2 2 3 3
Section 5 50 80 100 150
Plan details
No. of Agents 2 1 1 Unlimited Unlimited
Source code

Down Arrow

Untuk pertanyaan apa pun atau untuk mempelajari lebih lanjut tentang bagaimana Faveo Cloud dapat menguntungkan bisnis Anda

Dapat disesuaikan

Pilih dari versi sumber terbuka gratis atau versi premium berbayar yang dilengkapi dengan dukungan & integrasi multi-platform.

Dihosting Sendiri

Diinstal di server Anda sendiri. Dukungan dan pembaruan perangkat lunak gratis hingga lisensi Anda aktif.

Sumber terbuka

Sumber terbuka, mudah dipasang & diatur. Kode dibagikan di Github. Opsi untuk membeli lisensi dengan atau tanpa kode sumber.

Ketahui paket mana yang tepat untuk Anda

Lihat perbandingan fitur lengkap

FAQ

Apa saja persyaratan teknisnya?

Faveo HELPDESK adalah aplikasi berbasis web yang independen terhadap platform, artinya kompatibel dengan semua sistem operasi. Untuk menginstal dan menjalankan Faveo HELPDESK, komponen-komponen berikut diperlukan.

Software Requirement

OS: Ubuntu 22.04
Web Server: Apache
PHP Version: 8.2
PHP Extensions: Mcrypt, OpenSSL, Mbstring, Tokenizer
Database: MySQL 8.0.x or Maria DB 10.6.x
Job Scheduler: Cron Job or any task scheduler
Web Server Extension: Pretty URLs or Search Engine Friendly URLโ€™s have to be enabled in your web server configuration

Minimum Hardware Requirement

CPU: 4vCPU
RAM: 8GiB
Storage: 40GiB
Jika server Anda memenuhi persyaratan di atas tetapi masih mengalami masalah instalasi, pastikan untuk meminta bantuan dari komunitas atau hubungi kami.

*Meskipun Faveo bersifat independen terhadap platform & mendukung berbagai OS dan server web, Faveo hanya diuji dengan spesifikasi di atas dan kami merekomendasikan hal yang sama.

Aplikasi Android & iOS tersedia di Google Play Store & Apple App Store.

Anda dapat beralih dari satu paket Faveo ke paket lainnya. Hubungi kami untuk mendiskusikan kebutuhan Anda.

Faveo sepenuhnya dapat dikustomisasi sesuai kebutuhan Anda. Kustomisasi dikenakan biaya tambahan. Hubungi kami untuk mendiskusikan kustomisasi.

Ya, kami menerima transfer bank. Harap dicatat bahwa transfer bank adalah metode pembayaran yang paling lambat, dan dapat memakan waktu hingga 1 hingga 7 hari untuk diproses. Jika Anda ingin akses instan ke Faveo, kami sarankan Anda menggunakan PayPal atau kartu kredit.

Paket cloud dan tagihan berulang dilengkapi dengan dukungan dan pembaruan perangkat lunak gratis hingga lisensi Anda aktif.

Lisensi permanen, paket pembelian satu kali, dilengkapi dengan dukungan teknis dan pembaruan perangkat lunak gratis selama 1 tahun. Setelah 1 tahun, Anda dapat membeli dukungan dan pembaruan perangkat lunak setiap tahun untuk mendapatkan peningkatan dan dukungan perangkat lunak baru.

Biaya perpanjangan dukungan dan pembaruan perangkat lunak 1 tahun adalah 80% dari total biaya lisensi Anda. Paket ini mencakup peningkatan versi baru, perbaikan bug, dan dukungan teknis. Kami menyarankan Anda untuk membeli paket ini agar layanan bantuan Anda selalu terbarui.

Perpetual License:
Pembayaran satu kali per tahun
Produk tidak pernah kedaluwarsa, berlaku seumur hidup
Dukungan dan pembaruan berlaku selama 1 tahun
Biaya perpanjangan dukungan & pembaruan tahun kedua adalah 50% dari harga produk saat ini

Recurring License:
Biaya bulanan
Produk kedaluwarsa jika tidak membayar
Dukungan & pembaruan berlaku hingga produk kedaluwarsa
Renewal fee is 100% of product cost

Server dihosting di San Francisco, AS

Anda hanya diberikan akses ke aplikasi Faveo yang berjalan di server. Server dikelola oleh kami. Akses panel Root/cPanel/WHM tidak akan diberikan kepada Anda.

Ya, tentu saja, Anda dapat membeli lisensi yang dihosting sendiri dan kami dapat membantu Anda memigrasikan data ke server Anda.

Jelajahi demo online berfitur lengkap