Powerful, yet simple Service Desk management
Faveo service desk software with ITIL / ITSM compliance helps your team stay organized and keep tab on customer service.
Plugin Module
Faveo has an inbuilt plugin module through which one can upload plugins.
Search
Faveo has an inbuilt search option for easy navigation and access to tools and options available.
Unlimited content
Faveo comes with capability to upload unlimited content as many article and faq’s.
Ticketing Management
Faveo ticketing management system helps you to manage tickets and queries efficiently and effectively.
Ticket Overdue
A separate tab and icon to track tickets which have crossed SLA
Daily Report
Faveo sends daily email report to its Admin and Agents about Tickets.
Email Integration
Faveo can read emails and generate tickets out of every email.
Email Template
All the emails going out from the system can be customised to change design, as well as content.
Change ticket owner
Ticket ownership can be changed from one user to another.
Problem Management
Problem identification, Problem analysis, Solution to identified problems, Linked with tickets
SEO Friendly url
Faveo allows to create Search engine friendly URL & user definable.
Dashboard Reports
Faveo lets you maintain steady and detailed record of all the tickets that have been managed and resolved.
Internal Notes
Faveo lets you maintain internal notes for each ticket for easy collaboration between the team.
Help Topics
Configurable help topics for web tickets. Route inquiries without exposing internal departments or priorities.
In app notification
Get Social media style notification within the web app
Custom Forms
Create custom form to accept tickets from client portal.
Ticket Workflow
Define your own custom workflow for ticket creation
Priority Management
Faveo comes loaded with integrated time-assigned priority ticket resolution and support system.
Collaborators
Faveo supports adding multiple collaborators to a ticket.
Asset Management
CMDB (Configuration management database), Configuration items (CI) tracking, Asset relationships
Article by category
Easy to use helps you to sort articles according to categories.
Knowledge Base
Faveo comes loaded with Knowledge base to define FAQ’s, An easy way for users to help themselves.
Multilingual
Faveo also has multilingual support through which one can customize the entire project to any language.
Canned Responses
Faveo comes with ability to define template message for most common queries to save time.
Ticket Rating
Client can give rating to every ticket reply and overall ticket satisfaction.
Auto Reply
Faveo comes auto reply system for every ticket raised and reply.
API
Expand and integrate Faveo with other platforms using API.
Rich Text HTML editor
Faveo comes with Rich HTML text editor and allow to reply to ticket in rich HTML text.
Release Management
Linked with changes, Schedule releases, Notify everybody in organization
Comments
Faveo allows users to leave personal comments on saved articles.
Responsive
Faveo has responsive design that can be used from any platform be it computer, smartphone or tab.
Ban List
Faveo allows to create ban list of users who cannot raise the
tickets.
SLA Management
Faveo comes loaded with integrated time-assigned resolution and support system based on SLA defined.
Assign Tickets
Faveo allows assignment of tickets to particular agent as well as departments.
Customer Portal
Faveo comes with customer portal to track ticket status and access knowledge base.
Ticket Merging
Merge duplicate tickets of the same owner.
Agent Collision Avoidance
Ticket locking mechanism to allow staff to lock tickets during response and avoid conflicting or dual responses.
Change Management
Plan, track and rollback changes, Change approval custom workflow
True One-Click Installation
Faveo offers a super easy setup. We’ve included an EASY step by step Installer. Faveo can also be installed in One click via Softaculous or Fantastico Auto Installer. Be amazed by how quickly you get up and running!
Explore a fully-featured online demo